Brian

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Viewing 15 posts - 9,511 through 9,525 (of 11,256 total)
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  • in reply to: Events Passing Too Soon #908015
    Brian
    Member

    Hi,

    Thanks for using our plugins and looks like you are close.

    Hard to say what the problem is, but what day and time does this return:

    new DateTime();

    Can you add 2 hours to that and does that resolve it? Have you tried that already?

    Let me know.

    Thanks

    in reply to: Menu Bar disappear after activating the plug-in #908007
    Brian
    Member

    Hello,

    Sorry for the issues you are having. Are you saying your site’s menu (cook, health, move, etc…) is disappearing? Does it come back on its own? Do you have an example of it being gone? Not sure what is the cause of it without seeing it happen. I can try to help out some on this, but not sure if I can solve it.

    Let me know about more about it and we can go from there.

    Thanks

    in reply to: Events Keep Dropping… #907996
    Brian
    Member

    Hi,

    Sorry for the issues you are having with this. I took a look at your site and see a sample event for the 4th and it is still showing in the list view and the calendar. I do not see the event on the homepage and I looked at the source code and did not recognize the styling for the events there. Are you using a modified widget on the home page or your own coding to display the events.

    Is this issue just on the home page or on the list view as well?

    Let me know and we can go from there to troubleshoot.

    Thanks

    in reply to: User Calendar Subscription #907983
    Brian
    Member

    Hi,

    I can help answer your question. The Events Calendar generates rss feeds that people can subscribe to and get updates when new events are created. They can use the buttons for iCal and Google Calendar to manually get information about events. I can see that as a potential feature in the future, if you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

    http://tribe.uservoice.com/

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Event list thumbnail image size #907976
    Brian
    Member

    I am glad to see you were able to fix this issue.

    Since the issue is resolved I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    in reply to: internal server error 500 #907974
    Brian
    Member

    I am glad to see you were able to fix this issue.

    Since the issue is resolved I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    in reply to: Community Events's front end page problem #907527
    Brian
    Member

    So we try to keep to one question per thread and we have gone through a lot on this ticket so I am going to close this ticket later today as there is not much more we can do on it.

    Google Maps
    Not sure what the issue is for the Google Maps if it works in the Default Template that might be what you have to use. If you like to use a different template and there is issues it is beyond the support we can provide to fix compatibility issues with themes. If you would like more support on this please create a new ticket here and we can try to look into it a bit more, but not sure if we will be able to help.

    Thanks for using our plugins.

    in reply to: Upgrading to Business from Personal #907524
    Brian
    Member

    Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

    Thanks!

    in reply to: Size of calendar in different views/devices #907521
    Brian
    Member

    Your Welcome!

    Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

    Thanks!

    in reply to: Google Maps not Displaying Pin #907517
    Brian
    Member

    Ok glad the issue is resolved. I agree it would be nice to know the culprit, but at least it is fixed.

    I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

    in reply to: What controls the number of columns in View As / Photo? #907118
    Brian
    Member

    Hi,

    I can try to help you out here. However, there is not feature to change the columns on Photo View.

    The layout is created using the Isotope Script.

    Then we run a script to initialize Isotope on that page.

    /events-calendar-pro/resources/tribe-events-photo-view.min.js

    Non-minified Version:

    /events-calendar-pro/resources/tribe-events-photo-view.js

    So to change the formatting you can wp_dequeue_script the first script and then replace it with your own.

    Unfortunately, that is the only way to get this done right now and it is beyond the support we can provide to do this customization. I can try to help out a little more with questions.

    Thanks

    in reply to: Cart appears empty after adding ticket to the cart #907109
    Brian
    Member

    Do you have any custom templates for WooCommerce in your theme?

    Also can you try contacting the host for the site and see if they can look through the errors logs and see if they find anything? I have had luck sometimes with a host finding an issue out where no one else can.

    Also check on any caching you might have or server side caching too. That could cause an issue with adding to the cart.

    Let me know if you find out anything and I can try to help out more.

    Brian
    Member

    I can answer your questions as best I can, but we are unable to provide coding for customizations nor can we troubleshoot each step. So my answers related to the Events Calendar are as specific as I can make them, but things such as the loop I am going to be very general.

    1) I am not really sure what to look for in those php files you suggested. I do not see anything that relates to the number of columns in the photo view content in any of them.

    The columns are generated by css and then using the Isotope script.

    http://isotope.metafizzy.co/

    2) If I I using a child theme, do I move these files in master theme/ tribe-events/? Or into a child theme/tribe-events/ directory?

    Place them in the child theme.

    3) what does loop mean?

    The loop is a php term and used in WordPress to run to process posts and other similar content. This article explains more about it:
    http://codex.wordpress.org/The_Loop

    4) to inject my DFP ad tags in between events in photo view, where exactly should the ad code go? In what file?

    You can add it under the content of the photo view for an event by placing it in this file after moving it to your theme:

    /events-calendar-pro/views/pro/photo/loop.php

    Under this line:

    <?php tribe_get_template_part( ‘pro/photo/single’, ‘event’ ) ?>

    but before the closing div ( </div> )

    If you place it there it will show under every event though. It is beyond the support we can provide to create a counter here to only target certain events to place the coding in.

    That is about as much help as we can provide on this.

    Thanks

    in reply to: Season tickets #907046
    Brian
    Member

    Since there is has not been any activity on this thread for over 2 weeks so I am now closing it. Feel free to start a new thread if you have further issues. Thanks! 🙂

    in reply to: Collecting ticketing fees #907044
    Brian
    Member

    Since there is has not been any activity on this thread for over 2 weeks so I am now closing it. Feel free to start a new thread if you have further issues. Thanks! 🙂

Viewing 15 posts - 9,511 through 9,525 (of 11,256 total)