Existing recurring event: Tickets not availabe

[Chris]

Hi, I think am getting caught by an older error. I have updated to the newest versions of your plugins (listed below) but I am getting “Tickets are no longer available” for my recurring events.

Is there a way to have the evens each have a ticket base that isn’t shared, or do I need to remove all and re-add. (Will this even help?)

Error I think I am getting: https://theeventscalendar.com/support/forums/topic/new-ticket-functionality/

Link to my page: http://enhancingcoach.com/event/enhance-your-world-masterclass/2016-09-27/

Plugins
Event Tickets 4.2.6
Event Tickets Plus 4.2.6
The Events Calendar 4.2.6
The Events Calendar PRO 4.2.5
WooCommerce 2.6.4
WooCommerce Bookings 1.9.7
WooCommerce Memberships 1.6.1
WooCommerce subscriptions 2.0.17

[Josh]

Hey Chris,

Thanks for reaching out to us!

I’m sorry to hear that you’re having issues here. I think there may be a little confusion here on the tickets and using them on recurring events. Unfortunately, at this time, tickets do not work as you might expect on recurring events as noted on our product page:

Please note that at this time, Event Tickets Plus will NOT support tickets for recurring events. Please keep this in mind before making your purchase.

The single pool of tickets will be applied to all events within the recurring series. I apologize for the inconvenience here. Let me know if you have any further questions.

Thanks!

[Chris]

Josh, how do I increase the # of tickets for an existing recurring event (so I can sell tickets)
thanks

[Chris]

Does anyone have a suggestion on how I can add tickets to this recurring event?

OR do I have to create individual events and attach tickets to each one?

[Josh]

Hey Chris,

I apologize for the delayed response.

You should be able to add additional tickets or increase the quantity of the tickets when editing an instance of the event. Is this not working for your here?

Thanks!

[Chris]

I am attaching 2 images. I show in the event (edit all) that there are 20 tickets available. But as you can see on the event page, it says none are available.

Do I need to break out every event to add tickets to make it work (there are hundreds, so I want to make sure)

Thanks

[Chris]

Josh,

I might see the issue. This event is a recurring event. It is assigned a Ticket, let’s call it “Online Pass”. The event is an online event, but I have defined an inventory of 20 tickets. The event reoccurs weekly for a few years. Should I remove the Inventory control? Would that allow an unlimited number of tickets?

[Chris]

As I am digging into this further, I noticed if I scroll down on an event to the Ticket and Hover, there is an Edit in Woocommerce link. When I click on this, the ticket seems to be attached to a specific instance of the recurring event (based on the permalink).

Is that possibly why we don’t see availble tickets when we try later dates?

[Chris]

Ok, according to this page https://theeventscalendar.com/knowledgebase/making-tickets/

If I hover over the Edit link of the Ticket, I should edit the ticket. BUT, I end up in an event edit screen. Does this make sense? I was trying to get to the Global Pool option to see if it was checked.

How do we edit Ticket options? Thanks!

[Chris]

here are screenshots of the issue

[Josh]

Hey Chris,

I apologize for the long delay here, I was pretty sure I responded here last week but it looks like my response didn’t make it through here.

• The tickets on recurring events is a single pool of tickets that would be assigned to the “parent” event in the recurrence. When recurring events are created, there is a main event (which is the first instance) and all the recurring events within the series are “child” pages of that event. That’s why you’re seeing the ticket attached to a single event.
• You could remove the inventory limits there, however there wouldn’t be any direct control from overselling a single instance of an event. So you could potentially run into issues where a single instance can have more than 20 tickets sold for it.
• When you click the “Edit” button on the ticket, when viewing the tickets on the events, it should reveal the original settings within that box when you created the event. If it is redirecting to the top of the page for the event, try right clicking on the page and selecting “inspect” from there select the “console” tab and see if there are any errors being output on the page there. It could be a javascript error that is prevent the box from expanding there.

I did want to also point out here that yes, we don’t currently support recurring events with our ticketing solution. However work has been started and was originally intended for our next 4.3 release of the plugins. We weren’t able to get it fully integrated there yet, however it is a main feature that we are looking to get integrated as soon as possible.

With that, it may be worth creating a short range of individual versions of the event with their own tickets for each and then switching back to using the recurring event feature here when the tickets are supported for recurring events.

Thanks!

 

[Chris]

josh, I see no javascript errors in your code, but I do have a few debug statements and a few google map errors.

I had a thought. If I edit my recurring event as one (each one) can I create a new ticket base and assign the SKU of my existing product? Will that create a non-shared bin of tickets? That might be my best approach if that will work.

thanks

[Josh]

Hey Chris,

Thanks for following up here.

If there are javascript errors on the page, it could prevent any subsequent javascript from running on the page, particularly the expansion that we use there on the ticket section. If you find the root of those other javascript errors, the full functionality on the backend should return there.

You could try editing them individually, however I do believe changing them individually here will cause them to break away from the recurring series and convert the events into single events rather than them continuing to be a recurring event within the existing series.

This isn’t a bad thing for what you’re looking for here however it is something to know and understand before breaking the events out of the series.

Thanks!

 

[Chris]

I think the key question for me is if I create a separate batch of tickets for each event, can I use the same SKU for them?

I want to avoid the global ticket issue I think…

[Chris]

Would love a response before I go tearing apart my recurring events. Thanks!

[Author]

Posts