[Josh]

Hey Kfir,

Thanks for reaching out to us!

Are you referring to the difference between https://cloudup.com/cM7rB2mGg5a and https://cloudup.com/ciQZLAZICj6 on those two pages?

If so, it looks like the “Adventures” showing on your event pages match what the rest of your theme has on the pages (http://craftandvalor.com/habitas/about-habitas/). Is this not how you want it to display on your events page?

Thanks!

 

[Josh]

Hey Math,

Thanks for reaching out to us!

I’m not sure I follow exactly what you’re looking for on this one. Are you wanting a modified version of the link embedded with the QR code? For example, a QR code that just goes to example.com/?ticket_id=1″ rather than also including the event id there?

Or are you looking for just a CSV file that just lists the ticket IDs?

Thanks!

[Josh]

Hey Sjoerd,

It’s been a while since we’ve heard from you.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Donna,

Would you mind sending me the export file of the content on your site as a private reply here (Tools > Export). I want to do some further testing and having an identical category setup and number of events will help me in trying to figure out exactly what’s going on with the previous snippets and see if this is something that we’re able to iron out.

Thanks!

[Josh]

Hey divaker,

Thanks for reaching out to us!

To clarify here, on your posts, you’re using the built in categories to assign each post to a city. From there, you check the associated city in the template to determine the menu that you’re displaying?

If so, you could try adding the default Category taxonomy to the events post type and use the same check. You could do that with the “register_taxonomy_for_object_type” function.

Let me know if this helps.

Thanks!

[Josh]

Hey Calvin,

Thanks for reaching out to us here!

Are you wanting the search area completely removed from your site? Currently, on the “refresh” screenshot you share, the search is displaying (you can tell by the small sliver of the search button showing beneath the navigation side of your header) however it is hidden underneath your header.

Thanks!

[Josh]

Hey jussibr,

Thanks for reaching out to us!

You can follow our themer’s guide to copy the community-events/src/views/event-list.php file into your theme and customizing the result there.

However, based on what you’re looking to control here (the sidebar) this might not be the best approach.

All of our calendar views utilize the template settings defined within the Events > Settings > Display tab within your settings. So, if you have it set to a template that would include that sidebar there, then that is what the event list will display with.

You could get around this though with some custom development on your associated template. However, this would vary depending on your current theme and how the templates are built there.

I’m sorry I wasn’t able to give you a direct answer here but hopefully this will help to get you pointed in the right direction.

Thanks!

 

[Josh]

Hey Cody,

It’s been a while since we’ve heard from you here.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Chris,

Thanks for following up here.

If there are javascript errors on the page, it could prevent any subsequent javascript from running on the page, particularly the expansion that we use there on the ticket section. If you find the root of those other javascript errors, the full functionality on the backend should return there.

You could try editing them individually, however I do believe changing them individually here will cause them to break away from the recurring series and convert the events into single events rather than them continuing to be a recurring event within the existing series.

This isn’t a bad thing for what you’re looking for here however it is something to know and understand before breaking the events out of the series.

Thanks!

 

[Josh]

Hey,

Thanks for following up and clarifying this one.

As a test here, can you try adding the appropriate PayPal email address as the email field for the “Organizer” on the event to see if that helps here? https://cloudup.com/cl0DwqoyNzC

Thanks!

 

[Josh]

This reply is private.

[Josh]

Hey Chris,

I apologize for the long delay here, I was pretty sure I responded here last week but it looks like my response didn’t make it through here.

• The tickets on recurring events is a single pool of tickets that would be assigned to the “parent” event in the recurrence. When recurring events are created, there is a main event (which is the first instance) and all the recurring events within the series are “child” pages of that event. That’s why you’re seeing the ticket attached to a single event.
• You could remove the inventory limits there, however there wouldn’t be any direct control from overselling a single instance of an event. So you could potentially run into issues where a single instance can have more than 20 tickets sold for it.
• When you click the “Edit” button on the ticket, when viewing the tickets on the events, it should reveal the original settings within that box when you created the event. If it is redirecting to the top of the page for the event, try right clicking on the page and selecting “inspect” from there select the “console” tab and see if there are any errors being output on the page there. It could be a javascript error that is prevent the box from expanding there.

I did want to also point out here that yes, we don’t currently support recurring events with our ticketing solution. However work has been started and was originally intended for our next 4.3 release of the plugins. We weren’t able to get it fully integrated there yet, however it is a main feature that we are looking to get integrated as soon as possible.

With that, it may be worth creating a short range of individual versions of the event with their own tickets for each and then switching back to using the recurring event feature here when the tickets are supported for recurring events.

Thanks!

 

[Josh]

Hey Travis,

Thanks for following up here.

Take a look at this quick snippet:

https://gist.github.com/BeardedGinger/8791522a18a1624bd8ccbba66e0287b5

This will run on a completed WooCommerce transaction and I’ve added some boilerplate there for you to test if it was a ticket sale. You can further customize from there to add the GoTo Meeting API calls and send the information based on the order there.

Let me know if this helps.

Thanks!

[Josh]

Hey Eric,

Thanks for following up.

To start, I’ll try to answer your additional questions here.

• We don’t have a direct way of adding additional attendees via the backend, however you could enter them manually yourself via the front-end form like a user would and then approve the tickets without requiring payment for the transaction
• When tickets are sold out are you wanting the entire ticket form to be removed from your events page with a notice that events are sold out? There isn’t a direct setting for this, however if that is what you’re looking for I can help you craft a template override to get the views working that way.

For the starting issue, I apologize for any confusion in my previous explanation. To clarify, the issue that we can not help with here is the EDD and Mollie side of the equation that you describe happening here:

I’ve identified part of the problem. I’ve compared transaction ID’s as they came from the Mollie reports with the ID’s reported in the EDD export, and I’ve found that there are multiple sales that are marked as a success in Mollie, the payment provider, however are still marked as pending in the EDD report.

What we can help with here though is any variances between the completed EDD transactions for the ticket and what our system is showing as remaining.

Since your first event has passed, can we choose one that is coming up? After you have performed the manual steps that you describe here:

I’ve compared pending sales with the payment provider, and set those payments that were successful to as much, and the failed payments to failed ticket sales.

What is the the new variance between completed ticket sales and available tickets showing now?

Thanks!

[Josh]

Hey,

It looks like the structure is

[tribe_events view="list"]

Where you can change the view there to be any of the views available such as “month” etc.

Let me know if this helps.

Thanks!

[Author]

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