[Josh]

Hey Duane,

Thanks for reaching out to us here. However, we ask that you open a new thread since it sounds like the actual issue here is slightly different from the original posters. Before posting though, it’ll help to have both plugins up to date to the latest versions since we only support the latest versions of the plugins here in the forums. You can download the latest version of the PRO plugin from our site here and manually upload those files via FTP.

Michael,

So the issue happened the one time with the upload and not something that seems to be happening consistently with everyday use of the plugin? If so, it sounds like there might have been some competition with the plugins and an activation hook, possibly for a welcome screen or something along those lines.

Thanks!

[Josh]

Hey Hans-Gerd,

No problem. I’ll go ahead and close this thread for now. Even though the ticket is closed you’ll still receive updates here as we make progress on this one.

If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey Nikolay,

Thanks for following up! I see what you’re describing now.

As an initial step, does the issue persist if you switch to a default theme? Also, when using your current theme, does the issue resolve itself if you disable the ticket plugins and just have the core plugin activated?

Thanks!

[Josh]

Hey Edwin,

No problem. Happy to help.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey Karly,

No problem! Glad you were able to find the solution.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey,

No problem. The PRO version does include additional fields for storing longitude and latitude coordinates to be used for the main map views. But other than that they are mostly similar from a content perspective.

We do specific import option for events, venue, and organizers. You can get the data in a CSV and import the information into the appropriate fields.

Let me know if this helps.

Thanks!

[Josh]

Hey Mat,

Thanks for following up with these! I did have one quick question, was this 2.4 second load with cache enabled https://nimbus.everhelper.me/client/notes/share/317869/W6q44g2aOo9vopS5US5HfQhfkJ1FVzL0?

The number of events can definitely have an impact. However, I can say that I have seen sites with 1,000 events that loaded terribly slow while I’ve also seen sites with 5,000 events that loads quickly like the rest of the site. Naturally though, if there are thousands of events in the database, a good cache set up and quick hosting will be required or you will definitely see much longer loading times.

One thing that would concern me personally though would be the 8 second load on the homepage that you noted on the live site. I believe this may be a sign that the current configuration just may not be able to support faster load on a site with several thousand events.

Thanks!

[Josh]

Hey Donald,

No problem. I’m glad you were able to find the solution for this one!

Do you have a link to the original code/thread that you found was causing the conflict. I might be able to help you get that code working without conflicting with the mobile load of other pages.

Let me know if I can help.

Thanks!

[Josh]

Hey Sebastien,

Thanks for sending this list over. I’ve noticed some issues with importing on initial pass and will take a few minutes to diagnose what may be going on here. I’ll follow up here shortly.

Thanks!

[Josh]

Hey Edwin,

Thanks for reaching out to us!

When adding events from the front-end form, can you see the newly added events within your WordPress dashboard? If so, can you verify that they are published and not being set as a draft post awaiting to be approved for inclusion onto the calendar?

Let me know if this helps.

Thanks!

[Josh]

Hey Michael,

Thanks for reaching out to us!

Did the issue occur when trying to do a bulk update of all three of those plugins? As in, did you select them on the plugin screen together and then select update on the action bar? If so, was that when the redirect loop issue happened?

One thing you could do would be to re-download a fresh version of the plugin from your account here and upload directly, deleting the existing files to see if there were any issues with the initial update being unsuccessful and providing an incomplete download.

Let me know if this helps.

Thanks!

[Josh]

Hey Nikolay,

Thanks for reaching out to us!

Unfortunately I’m not sure I’m understanding the issue fully. It sounds like you:

1. Created some events with our main calendar plugin activated. These events included an event description within the main content of the event
2. You then added WooCommerce Tickets to your site and went back and added tickets to these previously created events.
3. Now that you’ve added the tickets, the event content no longer displays for the event?

Am I understanding the issue correctly? If so, can you link me to a page that has the issue that you’re describing?

Thanks!

[Josh]

Hey Kevin,

Thanks for reaching out to us!

To change the title of those sections, you can follow our Themer’s Guide to copy those particular sections from the form from within the Community plugin into your theme and alter the title there.

For the checkboxes being stacked, you could try adding the following to your theme’s stylesheet to see if it gives you what you’re looking for:

.eventForm #event-meta td div {
float:left;
margin-right:20px;
}

Let me know if this helps.

Thanks!

[Josh]

Hey Glenn,

Thanks for reaching out to us!

The option that you’re referring to with the recurring events can be modified to keep fewer, past recurring events and this will definitely help. If you change it to keep 3 or 6 months worth of past events it will automatically delete any older recurring events the next time that cleanup is scheduled to occur.

For other events, you could try a plugin such as https://wordpress.org/plugins/auto-prune-posts/ to have older events automatically deleted from the database.

Let me know if this helps.

Thanks!

[Josh]

Hey Mark,

I’m terribly sorry again. It looks like my original response there with the code you needed got messed up worse that I thought 🙂

You currently have a child theme active on your site. Within that child theme, you’ll need to create a new template, “archive.php”. Which will cause the original within the parent theme to be overwritten with this new one that you’ve created.

Within that file, you’ll want to copy this entire code within this gist verbatim:

https://gist.github.com/BeardedGinger/0b9b22610c28cdc772b0

Let me know if this helps.

Thanks!

 

[Author]

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