[John Paul]

Hi, I can do this. But it would help if I knew the logic used by your plugin to determine the order of the events in Photoview. Here is the 2015 shot, you can see the vents are still not date synced. So how can this be a Divi theme issue?? 2015 image in next part of thread.

• This reply was modified 9 years, 9 months ago by John Paul.

[John Paul]

Ok, so I have spent quite a bit of time diagnosing this problem… I have (after deactivating all non events plugins) tried 2015 theme, Divi Theme (none child) and my Divi Chiled theme and had the same issue i.e. events in photo not displaying in the correct date order. But, here’s the thing ; the date orders were different in each view. i.e. in 2015 theme there were different date discrepancies than Divi and my Divi Child theme were different too (custom CSS added).. interesting huh?? so it is clearly an issue with the browser and sizing display. Just to add to the data for problem solving see the two attached files. They are snippets of the same view taken on my laptop; one uses Explorer, the other Chrome. Notice when viewed in Explorer the dates are sequenced correctly, but the same events are not sequenced correctly in Chrome. AND when the explorer view is moved to a 22″ display, the dates sequence incorrectly again (spooky huh!!)

So, the variable in all cases is the size of the photo view, which differs across 2015, Divi and my Divi Child theme (my child theme has custom coding to create an excerpt and fix the container height, hence the two Divi views are different). I think the issue is based around the sizing of the containers within browsers and different displays. This needs serious attention methinks. We are due to go live this weekend and this will halt the launch unless it can be fixed. Hope to hear from you quickly… many thanks

[John Paul]

system info:

