Kelly

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Viewing 15 posts - 391 through 405 (of 1,995 total)
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  • in reply to: Slider Broken after upgrade #88821
    Kelly
    Participant

    Hi, wmglennosborne. First, let me apologize for the delayed response. We changed our back end support forum tools, and I’m sorry to say that your thread got lost in the transition.

    That said, I had our developer take a look. If you could send us a copy of the slider.php code, that would be super helpful. Once we get that, hopefully we can see where things are breaking down.

    Thank you again for your patience! 🙂

    in reply to: Link to all events #88607
    Kelly
    Participant

    We’re happy to help, jmbalsa!

    By the way, if you have a minute or two, we will love it if you would write a few words for us here:
    http://wordpress.org/support/view/plugin-reviews/the-events-calendar?filter=5

    Thanks in advance. 🙂

    in reply to: Event Cost disappears with WooTickets #88597
    Kelly
    Participant

    Fantastic! I’m so glad that we could get you back in business, Ben.

    By the way, if you have a minute or two, we will love it if you would write a few words for us here:
    http://wordpress.org/support/view/plugin-reviews/the-events-calendar?filter=5

    Thanks in advance! 🙂

    in reply to: Add code into Woocommerce Tickets section #88496
    Kelly
    Participant

    Great question, fermacconsulting! We’re happy to help.

    Have you tried adding it to an override wootickets/tickets.php? That’s where I’d try first.

    Also, if this is your first time making an override of one of our templates, please check out the Themer’s Guide for a walkthrough.

    Let us know how it goes! 🙂

    in reply to: Change order of page layout "remove_action" not working #88490
    Kelly
    Participant

    No problem at all, cecapra. I just want to make you that your expectations are set appropriately. 🙂

    So glad to hear that the new snippet worked out for you. Thanks for being a TEC user!

    in reply to: Events Calendar Pro: Week view not displaying any events #88123
    Kelly
    Participant

    Hi, jdxuereb! Excellent question! 🙂

    I know of one thread previously where a user had that issue, but apparently he was able to resolve it with a setting change. You may want to check out the thread to see if it helps ring any bells for you: https://theeventscalendar.com/support/forums/topic/weekly-events-not-showing-up/

    If that doesn’t help jog your memory, I’d recommend maybe going through the normal troubleshooting steps of checking for theme and plugin conflicts by changing to a default WP theme like Twenty Twelve and deactivating all plugins to see if the events reappear. If they do, then, add things back in one at a time until you find the culprit.

    If you’re still seeing the same behavior after going through all that, please let us know. We’re happy to help you get to the bottom of this. 🙂

    in reply to: event order on homepage #88112
    Kelly
    Participant

    Hi, osmans84. Very intriguing idea!

    It sounds like you’re using the Include events in blog roll feature. The way this is configured is for the events to show up as posts with the dates of the events as the published date. Because the blog roll is always in reverse chronological order (oldest posts are lower than newer ones), I’m not sure how you’d change that WP behavior to allow for the behavior you describe.

    If you’re looking to show upcoming events, a better bet may be to simply use the main events page in list view. Another option would be to repurpose the list widget for that.

    Do you think either of those could work for you?

    in reply to: Calendar Issues #88104
    Kelly
    Participant

    Hi, kyleheld. We’re happy to help!

    I just checked out the site you linked above and I found plenty of events on the calendar page: http://d.pr/i/SJh6 Maybe it was a caching issue?

    If not, would you mind sharing a screenshot or including the URL of the page where you’re expecting to see the events?

    Thanks!

    in reply to: not all events listed, until return to previous #88098
    Kelly
    Participant

    Hi, bradystarr. Excellent question! 🙂

    When I visit that URL, I’m seeing all the events listed on a single page. Would you mind sending a screenshot of the behavior so that I can have a better idea of what’s going on?

    Thanks!

    in reply to: Link to all events #88085
    Kelly
    Participant

    Hi, jmbalsa. Great question!

    Typically, the root of your calendar would be at /events/ on your site. So, I would expect, for your site, it would be at http://offdelalatina.com/events. This URL is customizable in the Events Calendar Settings.

    Does that help at all?

    in reply to: Recurring Event Tickets #88073
    Kelly
    Participant

    Hi, thepuppetbox. Great question!

    Unfortunately, as stated on the WooCommerce Tickets product page, the compatibility between recurring events and all of our ticketing plugins has yet to be implemented. It is on the roadmap, but we don’t have any timeframe that we can quote you on it.

    I hope this isn’t a showstopper for you. Is there another way that we can help you make things work for your site?

    in reply to: Calendar Pagination Link for 2014-02 Not Working Correctly #88060
    Kelly
    Participant

    Hi, folks! I have some news to report on the status of our troubleshooting of this bug.

    Unfortunately, it looks like this is too fundamental an issue to be resolved with a snippet of code or a quick hotfix. On the other hand, this has lead to a new and much improved datepicker being on the docket to be part of our next scheduled maintenance release. It should hopefully make up for your pains.

    We truly appreciate the patience in the interim! 🙂

    in reply to: The month of February 2014 not rendering #88058
    Kelly
    Participant

    Hi, Wayne. I have some news to report on the status of our troubleshooting of this bug.

    Unfortunately, it looks like this is too fundamental an issue to be resolved with a snippet of code or a quick hotfix. On the other hand, this has lead to a new and much improved datepicker being on the docket to be part of our next scheduled maintenance release. It should hopefully make up for your pains.

    We truly appreciate the patience in the interim! 🙂

    in reply to: no events display when clicking month to month #88055
    Kelly
    Participant

    Hi, highasp. I have some news to report on the status of our troubleshooting of this bug.

    Unfortunately, it looks like this is too fundamental an issue to be resolved with a snippet of code or a quick hotfix. On the other hand, this has lead to a new and much improved datepicker being on the docket to be part of our next scheduled maintenance release. It should hopefully make up for your pains.

    We truly appreciate the patience in the interim! 🙂

    in reply to: no events display when clicking month to month #88044
    Kelly
    Participant

    …ggeiger, it occurs to me that a screenshot might help you see what I mean: http://d.pr/i/8hnR

    Please do start a new thread if you’d like further help troubleshooting. 🙂 Thanks!

Viewing 15 posts - 391 through 405 (of 1,995 total)