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Thanks for this information. Is there a supported way to add a customization to Events Tickets Plus, like the equivalent of what one would do with a child theme to extend a wordpress theme? Or is a customization a one-way road that gets wiped out when the plugin is upgraded later?
Here are the two main user stories presented to me by the client, quoted verbatim:
Scenario 1) You stand in line behind all the people purchasing tickets and other merchandise. You approach me at my desk and say “I am Rob Watson and I need to pick up my tickets.” I ask you if you already called or e-mailed me requesting will-call. (Because if you did, a packet may already be assembled with your tickets and pins) You say “no”, so I try to look up your order by name, but your name is not there. I ask for an order number, but you don’t have it (Did I forget to mention the internet crashed?… you have to wait until it is back up so I can look up your order). Then you remember your sister ordered the tickets for you. I am finally able to find them under her name. I assemble the tickets you ordered (there are a lot) and put them in an envelope with whatever pins you ordered (because if I don’t you ask for one since you are afraid you will lose everything). You tell me your sister also ordered tickets under a different order for your parents and would like to pick up theirs as well. Begin process all over again. (You may be wondering why I assemble pre-printed tickets instead of printing them out right then- take my word for it, printing them out takes much longer).
If the will-call tickets and pins are pre-assembled, you get scenario 2.
Scenario 2) You don’t have to stand in line. You go straight to the cute little older lady at will-call and say “”I am Rob Watson and I need to pick up my tickets that were ordered to ‘will call’.” She asks for your name, but you are not there. Then you remember your sister ordered the tickets. She is able to find them under her name and hands you an envelope with the tickets and pins. You tell her your sister also ordered tickets under a different name for your parents. She finds the envelope with their name on it and hands it to you.
Is it on the roadmap for the next point release? If so, when is that expected. I would need it by January at the latest.
Thanks.
Hi Brian,
I’ve not yet heard back on this forum thread at WordPress.org.
Thanks. I’ve posted to the .Org forum here. I’ve had dodgy success with that forum, but we’ll see. Thanks for any additional help you can provide in pinging WooCommerce. I can’t seem to find any contact info or other way of getting in touch with their support team unless I purchase a product, which I don’t yet have a need for.
I’m only using Events Calendar Pro and WooCommerce Tickets as plugins to WooCommerce. That’s why I thought I’d start here in case the problem was already known. But, to get support from WooCommerce, they say I have to have purchased something, which I haven’t. I’ve only downloaded the free plugin. So, I’m at the mercy of the forums there. I’ll give it a shot, though.
There appear to be two different orders with the same order number, yes. Only one is showing in the database and order section.
AFAIK no email notification was received for the C.L. user whose order is actually under order # 1569. Just got email about the C.J. user.
As I search through all the customers and orders in the database, I am not finding the C.J. user by name or email address anywhere. All I can find is the C.L. user, but not as a user in the database. She seems to have made the order as a guest without creating an account with the site. But the notification email forwarded to me by the office staff clearly denotes an order from C.J. with the same order number as the one from C.L., but with only two items in common between them.
Could it be that customer C.J. deleted her order right after it was made and then the order number was reused by C.L.? If so, why was there zero notification of the order cancelation or of the new order made by C.L.? Should order numbers be reused or should they be unique per atomic transaction, never to be used again?
Here is a screenshot of my SenderScore.org report. Would this indicate that the domain simply has no reputation and therefore is subject to upstream spam filters deleting the email before it gets into the user’s spam folder or inbox?
http://www.awesomescreenshot.com/image/188126/983b0a2c12d260a23644574f959fbccb
If so, then would a dedicated SMTP server with a high sender reputation be the solution?
Some people aren’t receiving the tickets on an order but other people are. When I try to send it to one of our own email addresses, and then log into that email account to check spam and other folders for it, it is never there. Same for various customers on various email platforms. One would think that it would at least arrive in the spam folder, but it doesn’t even get there.
It’s just certain orders. Not all of them. Other people are getting their tickets emailed to them just fine. I tried it just now with a test order and it got to me. We’ve asked the users to add us to their contacts, check spam/junk, and even to search for our subject line and email address in all of their emails. The point is, I ought to be able to generate a re-send of an email but currently the system appears to allow it, but doesn’t execute in all cases. I’m wondering what set of circumstances might be causing that particular behavior.
That last screenshot embed didn’t work. Here it is corrected.
http://www.awesomescreenshot.com/upload/8008/8106/676cb6cd-7863-4ab0-7a03-74aca2f0412a.png
