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George,
I believe I’ve found the source of this problem. SFVAudubon.com has three other registered domain names that point to it (SFVAudubon.org, Sanfernandovalleyaudubon.com and Sanfernandovalleyaudubon.org) and for some reason, the hosted name, SFVAudubon.com is a dynamic URL. Apparently that has the effect that, when I have other registered URLs point to the .com site, Google treats them as separate websites. For instance, when someone logs on at http://www.sfvaudubon.org, they’re actually looking at a site that’s hosted as sfvaudubon.com, but the .org extension is showing in their browser bar.
So, I suggest that this domain masking is why your software is telling you, “Jim has installed TEC Pro on too many web sites!”
I am in the process of switching to a static URL and doing hard 301 redirects, which should end the confusion. Not sure if this means anything needs to be done at your end — perhaps the warning message will go away by itself. Just thought I’d let you know…Cheers,
Jim
George,
Thanks for your response. A) That’s not quite the error message I’m getting. What I see is: “You have entered a license key for The Events Calendar PRO but the key is out of installs. Visit the Events Calendar website to to manage your installs, upgrade your license, or purchase a new one.” That’s close, but not quite the same thing. B) that message isn’t appearing in the license area of Events>>Settings>>Licenses. It’s appearing at the top of the dashboard, in all areas of the dashboard. When I DO go to Events>>Settings>>Licenses, I’m told that my key is good and that it expires in March of this year. (See attachments for screenshots of both)
Additionally, I have only installed TEC Pro on one site, SFVAudubon.comI went through all this with Hunter. He was very nice and polite, and we thought we’d found the answer, i.e. disconnecting the key, then re-entering it. This worked for about a day.
Can we put this one to bed, please? Thanks. I’ve offered to buy a new key that expires in March 2018 if that will help. But something…okay?
Hunter: I had a friend set up the debug utility and this is what’s being returned when the Event using Page Builder “breaks”: Undefined offset: 0 in /home2/sfvaudub/public_html/dev/wp-includes/meta.php on line 489
Does that help?
Hunter —
Hate to say it but the “Disconnect and Reconnect” technique over at “You have entered a license key for The Events Calendar PRO but the key is out of installs. Visit the Events Calendar website to to manage your installs, upgrade your license, or purchase a new one” only worked for a day. The error message is back. What to do, what to do??
Hunter,
I’m not skilled enough to mess around with debugging, much less on a live site. I have deactivated other plugins to no avail. I don’t know if this sheds any light, but the events I created with Page Builder before this issue arose still look exactly as they should. I haven’t tried editing any of them to see what happens because I don’t want to see what happens. So far, am I the only user to have a conflict between the latest TEC Pro version and Site Origin Page Builder?
The “Disconnect Now” method did indeed work in terms of the error message. Thanks for that. However, Hunter, it did not resolve the issue with Page Builder and TEC (didn’t really expect it to). I will contact you about my efforts to isolate the source of that problem — no luck so far — on the other thread. I think you can safely close this one out now!
I am not experienced enough to debug or add things to any php files. I would gladly revert to a version of TEC that worked previously, as I was getting all the functionality I needed before Page Builder broke down. My concern is that WP 4.7.1 may not accommodate an earlier version — if you think it will, please tell me how to revert.
Also, you and I had a thread that you closed before the issue was addressed. Namely: https://theeventscalendar.com/support/forums/topic/you-have-entered-a-license-key-for-the-events-calendar-pro-but-the-key-is-out-of/
I’m still getting that error message though as you noted in the thread my license is still operative. I don’t know whether this can be the source of the Page Builder problem, but I would like to get it resolved in any case.
Thank you
I don’t have help to offer, other than to say I’m having a similar issue, where Site Origin Page Builder is misbehaving in EC as of today’s update, but nowhere else on the site. Deactivating EC Pro didn’t help. My symptoms are that widgets insist on stacking vertically no matter how I divvy them up in rows. If I have a two-cell row, put an editor on the left and an image on the right, sometimes in preview the two widgets line up horizontally as they should. If I add another image widget on the right, in preview the editor content goes all the way across the page and the images are stacked below. If I delete the second image, whatever broke stays broken: the single image is now stacked under the text that cannot be narrowed by manipulating the row. In other attempts, the “broken” starts right from the get-go.
If I may be so bold, I do not think this is one where Site Origin is to blame, as it continues to work perfectly throughout the site for posts, pages, etc. There were even more problems before I updated EC today (gray box for Venue extended up into text/images, stuff was strewn around awkwardly) — that went away with the update but the stacking didn’t go away. I can go back to the WP editor for the moment, but it really isn’t the look I want. Please! Help!
Thanks for letting me know I’m not forgotten. This isn’t going to be a problem again until March 12, 2017, so take your time!
Cheers,
Jim
Unfortunately, the listed solutions do not work.
First, I have never used UTC-8 anywhere in EC or on the website’s general settings. All settings are to Los Angeles time zone. (It’s obvious that if you have UTC-8 as your basis, and DST kicks in, UTC-8 is going to be one hour off unless someone magically changes it to UTC-9.)
I changed the “Events > Settings > General tab > Timezone mode on ‘Use sitewide timezone everywhere'” menu item to “Events > Settings > General tab > Timezone mode to ‘Use the local timezones for each event’”
I investigated and found no other timezone settings hidden in WordPress or EC. I then recreated my test event as outlined above, using Feb and Mar of 2017 as brackets for the arrival of DST. And, sorry to say, the March event is once again an hour earlier in both start and end times.
My guess is that somehow, in spite of settings to the contrary, UTC is making its presence felt somewhere in the workings of EC. It’s the only explanation that makes any sense. Still, you guys should be able to overpower this tendency.
Keep working on it, András. There has to be a solution.
(Once again, I’m not sending screen shots because it’s a nuisance and I swear to you, both settings per your instructions are to LOS ANGELES.)
András,
Yes, I most certainly can recreate the “situation” we’ve been discussing.
I created an event for Feb. 14, 2017, starting at 8:00AM and ending at 5:00PM. I made it “recurring” until March 14, 2017 (two days after return to DST).
On the calendar, the February event starts at 8:00AM and ends at 5:00PM, as designed.
HOWEVER, the March 14 event starts at 7:00AM and ends at 4:00PM, even though WordPress, by that time, will have reset its clock per the time change.
I can make this happen all day long.
My recent experience demonstrates that EC doesn’t make the adjustment when the clocks change, it just leaves it…wrong.
I’m not a programmer or a developer. But I can’t help thinking that the technology exists for my event to be started and stopped at the time I have set, no matter what happens in the outside world. 8:00AM is 8:00AM, whether we’re in DST or PST.
Please allow me to skip the screen shots. There is no difference at all between yours and what I see on the EC settings screen, except my time zone is Los Angeles instead of Vienna.
Thanks.