HOME URL
http://webnprosper.wpengine.com
SITE URL
http://webnprosper.wpengine.com
INSTALL KEYS
event-tickets-plus = d498998f30ef92229360e887a119a84a8d02d182
events-calendar-pro = 9c3edee914353897afe56082cf33bbb26bfb4791
WORDPRESS VERSION
4.5.3
PHP VERSION
5.5.9-1ubuntu4.17
PLUGINS
Better Font Awesome version 1.6.0 by MIGHTYminnow & Mickey Kay(http://[email protected])
Bloom version 1.1.7 by Elegant Themes(http://www.elegantthemes.com)
Elegant Themes Support version 1.0 by Elegant Themes(http://elegantthemes.com)
Elegant Themes Updater version 1.0 by Elegant Themes(http://elegantthemes.com)
ET Shortcodes version 1.2.1 by Elegant Themes(http://elegantthemes.com)
Event Tickets Plus version 4.2.1 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.2.1.1 by Modern Tribe, Inc.(http://m.tri.be/28)
The Events Calendar PRO version 4.2.1 by Modern Tribe, Inc.(http://m.tri.be/20)
Force Regenerate Thumbnails version 2.0.5 by Pedro Elsner(http://www.pedroelsner.com/)
Forget About Shortcode Buttons version 1.1.2 by Designs & Code(http://www.designsandcode.com/)
HH sortable ID columns version 1.0.0 by Vladimir Sklyar(http://studio.hamburg-hram.de)
WooCommerce Gift Certificates Pro version 3.5.23 by IgniteWoo.com(http://ignitewoo.com)
IgniteWoo Updater version 2.1.3 by Ignition(http://ignitewoo.com/)
Menu Icons version 0.10.1 by Dzikri Aziz(http://kucrut.org/)
Monarch Plugin version 1.3.1 by Elegant Themes(http://www.elegantthemes.com)
Post Duplicator version 2.17 by Metaphor Creations(http://www.metaphorcreations.com)
Regenerate Thumbnails version 2.2.6 by Alex Mills (Viper007Bond)(http://www.viper007bond.com/)
Slider Revolution version 5.2.6 by ThemePunch(http://themepunch.com)
The Events Calendar Shortcode version 1.2 by Event Calendar Newsletter (Brian Hogg)(https://eventcalendarnewsletter.com/the-events-calendar-shortcode/)
The Events Calendar version 4.2.1.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
The Events Calendar: Remove QR Codes version 0.1.1 by Modern Tribe(http://theeventscalendar.com)
WooCommerce Checkout Add-Ons version 1.8.0 by WooThemes / SkyVerge(http://www.woothemes.com)
WooCommerce Product Add-ons version 2.7.19 by WooThemes(http://woothemes.com)
WooCommerce version 2.6.2 by WooThemes(https://woothemes.com)
WooThemes Helper version 1.6.2 by WooThemes(http://woothemes.com/)
WordPress Importer version 0.6.1 by wordpressdotorg(http://wordpress.org/)
Yoast SEO version 3.3.4 by Team Yoast(https://yoast.com/)
WP Editor version 1.2.6.2 by Benjamin Rojas(http://benjaminrojas.net)
WP-FileManager version 1.4.0 by Anant Shrivastava, Johannes Ries(http://anantshri.info)
NETWORK PLUGINS
–
MU PLUGINS
Force Strong Passwords – WPE Edition version 1.6.4 by Jason Cosper(http://jasoncosper.com)
Stop long comments version 0.0.4 by WPEngine(wpengine.com)
WP Engine System version 2.2.10 by WP Engine
THEME
My Divi Child Theme
MULTISITE
–
SETTINGS
recurring_events_are_hidden = exposed
tribeEventsTemplate = default
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions =
Array
(
[0] => 0
[1] => 3.9.1
[2] => 3.10
[3] => 3.10.1
[4] => 3.11
[5] => 3.11.2
[6] => 3.12.1
[7] => 3.12.2
[8] => 3.12.3
[9] => 4.0.5
[10] => 4.1.2
[11] => 4.1.4
[12] => 4.2
[13] => 4.2.1
)
latest_ecp_version = 4.2.1.1
disable_metabox_custom_fields = show
pro-schema-version = 4.2.1
last-update-message = 3.12.3
donate-link =
postsPerPage = 9
liveFiltersUpdate = 1
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
showComments =
showEventsInMainLoop =
multiDayCutoff = 00:00
defaultCurrencySymbol = £
reverseCurrencyPosition =
embedGoogleMaps = 1
geoloc_default_geofence = 25
geoloc_default_unit = miles
embedGoogleMapsZoom = 10
debugEvents = 1
stylesheetOption = full
tribeEnableViews =
Array
(
[0] => list
[1] => month
[2] => photo
)
viewOption = photo
tribeDisableTribeBar =
hideLocationSearch = 1
hideRelatedEvents =
monthEventAmount = 3
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
weekDayFormat = D jS
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 4
defaultValueReplace =
eventsDefaultOrganizerID =
eventsDefaultVenueID = 3367
eventsDefaultAddress = 5 Lodgefield Farm
eventsDefaultCity = Blackham
eventsDefaultState =
eventsDefaultProvince = East Sussex
eventsDefaultZip = TH3 9TN
defaultCountry =
Array
(
[0] => GB
[1] => United Kingdom
)
eventsDefaultPhone = 01825 712434
tribeEventsCountries =
earliest_date = 2015-10-30 09:30:00
latest_date = 2016-11-06 16:00:00
eventsSlug = events
singleEventSlug = event
schema-version = 4.2.1.1
week_view_hide_weekends =
enable_month_view_cache = 1
custom-fields =
Array
(
)
custom-fields-max-index = 2
tribe_events_timezone_mode = site
tribe_events_timezones_show_zone =
earliest_date_markers =
Array
(
[0] => 714
[1] => 2960
)
latest_date_markers =
Array
(
[0] => 3000
)
WORDPRESS TIMEZONE
–
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/nas/content/live/webnprosper/wp-content/plugins/event-tickets/common/src/Tribe
COMMON LIBRARY VERSION
4.2.1.1

here is the code in the functions file based on what you guys told me…. thanks

https://gist.github.com/anonymous/d9a8942937fe5573f7d7874170b90b02

[John Paul]

I think I have solved the problem 😉 in the woocommerce email settings there are options for amending the subjects for the emails.. The option for the Event tickets says

”Your course tickets from {sitename}’ it then states it will default to {site_title} but clearly it isn’t.

I amended the subject to ‘Your course tickets from {site_title}

and it seems to have worked.

[John Paul]

Hi, I followed the same process you outlined above..

I also deactivate all but the necessary plugins and switched from my child theme. But I have the same problem.

I noticed you placed an order , which I have confirmed. What do you see at your end?

Which file would generate this email title? src/email.php ??? Perhaps I will have to add it to my child theme and force the right name through the code??

