description of the event

[Nikolay]

Hello, Thanks for plugin! Our theme avada, we bought wootickets
The problem we have now is We create an event in the calendar of events – detailed description and so on
Before installing the plugin wootickets events normally reflected on the website
But now, when you add the tickets on the event page only shows the name and picture, BUT also sidebar description propalette to do? This is a mistake? How to fix it? Or we do not properly create events?

[Josh]

Hey Nikolay,

Thanks for reaching out to us!

Unfortunately I’m not sure I’m understanding the issue fully. It sounds like you:

1. Created some events with our main calendar plugin activated. These events included an event description within the main content of the event
2. You then added WooCommerce Tickets to your site and went back and added tickets to these previously created events.
3. Now that you’ve added the tickets, the event content no longer displays for the event?

Am I understanding the issue correctly? If so, can you link me to a page that has the issue that you’re describing?

Thanks!

[Nikolay]

Sorry for my English 1. Previously when using the free version of the plugin odobrenie information worked perfectly. 2. Now we also bought the Pro version 3 is now a content description of event not shown
look url http://praxiscom.ru/event/osnovy-p2m/2015-11-13/
fnd look admin panel an screenshot http://praxiscom.ru/wp-content/uploads/adminpanelwp.png

you know what I mean?

[Josh]

Hey Nikolay,

Thanks for following up! I see what you’re describing now.

As an initial step, does the issue persist if you switch to a default theme? Also, when using your current theme, does the issue resolve itself if you disable the ticket plugins and just have the core plugin activated?

Thanks!

[Nikolay]

Hi Josh!
Thx
I tried:
1. I activated the theme twenty thirteen, but, unfortunately, nothing has changed.Still a problem
2. I disabled the plugin The Events Calendar: WooCommerce Tickets but, unfortunately, nothing has changed.Still a problem

I do not understand what to do! the functionality we need, I hope we are not vain spent 178 dollars

You may need to arrange access to our admin panel?

[Nikolay]

Hi josh!
plufin RS Members – this plugin was to blame!
Thanks for the help

[Josh]

Hey Nokolay,

No problem. Happy to help.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Author]

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