[Josh]

Hey blankbeard,

Thanks for following up! I’m glad we were at least able to see some movement here.

You could switch to using the “tribe_get_events()” function which is a wrapper for “WP_Query” there. That will allow things like the “eventDisplay” => ‘upcoming’ to work properly there. You can find more on the options there and how to us it here https://theeventscalendar.com/knowledgebase/using-tribe_get_events/.

Also, when using the tribe_get_events() function, you can also use ‘tribeHideRecurrence’ => 1 to pull only the next upcoming event within the recurring series.

Let me know if this helps.

Thanks!

[Josh]

Hey Donna,

To completely remove the impact of that custom code, try removing both:

add_action( 'pre_get_posts', 'exclude_events_category' );

and

add_filter( 'tribe_events_filter_values', 'tribe_hide_filterbar_categories', 10, 2 );

From your code and test then. This will completely remove the impact of those snippets from your site and will let us see if the Filter Bar is working on it’s own within your current environment properly.

Thanks!

[Josh]

Hey!

Thanks for following up here! I’m glad you were able to find a solution there!

This definitely sounds like something I’ve seen before. As a first step, can you try using a different date format within your settings? If you’re using “day-month-year” switch to a “month-day-year” format or vice-versa and see if that resolves the issue here? If so, it looks like this may be a bug that we’ll need to dig further into on our side of things.

Let me know if that change makes a difference here.

Thanks!

[Josh]

Hey Silas,

Thanks for reaching out to us!

I’m not sure I’m fully following the issue here. It looks like you’re using our Eventbrite plugin on your site. Are you saying that your site is requiring users to provide a PayPal email address prior to going to Eventbrite to purchase tickets?

Thanks!

[Josh]

Hey Alvaro,

Thanks for reaching out to us!

It sounds like you’re requesting support for the Map view available within our Events Calendar Pro plugin? If so, would you mind logging into the account that you created when purchasing the plugin and posting in the appropriate forum?

I’ll go ahead and close this thread for now since we’re unfortunately unable to provide support for our plugins here in the Pre-Sales forum.

Thanks!

[Josh]

Hey Jordan,

Thanks for reaching out to us!

With the current version of the plugin, only the widgets are available as shortcodes within the plugin.

But! Version 4.3 of the plugin will be coming out shortly and that version will include shortcodes for the full version of the plugin. You can download a release candidate of that version from your account at https://theeventscalendar.com/my-account/downloads/ to get the feature and test it out on your site.

Let me know if this helps.

Thanks!

[Josh]

Hey Nathan,

Thanks for reaching out to us!

The Attendees are currently tied to the “post” capability type. So, to grant access, the user would need the “edit_post” capability. This has been separated from the event type since users have the ability to use the Event Tickets plugin without having to also use The Events Calendar plugin as well.

Let me know if this helps.

Thanks!

[Josh]

Hey Travis,

Thanks for reaching out to us!

You could definitely add the additional information to the ticket email. However, I’m pretty sure you could trigger a function on ticket sale as well. For that, which ecommerce solution will you be using along with the Event Tickets Plus plugin for selling your tickets?

Thanks!

[Josh]

Hey blankbeard,

Thanks for reaching out to us!

The first thought I had was that this could potentially be a limitation set by your host. For example, if you host your website with WP Engine, they will disable the ability for random order on WP_Query by default and you would need to enable it manually within their settings.

However, it sounds like generally the ordering is pulling randomly but not from your full event library?

One thing that I would start with for testing here would be to include a couple of extra arguments to your query. Try adding:

'suppress_filters' => true,
'eventDisplay' => 'upcoming'

Let me know if this helps.

Thanks!

[Josh]

This reply is private.

[Josh]

Hey Eric,

Thanks for following up here and I do apologize for the frustration here.

However, our plugin doesn’t involve any of the interaction between EDD and the payment processor. It’s best to reach out to the developer of the payment processor add-on there since it’s possible that they’re aware of an issue or they may have a solution available for that side of the equation.

However, I am happy to help in determining the remainder if the issue as it concerns what our plugin is reporting as available tickets vs what EDD is reporting as sold once all transactions have been cleared or failed.

To help there, can we scale it back and take a look at just the first event that you’re referencing so I can try to recreate the issue when comparing in EDD.

To clarify there:

• Our system is reporting sold out of the 85 tickets
• EDD is showing 80 completed sales of tickets to that event

For that event specifically, were there failed transactions associated with that event? If so, how many? How are those failed transactions currently classified in EDD reporting?

Thanks!

[Josh]

Hey Jennifer,

No problem. Happy to help!

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Kate,

Thanks for following up with us here.

Hmmm, definitely wasn’t expecting that here. Can you verify that the snippets within the following links are the two final customizations added to the mix on your site:

Hide event category from events page (again)

Hide event category from events page (again)

If so, can you try:

• deactivating all other plugins and switching to a default WordPress theme
• see if the filters and pagination are working by default as expected (without the customizations you’re wanting on the site)
• next, add back the customizations into the functions file and see if the filters and pagination are working as desired
• If so, try switching back to your theme and see if the error you’re seeing now returns
• If not, try reactivating your other plugins one by one to see when the error returns

Let me know if this helps.

Thanks!

[Josh]

Hey Brooks,

This is definitely an odd error to be seeing here and not one that I would typically expect to create a white screen of death like a Fatal Error would.

As a test here, could you try upgrading your WordPress installation to the latest version and then temporarily disable the other plugins and switching to a default theme. Then try activating our Calendar plugins to see if they work then. If so, try activating your theme and your plugins again one by one to see if there is something else that could also be contributing here.

Thanks!

[Josh]

Hey Jon,

Perfect! Glad you found that function! I didn’t see it when looking directly at how we’re outputting it in our templates.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Author]

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