[Barry]

Hi – thanks for posting!

If your theme does not support standard nav menus, I’m afraid there’s not much else I can suggest – simply because I’ve no way of knowing how your theme is implementing its menus or what filters might be available.

Would it be viable to set up a custom menu widget, thus letting you take advantage of WordPress’s native nav menus even if your theme does not support them directly?

Beyond that, I’d ask if you have any further technical questions that you take them across to our wordpress.org support forums as we don’t normally deliver technical support here on the pre-sales forum.

Thanks so much!

[Barry]

Hi Paul!

I’m sorry you are experiencing difficulties.

I do see that you already tried running through our standard troubleshooting steps which is awesome:

YES, I’ve deactivated all other plugins to check for a plugin conflict.
YES, I’ve reverted to the 2011 default WordPress theme (with other plugins still deactivated) to check for a theme conflict.

Just for the avoidance of doubt can I ask you to confirm if this made any difference or allowed you to isolate any conflicts?

I’m also curious as to whether or not you have adjusted any of the date format settings found in the Events > Settings > Display admin screen – could that be impacting here?

I look forward to hearing from you 🙂

[Barry]

Hi!

Just to get this straight, you want me to install the normal version of the event calendar.

So what I was suggesting was deactivating everything except for The Events Calendar – so all other plugins should be deactivated and you should switch to a default theme like Twenty Thirteen – and then try activating Events Calendar PRO.

Then paste you the system information? I did this but I am not seeing anything that says system information. http://i.imgur.com/YNPaFTc.jpg

Thanks for checking (and to be clear, this was a separate step from the above). Can you look again and scroll down a little further? It normally displays close to the bottom.

[Barry]

The test site has been available for you to test for 2 days. It’s still up. I’m quite surprised we are being asked to perform the same steps over and over.

Just to clarify, as of when I took a look this morning it still had something other than a default theme in place – hence my repeated request. I see it is now running Twenty Eleven though and appreciate you taking the time to do that.

Thanks also for sharing the login details: I see you have a number of must use plugins and dropins. I appreciate you may not be allowed to remove some of the WP Engine specific ones, but you do also have one that I assume you added yourself – Limit Login Attempts.

Can that also be disabled?

Thanks!

[Barry]

Excellent 🙂

I’ll go ahead and close this thread, in that case, but if you have any other questions please do feel free to create new threads as needed and one of the team will be only too happy to help.

Also, if you have a moment to spare, we’d love to hear your thoughts on The Events Calendar over on our plugin review page – thanks again!

[Barry]

Hi – it’s basically just the same as overriding and customizing any of our templates – so reading through our Themer’s Guide is the best starting point. In broad outline, though, it would work as follows:

• Grab a copy of views/community/email-template.php (from within the Community Events plugin directory)
• Place the copy in your-theme/tribe-events/community/email-template.php
• Customize away!

Does that help?

[Barry]

Hi – sorry it isn’t working for you.

It actually looks as if things are “cutting out”, possibly due to a fatal error. Sometimes this happens if there is a conflict with another plugin (or even with your theme).

Would it be possible for you to run through our standard troubleshooting steps in this case? That might shed some light on the source of this problem 🙂

[Barry]

I’m sorry you are experiencing difficulties.

What I’d recommend in this case is approaching the theme author and asking how their own Google Maps integration might be disabled – clearly it is enqueuing the Google Maps API but if you aren’t using any theme-specific map functionality then it would make sense to disable things on their side.

Is that possible here?

[Barry]

Hi!

Can you be a bit more specific – do you mean that you want a dropdown based upon the city field for your venues, or are you using event categories (with one city per category or something of that order)?

I’d probably recommend the latter if you haven’t already decided upon this – but in either case let me know what part of this is proving to be the biggest obstacle and if I can point you in the right direction I’ll be happy to do so 🙂

[Barry]

How strange – I’m sorry it’s not working for you.

If you edit one of your events and click on view event, does that work? Even if it does not can you share the resulting URL and confirm what the date of the event is?

Beyond that it would be awesome if you could run through our standard troubleshooting steps.

Let me know how you get on!

[Barry]

Hi – I’m sorry you are experiencing difficulties.

I don’t think it’s actually going to the blog page as such, though, it’s just that it cannot locate the event and theme’s 404 Page Not Found page happens to use “The Blog” as it’s title.

Before we go any further, can I ask you to visit the Permalink Settings screen? Don’t actually change anything – just visiting it should refresh a few things in the database – then try viewing the relevant events again.

Does that help?

[Barry]

Hi – great question!

It may simply have been an oversight; I’ll certainly log this as something we need to reconsider, though, and if appropriate we’ll make the necessary changes in due course 🙂

Are you able to work around this by using other conditionals, such as tribe_is_month()?

[Barry]

I’m sorry to hear you are hitting difficulties.

I do see you already tried out our standard troubleshooting steps which is awesome:

YES, I’ve deactivated all other plugins to check for a plugin conflict.
YES, I’ve reverted to the 2011 default WordPress theme (with other plugins still deactivated) to check for a theme conflict.

Just so I can be sure, can you confirm that with only a default theme like Twenty Thirteen and no other plugins except The Events Calendar running you still hit this problem when trying to activate Events Calendar PRO?

If so, are you able to access your server error logs (or can you ask your host if they are aware of any issues)? Could you also copy and paste the information you can find at the bottom of the Events > Help screen (“System Information”) in here?

Thanks!

[Barry]

Hi – always great to see neat things like this being built 🙂

for some reason it not showing upcoming events

Try changing the event_display argument to eventDisplay, ie:

'eventDisplay' => $events['event_display']

Not:

'event_display' => $events['event_display']

is showing the first date in a recurring event series

Is it possible you’ve configured this in your events settings (ie, you’ve checked the option to show only the first instance of each recurring event)?

[Barry]

Fantastic (and kudos to Andy for writing that plugin) 🙂

I’ll go ahead and close out this thread, but if we can assist with anything else please don’t hesitate to create new threads and one of the team will be only too happy to help.

Also, if you have a moment to spare, we’d love to get your thoughts on The Events Calendar across on our plugin review page – thanks!

[Author]

Posts