[Kelly]

Hi, nkelkar. I’m sorry, but I’m not sure I’m understanding your question here.

From what I think you’re saying, you are seeing the intended behavior of the WooCommerce Tickets plugin. Remember, the plugin basically provides integration between The Events Calendar and WooCommerce to allow you to sell tickets for each events.

To ensure that each ticket is verifiable and legitimate, each ticket has a unique security code that you can match up with your attendee list so that you can verify the authenticity of each ticket.

If you haven’t had the opportunity yet, now may be a good time to check out our WooCommerce Tickets new user primer: https://theeventscalendar.com/support/documentation/wootickets-new-user-primer/

It has loads of useful info that should get you more comfortable about what to expect from the plugin.

Thanks for your support! 🙂

[Kelly]

Hi, Joel. I can definitely imagine that caching had something to do with the issue. Well done sleuthing!

As far as the mismatched days and dates, unfortunately, you’re being bitten by a bug that shipped with 3.1. We’ve got a snippet that you can add to your functions.php to get you through until the next maintenance release: https://theeventscalendar.com/fix-for-incorrect-dateday-combos-in-month-view/

Please let us know if that does the trick for you! 🙂

[Kelly]

Hi, creativeworld. Thanks so much for the feedback.

We prioritize new features based on their response in our User Voice forum. If you wouldn’t mind posting there, we’d be very grateful!

Thanks for being a WooCommerce Tickets user!

[Kelly]

Hi, radiatemedia. Thanks for the quick, complete response.

It looks like this is an issue with your theme, rather than a plugin. The the problem seems to be that your theme does something “special” with divs that have the .location class so I’d like to give you a rule that basically counters that, but only where it also applies to tribe venues.

Please try adding the following to a custom tribe-events.css stylesheet:

.tribe-events-event-meta.location{
position: static;
float: none;
left: 0px;
top: 0px;
text-align: left;
}

If you haven’t done a template override before, please check out our Themer’s Guide, linked in the right sidebar, for a complete rundown of the process.

Please let us know if that does the trick! 🙂

[Kelly]

Hi, Darryl. This sounds really frustrating. Sorry about that. 🙂

My first recommendation would be to try manually updating your plugins using the files you can download here: https://theeventscalendar.com/downloads/

After you’ve had a chance to do that, please let us know if you’re still seeing the error.

I apologize again for the issue. We’ll definitely get it fixed for you! 🙂

[Kelly]

Hi, Darryl. This sounds really frustrating. Sorry about that. 🙂

My first recommendation would be to try manually updating your plugins using the files you can download here: https://theeventscalendar.com/downloads/

After you’ve had a chance to do that, please let us know if you’re still seeing the error.

I apologize again for the issue. We’ll definitely get it fixed for you! 🙂

[Kelly]

Hi, aprilwilliams. Thanks for getting in touch about your customization.

I’m not exaclty sure what you mean by custom header, but this might give you what you need: https://theeventscalendar.com/alter-or-remove-heading/. 🙂

Otherwise, your best bet is probably to investigate using a template override. Please see the Themer’s Guide, linked at right, for details on how to accomplish that.

Thanks for your support! 🙂

[Kelly]

Hi, Jared. I’m sorry to say that you’re being affected by a bug that’s in 3.1. The good news is that it’s not just you and there is a fix! 🙂

Please check out this tutorial on how to add a snippet to your theme’s functions.php to address it: https://theeventscalendar.com/fix-for-incorrect-dateday-combos-in-month-view/

Please let us know if that resolves the behavior. Thanks! 🙂

[Kelly]

Hi, bennowlan. I’m sorry to hear that the field has been playing hide-and-seek with you! 🙂

You’ll find the place to enter your license key in the Events Calendar Settings page under the Licenses tab. Please let me know if you need further directions. I’m happy to send screenshots, too! 🙂

[Kelly]

Hi, radiatemedia. We’ll do our best to troubleshoot with you. 🙂

Is it possible for you to disable all plugins just briefly for trouleshooting and then turn them on sequentially so that we can at least try to isolate the issue?

Another useful step would be to post your System Information, located in the Help tab of TEC’s Settings screen. You’re welcome to send that as a private reply so that it’s hidden.

Also, I must admit, I don’t actually see anything amiss with your titles right now. Am I missing something? Do you have a screenshot?

[Kelly]

Hi, ironandsteel. We’re happy to help get you pointed in the right direction. 🙂

First, I want to be very clear that we need you to respect our commitments about forum response times. Here’s the excerpt from the main Forums page to refresh your memory:

Set your expectations. Please understand that we get a lot of traffic on the support forums, and that we respond to each thread in as timely a fashion as possible. That being said we generally require 24-48 hours (during the workweek) to hit new threads. The forums are not monitored on weekends. Please be patient when posting and know we’ll get to your issue as quickly as we possibly can.

Posting more often will not get you a quicker response. 🙂

That said, since you’re an experienced developer, I’m going to point you at our Technical Documentation and Themer’s Guide, both linked in the right sidebar. That should give you what you need to craft a solution that works for you.

Specifically, tribe_get_events() (http://docs.tri.be/Events-Calendar/function-tribe_get_events.html) would be the function that most likely will get you what you’re aiming for. It is essentially built atop WP_Query (http://codex.wordpress.org/Class_Reference/WP_Query). You could use that to pull in the next upcoming event.

As far as the list widget goes, it can absolutely be customized to display full event details, and it is not restricted to being used in an existing sidebar–you can register an extra sidebar for a special case (http://codex.wordpress.org/Function_Reference/register_sidebar) or indeed embed it yourself outside of a sidebar using the_widget() (http://codex.wordpress.org/Function_Reference/the_widget).

As a general point, it sounds like perhaps you might want to brush up on WordPress’s capabilities and structure before going much deeper. If you’re going to continue using the plugin and attempting to customize it, it’s probably a good idea for you to take the time to become conversant in it. Unfortunately, that’s outside of our mandate here in the support forums.

Lastly, please check out our FAQ for info about shortcodes, etc.: https://theeventscalendar.com/support/faqs

Thanks for your support!! 🙂

[Kelly]

Hi, ironandsteel. I’m very glad to hear that you were able to get to the bottom of this. Well done! 🙂

We set the visibility to hidden by default because most existing WooCommerce users don’t want their tickets displaying in their shop pages. If you’d like to suggest that we add a toggle feature, we’d be most grateful if you’d post it in our User Voice forum: https://tribe.uservoice.com/forums/195723-feature-ideas. 🙂 We prioritize new features based on the response they receive there.

Thanks for being a TEC user! 🙂

[Kelly]

Hi, kkwadrat. That would be fantastic!

Please send the translation to pro /@/ tri.be. We’ll be very grateful for your help!

Since you’re set here, I’m going to close this thread for now. Please start up a new one if anything else comes up. 🙂

[Kelly]

So glad to hear it, Mariano! Since you’re good for now, I’m going to close this thread. Please open up a new one if anything else comes up.

Thanks for being a TEC user!

[Kelly]

Hi, kizzinkwocha. This is definitely a puzzling one.

Unfortunately, we have been unable to reproduce this behavior on our test sites. In our experience, if something works fine in a user’s test environment, but not in production, it usually boils down to something with their environment or hosting provider.

I’m sorry that we weren’t able to bring this to a resolution for you. I recommend that you get in touch with your hosting company and see if they might be able to shed some light on this. I hope they are able to help you get this mystery solved! 🙂

[Author]

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