[John Paul]

Hi , I changed theme to 2012 and deactivated all plugins except the modern tribe and woocommerce core plugin

I had the same problem

I notice that in woocommerce the email short code displays as {site_title} whereas the events tickets seems to be
{sitename} I mention it, in case it is relevant.

System information

HOME URL
http://webnprosper.wpengine.com
SITE URL
http://webnprosper.wpengine.com
INSTALL KEYS
event-tickets-plus = d498998f30ef92229360e887a119a84a8d02d182
events-calendar-pro = 9c3edee914353897afe56082cf33bbb26bfb4791
WORDPRESS VERSION
4.5.3
PHP VERSION
5.5.9-1ubuntu4.17
PLUGINS
Better Font Awesome version 1.6.0 by MIGHTYminnow & Mickey Kay(http://[email protected])
Bloom version 1.1.7 by Elegant Themes(http://www.elegantthemes.com)
Elegant Themes Support version 1.0 by Elegant Themes(http://elegantthemes.com)
Elegant Themes Updater version 1.0 by Elegant Themes(http://elegantthemes.com)
ET Shortcodes version 1.2.1 by Elegant Themes(http://elegantthemes.com)
Event Tickets Plus version 4.2.1 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.2.1 by Modern Tribe, Inc.(http://m.tri.be/28)
The Events Calendar PRO version 4.2.1 by Modern Tribe, Inc.(http://m.tri.be/20)
Force Regenerate Thumbnails version 2.0.5 by Pedro Elsner(http://www.pedroelsner.com/)
Forget About Shortcode Buttons version 1.1.2 by Designs & Code(http://www.designsandcode.com/)
HH sortable ID columns version 1.0.0 by Vladimir Sklyar(http://studio.hamburg-hram.de)
WooCommerce Gift Certificates Pro version 3.5.23 by IgniteWoo.com(http://ignitewoo.com)
IgniteWoo Updater version 1.2.2 by IgniteWoo(http://ignitewoo.com/)
Menu Icons version 0.10.1 by Dzikri Aziz(http://kucrut.org/)
Monarch Plugin version 1.3.1 by Elegant Themes(http://www.elegantthemes.com)
Post Duplicator version 2.17 by Metaphor Creations(http://www.metaphorcreations.com)
Regenerate Thumbnails version 2.2.6 by Alex Mills (Viper007Bond)(http://www.viper007bond.com/)
Slider Revolution version 5.2.5.4 by ThemePunch(http://themepunch.com)
The Events Calendar Shortcode version 1.0.11 by Dandelion Web Design Inc.(http://dandelionwebdesign.com)
The Events Calendar version 4.2.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
The Events Calendar: Remove QR Codes version 0.1.1 by Modern Tribe(http://theeventscalendar.com)
WooCommerce Checkout Add-Ons version 1.8.0 by WooThemes / SkyVerge(http://www.woothemes.com)
WooCommerce Product Add-ons version 2.7.19 by WooThemes(http://woothemes.com)
WooCommerce version 2.6.2 by WooThemes(https://woothemes.com)
WooThemes Helper version 1.6.2 by WooThemes(http://woothemes.com/)
WordPress Importer version 0.6.1 by wordpressdotorg(http://wordpress.org/)
Yoast SEO version 3.3.2 by Team Yoast(https://yoast.com/)
WP Editor version 1.2.6.2 by Benjamin Rojas(http://benjaminrojas.net)
WP-FileManager version 1.4.0 by Anant Shrivastava, Johannes Ries(http://anantshri.info)
NETWORK PLUGINS
–
MU PLUGINS
Force Strong Passwords – WPE Edition version 1.6.4 by Jason Cosper(http://jasoncosper.com)
Stop long comments version 0.0.4 by WPEngine(wpengine.com)
WP Engine System version 2.2.10 by WP Engine
THEME
My Divi Child Theme
MULTISITE
–
SETTINGS
recurring_events_are_hidden = exposed
tribeEventsTemplate = default
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions =
Array
(
[0] => 0
[1] => 3.9.1
[2] => 3.10
[3] => 3.10.1
[4] => 3.11
[5] => 3.11.2
[6] => 3.12.1
[7] => 3.12.2
[8] => 3.12.3
[9] => 4.0.5
[10] => 4.1.2
[11] => 4.1.4
[12] => 4.2
)
latest_ecp_version = 4.2.1
disable_metabox_custom_fields = show
pro-schema-version = 4.2.1
last-update-message = 3.12.3
donate-link =
postsPerPage = 9
liveFiltersUpdate = 1
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
showComments =
showEventsInMainLoop =
multiDayCutoff = 00:00
defaultCurrencySymbol = £
reverseCurrencyPosition =
embedGoogleMaps = 1
geoloc_default_geofence = 25
geoloc_default_unit = miles
embedGoogleMapsZoom = 10
debugEvents = 1
stylesheetOption = full
tribeEnableViews =
Array
(
[0] => list
[1] => month
[2] => photo
)
viewOption = list
tribeDisableTribeBar =
hideLocationSearch = 1
hideRelatedEvents =
monthEventAmount = 3
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
weekDayFormat = D jS
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 4
defaultValueReplace =
eventsDefaultOrganizerID =
eventsDefaultVenueID = 3367
eventsDefaultAddress = 5 Lodgefield Farm
eventsDefaultCity = Blackham
eventsDefaultState =
eventsDefaultProvince = East Sussex
eventsDefaultZip = TH3 9TN
defaultCountry =
Array
(
[0] => GB
[1] => United Kingdom
)
eventsDefaultPhone = 01825 712434
tribeEventsCountries =
earliest_date = 2015-10-30 09:30:00
latest_date = 2016-11-08 17:00:00
eventsSlug = events
singleEventSlug = event
schema-version = 4.2.1
week_view_hide_weekends =
enable_month_view_cache = 1
custom-fields =
Array
(
)
custom-fields-max-index = 2
tribe_events_timezone_mode = site
tribe_events_timezones_show_zone =
earliest_date_markers =
Array
(
[0] => 714
[1] => 2960
)
latest_date_markers =
Array
(
[0] => 3392
)
WORDPRESS TIMEZONE
–
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/nas/content/live/webnprosper/wp-content/plugins/event-tickets/common/src/Tribe
COMMON LIBRARY VERSION
4.2.1dev1

