Zach Tirrell

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Viewing 15 posts - 76 through 90 (of 175 total)
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  • in reply to: Last update Oct. 21, 2016 #1180822
    Zach Tirrell
    Keymaster

    The Events Calendar PRO 4.3.1.1 hotfix is now available and is targeted at exclusively fixing this bug. You can either auto-update to that version or grab it from the downloads in your account – https://theeventscalendar.com/my-account/downloads/

    Let me know if you need any other assistance.

    in reply to: Update to 4.3.1 causes fatal error #1180820
    Zach Tirrell
    Keymaster

    After I sent this, the devs informed me that the issue was with 5.4 and earlier, sorry about any confusion there.

    Good news though, the Events Calendar PRO 4.3.1.1 hotfix is now available and is targeted at exclusively fixing this bug. You can either auto-update to that version or grab it from the downloads in your account – https://theeventscalendar.com/my-account/downloads/

    Let me know if you need any other assistance.

    in reply to: Site goes down on updating The Events Calendar PRO to 4.3.1 #1180819
    Zach Tirrell
    Keymaster

    Hopefully I can spare you further code exploration. 🙂

    The Events Calendar PRO 4.3.1.1 hotfix is now available and is targeted at exclusively fixing this bug. You can either auto-update to that version or grab it from the downloads in your account – https://theeventscalendar.com/my-account/downloads/

    Let me know if you need any other assistance.

    in reply to: Fatal error after upgrade #1180816
    Zach Tirrell
    Keymaster

    The Events Calendar PRO 4.3.1.1 hotfix is now available and is targeted at exclusively fixing this bug. You can either auto-update to that version or grab it from the downloads in your account – https://theeventscalendar.com/my-account/downloads/

    Let me know if you need any other assistance.

    in reply to: Complete site crash due to your Pro-plugin #1180815
    Zach Tirrell
    Keymaster

    The Events Calendar PRO 4.3.1.1 hotfix is now available and is targeted at exclusively fixing this bug. You can either auto-update to that version or grab it from the downloads in your account – https://theeventscalendar.com/my-account/downloads/

    Let me know if you need any other assistance.

    in reply to: Pro update caused ENTIRE SITE TO CRASH #1180814
    Zach Tirrell
    Keymaster

    Hopefully I can spare you further code exploration. 🙂

    The Events Calendar PRO 4.3.1.1 hotfix is now available and is targeted at exclusively fixing this bug. You can either auto-update to that version or grab it from the downloads in your account – https://theeventscalendar.com/my-account/downloads/

    Let me know if you need any other assistance.

    in reply to: crash with new update #1180812
    Zach Tirrell
    Keymaster

    Hopefully I can spare you further spelunking in the code 🙂

    The Events Calendar PRO 4.3.1.1 hotfix is now available and is targeted at exclusively fixing this bug. You can either auto-update to that version or grab it from the downloads in your account – https://theeventscalendar.com/my-account/downloads/

    Let me know if you need any other assistance.

    Zach Tirrell
    Keymaster

    Perhaps you are experiencing a caching issue? Can you send me a URL and I can see if I am seeing the same error on my end?

    We have just released the Events Calendar PRO 4.3.1.1 hotfix and it is targeted at exclusively fixing this bug. You can either auto-update to that version or grab it from the downloads in your account – https://theeventscalendar.com/my-account/downloads/

    Let me know if you have need any other assistance.

    in reply to: Calendar gone after rollback to version 4.3 #1180806
    Zach Tirrell
    Keymaster

    Perhaps you have were seeing a cached version? I am looking at your site and seeing your calendar with events at the URL you shared.

    Also, the Event Calendar PRO 4.3.1.1 hotfix is now available and is targeted at exclusively fixing this bug. You can either auto-update to that version or grab it from the downloads in your account – https://theeventscalendar.com/my-account/downloads/

    Let me know if you have need any other assistance.

    in reply to: Fatal error after upgrade #1180804
    Zach Tirrell
    Keymaster

    The Event Calendar PRO 4.3.1.1 hotfix is now available and is targeted at exclusively fixing this bug. You can either auto-update to that version or grab it from the downloads in your account – https://theeventscalendar.com/my-account/downloads/

    Let me know if you have need any other assistance.

    in reply to: WordPress Compatability #1180763
    Zach Tirrell
    Keymaster

    Hi Colbi!

    We still test against and have compatibility as far back as WordPress 3.9. We certainly encourage folks to use newer versions of WordPress where possible and you can expect the best possible experience on the newest versions.

    Let me know if you have any other questions.

    Zach Tirrell
    Keymaster

    Bud,

    Sorry to hear you encountered this problem. We ran into an issue with the packaging of the 4.3.1 update of The Events Calendar and Event Tickets.

    You will need to manually update to The Events Calendar 4.3.1.1

    • If you are able to access your site files via FTP, head to the /wp-content/plugins directory and delete the /the-events-calendar folder there. This will not delete event content.
    • Once that is deleted, download a fresh copy of The Events Calendar 4.3.1.1 from WordPress.org ? http://wordpress.org/plugins/the-events-calendar
    • Install this new fresh copy of The Events Calendar 4.3.1.1 on your site.

    ⚠️ Please Note: If you have Event Tickets on your site, you may also want to do this process for Event Tickets 4.3.1.1, available on WordPress.org here.

    Thank you so much for your patience! Please let us know if you have further questions on this matter or anything else we can try to help with.

    Zach Tirrell
    Keymaster

    We are experiencing a bug around the HTTP limit which we are hoping to resolve in an upcoming maintenance release. \

    We chose to store these error messages as comments on the import post record because that seemed like a logical association. We expected the errors to be rare, but in practice customers are getting them with much greater frequency than we saw in testing. These comments do have a custom comment-type and we are planning to filter them out of the standard comment view in a future iteration.

    In the meantime, have made some changes which should make the logging a bit better in 4.3.1, the history on these errors should get pruned from your database automatically after 7 days. We have filters available to make that time period shorter if you don’t need or want the history on your imports. If you are interested in that, I’d be happy to create a code snippet for you. I can also give you a query to manually purge these specific logs if that would be helpful.

    We greatly appreciate your feedback and look forward to delivering continued improvements on this new product in the weeks to come. Let me know if you have any other questions or need further assistance on this specific issue.

    in reply to: Fatal error using Pro 4.3.1 with events calendar 4.3.1 #1180642
    Zach Tirrell
    Keymaster

    Our developers just notified me that this does in fact impact PHP versions 5.4 and lower.

    in reply to: Last update Oct. 21, 2016 #1180640
    Zach Tirrell
    Keymaster

    Our developers just notified me that this does in fact impact PHP versions 5.4 and lower.

Viewing 15 posts - 76 through 90 (of 175 total)