[Marcial]

Hi Jamie

The problem was resolved. It was a mistake on our side because it reset the settings in the SMTP plugin without us noticing.

Best,
Marcial

[Marcial]

Hi Sky

Thanks for the hint. I already used that plugin before for something completely different so I didn’t tought about this solution this time. I implemented it for now, even though it’s not optimal that the events disappear.

I also didn’t knew about the option to “Hide from Event Listings”, that’s actually exactly what I wanted. Maybe we can do that manually when needed.

In any case, thanks for the help.

Best,
Marcial

[Marcial]

I’m still hoping for an answer. Thank you.

• This reply was modified 6 years, 3 months ago by Marcial.

[Marcial]

Hi Victor

Thanks for your response!

A follow up question: Is it possible, that when I register for an event – those informations are stored on my user page so when I would register for another event the form is automatically filled? And is this possible with custom fields as well?

Cheers,
Marcial

[Marcial]

Thanks Victor for helping me – problem solved.

Best,
Marcial

[Marcial]

Hi Victor

Thanks for the hint. I didn’t tought about this option.

Now I have another question. Our events last several days, therefore the dates look like this “1. April 2019 – 6. April 2019”. Usually I would only write the year once (at the end) like this “1. April – 6. April 2019”. Is it possible to achieve this?

Thanks for your support.

Best,
Marcial

[Marcial]

Hi Victor

I set up the new events. So far everything seems to work fine.

Thanks for checking the database. So let’s assume that was a one-time error happening somewhere in the past that is not going to cause any more trouble.

Thanks for your help!

Best regards,
Marcial

[Marcial]

This reply is private.

[Marcial]

Hi Victor

I set them up from scratch. But that happened a long time ago. I assume they were working at some point, because we checked the website prior to launch. But I can’t confirm that.

Of course there have been many updates since then. But except those two all other events work fine. That makes it so difficult to track down the error.

Do you have any tool to check the events-database for problems? Otherwise I think it’s the easiest way now to delete the affected events completely and set them up from scratch. If I assign them the same URL as they had before, I think we should be save.

What do you think?

Best,
Marcial

[Marcial]

Hi Victor

Create new event with same venue: works

Delete the venue from the existing event and save: works (but it doesn’t show a venue anyway, so that doesn’t tell much)
Setting the venue again and save: doesn’t work

As I stated in previous posts, I tried all those things several times already. So I’m afraid I have no new insights for you.

Best,
Marcial

[Marcial]

Hi Barry

Yes, I double checked like a 100 times to be as sure as humanly possible 🙂 I even changed to other locations (that work with other events) and back again.

That’s the location: https://www.embe.unisg.ch/veranstaltungsort/weiterbildungszentrum-holzweid/. This one is actualy the one used the most on our page and works with all other events (exception see below).

So nothing new from our site: still not working. When checking trough other events, I even found another event where the/this location isn’t working: https://www.embe.unisg.ch/event/modul-transformational-leadership/.

Since changing the location doesn’t help, I assume the problem is related to the events and not the locations.

Best,
Marcial

[Marcial]

Hi Shelby

I moved a copy of the page back to a staging-server. There I deactivated all Plugins except the Events Calendar and Pro. I set the theme to Seventeen. There is no cache active and there are no custom codes of any sort intervening.

Still, the problem persists. It doesn’t matter what I do, it never shows the location in the frontend.

For all other events deleting and adding locations works fine. I guess I could just make a new event, but in the live-version there are a lot of connections to this event. Therefore I hope we find a solution to fix this without making a new event.

I’m looking forward to your suggestions.

Best,
Marcial

[Marcial]

Thanks for you reply. We were able to resolved the issue. It was some custom CSS that set “display: none” to one of the categories.

[Marcial]

Hi Andras

Thank you for your solution. That works fine!

Best,
Marcial

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