[John Paul]

thank you

[John Paul]

I can certainly do this, but I find it hard to believe that the plugin doesn’t have the feature to fix this. Why would anyone want to send an email where the address that appears in the purchasers in box has this title?? It maybe I haven’t made the problem clear.. I have attached screenshots..

With all the other emails sent to the purchaser through woocommmerce it looks like screenshot ’email 1′ but the email the user gets when the tickets arrive looks like screenshot ’email’

[John Paul]

This reply is private.

[John Paul]

Hi, I have fixed it… here is how… it was related to a request I made ealrier in June to change ‘no stock available’ to ‘sold out’ .. see below

”You can override the template file for the tickets form and that will allow you to customize the message.

To do that:

Make a copy of the tickets.php file. It’s located at /wp-content/plugins/event-tickets-plus/src/views/wootickets/tickets.php
Make a new folder in your theme directory called tribe-events
Make a new folder in that one called wootickets
Drop the copied tickets.php file in that last folder
Now that the template is in your theme, you can modify it to suit your needs. In this case, change the messaging for “Out of Stock” which starts on line 86.”
_________________________________________

On inspection I noticed that in the new update the tickets.php had a change to the way the meta file was called in. So I copied the new file into the child theme .. and ‘bingo’ it all worked…

cheers

• This reply was modified 9 years, 10 months ago by John Paul.

[John Paul]

Hi, The Theme is fine … it is something I have done in my Child theme ;-(

so all I have to do now is track it down… any thoughts on what I may have done that could cause this problem?

Best

John

[John Paul]

Yes the field sets are configured and am using latest version of Divi

I will contact ET , see if they can help..

thanks

[John Paul]

Thanks Nico.. once I have the site live (early July) I will produce something..

best

John

[John Paul]

HI, HAVE NOTICED I CAN SEE NEW FIELD SETS WHEN 2012 ACTIVATED. BUT NOT WORKING ON DIVI.

[John Paul]

the code didnt work , but this seemed to do it

do I need to amend to ensure it is photo view specific?

.tribe-events-loop .tribe-events-content {
width: 100%
}

[Author]

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