Brian

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  • January 22, 2015 at 5:57 am in reply to: wrong end date for wooticket #936140
    Brian
    Member

    I am glad to see you were able to figure it out.

    I will look into that to see if we can prevent the AM and PM from showing with the 24 hour clock, thanks for the information.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    January 22, 2015 at 5:56 am in reply to: After install woo-commerce ticket plugin, Woo-commerce cell option not show. #936139
    Brian
    Member

    Hi sorry for the issues you are having I can help out.

    Tickets are created in the event’s themselves and not through WooCommerce’s Product Editor.

    Have you reviewed our New User Primer on How to create tickets:

    https://theeventscalendar.com/knowledgebase/new-user-primer-woocommerce-tickets/

    Please review that and then let us know if you are having issues.

    Thanks

    January 22, 2015 at 5:55 am in reply to: No tickets are displayed on the events page. HoneyMoon template #936137
    Brian
    Member

    Hi sorry for the issues you are having I can help out.

    Have you reviewed our New User Primer on How to create tickets:

    https://theeventscalendar.com/knowledgebase/new-user-primer-woocommerce-tickets/

    Tickets are created in the event’s themselves and not through WooCommerce’s Product Editor.

    If you would like a refund you can email us at [email protected] with your request and order number.

    Thanks

    January 22, 2015 at 5:51 am in reply to: is the $65 payment annual? or one time? #936134
    Brian
    Member

    Hi,

    Thanks for the interest in our plugins. The payment is per year. However, we offer 30% off the price after the first year.

    Does that answer your question?

    January 21, 2015 at 4:58 pm in reply to: How to disable Jetpack Related Posts on single event posts #935966
    Brian
    Member

    Hi,

    Thanks for using our plugins. I can try to help you out here.

    That checkbox works for our related events so no help there for JetPack’s Related Posts.

    I saw they have a filter that might help out. This is not tested, but adding it to your theme’s function.php should remove the related jetjack posts.

    https://gist.github.com/jesseeproductions/f55cafe2bccda4998bc0

    If that does not work you might be able to find something on this page to help:

    http://jetpack.me/support/related-posts/customize-related-posts/

    Let me know know how that works out.

    Thanks

    January 21, 2015 at 3:42 pm in reply to: Shortcode for events list #935939
    Brian
    Member

    entropicstudio, Thanks for the information.

    That plugin does something very similar to the Event Rocket.

    Event Rocket

    January 21, 2015 at 3:40 pm in reply to: Waiting list #935938
    Brian
    Member

    Hi,

    Thanks for the interest in our plugins.

    That is an interesting request, but I am afraid we do not have any features that do that in our plugins.

    If you would like to request that feature please head to our UserVoice Page and add your own or upvote that feature as they will increase the chances of it being added to a future version.

    http://tribe.uservoice.com/forums/195723-feature-ideas

    January 21, 2015 at 3:23 pm in reply to: Next month navigation missing #935934
    Brian
    Member

    Hi Ben,

    Sorry for the issues you are having.

    Thanks for the information for the steps you have taken.

    Does adding this coding to your theme’s function.php make the next month link show:

    https://slack-files.com/T0258N5TN-F02L1L5G1-99f87e319b

    Let me know and we can go from there.

    Thanks

    January 21, 2015 at 3:21 pm in reply to: Moving License from one site to another #935933
    Brian
    Member

    Hi Larry,

    You do not have a problem.

    When you are ready to move the license, login to your account and go to the license page.

    Disconnect the License on the Local Server and then add the key to the production site and activate there and it will change over.

    Does that help?

    January 21, 2015 at 3:20 pm in reply to: Week View shows all events the end of the time slots. #935931
    Brian
    Member

    I am glad to see you were able to figure it out.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    January 21, 2015 at 3:11 pm in reply to: How to change title/translation of events page & single event page #935920
    Brian
    Member

    I am glad to see you were able to figure it out.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    January 21, 2015 at 3:10 pm in reply to: Cost of Upgrade #935919
    Brian
    Member

    Hi Larry, yep if you upgrade your license you just pay the difference from what you already paid. So you math is correct.

    Let me know if that helps.

    Thanks

    January 21, 2015 at 3:09 pm in reply to: Feeding The Events Calendar via api #935918
    Brian
    Member

    Hi,

    Thanks for the interest in our plugin. We currently do not have an API to pull from external sources.

    We have the Facebook and EventBrite Importer as well as a CSV importer. However, we have no way to push events to other services.

    Let me know if you have any follow up questions.

    Thanks

    January 21, 2015 at 3:07 pm in reply to: Reoccuring events and Ticket grouping #935916
    Brian
    Member

    Hi,

    Thanks for the interest in WooCommerce Tickets.

    Unfortunately, WooCommerce Tickets does not support recurring events or grouping tickets nor do any of our other ticketing plugins.

    It could be possible, but it would all have to be customized, which is beyond the support we can provide to help on.

    You maybe looking for for a booking solution, WooCommerce Booking might be a better fit for what you are looking for.

    Let me know if you have any follow up questions.

    Thanks

    January 21, 2015 at 3:03 pm in reply to: Shortcode for events list #935914
    Brian
    Member

    Hi,

    Thanks for using our plugins. We do not have any methods to show events on the Home Page beyond our widgets.

    If Event Rocket is not an option for you the only other way is to customize it yourself.

    We are working on adding shortcodes into the plugin,but I do not have a timeline for their release.

    Let me know if you have any follow up questions.

    Thanks

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