[understandphoto]

This reply is private.

[understandphoto]

That’s incorrect Sky. You can still use Tribe Commerce with free versions. I never moved our license and was able to make purchases.

Almost done with my screenshots

Thanks

[understandphoto]

Hello Sky,

“The payments are going through, and Paypal is sending out emails. But nothing shows up in either the “view attendees” or “view orders” tabs? And the tickets are not being emailed out?”

Absolutely correct!

” Paypal is generating identical invoice numbers on it’s end, which prevents the order from being completed unless you disable the blocking of identical invoice IDs.”

I thought the plugin generated invoices, but okay… maybe it is Paypal

” And on the WP Engine site, you have set up the Tribe Commerce settings, disabled Paypal sandbox mode, and have configured your Paypal IPN settings to point to the new WP Engine domain and payment confirmation page?”

Absolutely correct with one mild difference: only free versions of plugins were used, not pro versions. I did it on purpose to see if the issue is with pro versions somehow. But it’s not.

Thanks for trying to help. I really appreciate it.

I will provide the screenshots as requested. It will take a bit of time. Thanks.

[understandphoto]

I actually looked at error logs and there was no useful information. So maybe it’s okay that it didn’t go through. I’ll test the plugin again and see what it logs today. Thanks.

[understandphoto]

Hi Jaime,
Glad to hear from you.

The setting : Decrease available ticket stock as soon as a Pending order is created.

I’m having a hard time trying to upload the error log files. Which files does this thing accept? Not pdf, not docx, not pages, not rtf, not txt. I’ve tried all these formats. It didn’t let me upload any of them. The file is only 600Mb

Thanks!

[understandphoto]

One more thing I forgot to address – your suggestion about COD. Well, how do I do that if I’m not using woocommerce and not planning to? I’m trying to use Tribe Commerce only…

Thanks.

[understandphoto]

one more

[understandphoto]

Won’t let me upload more than 4 files.

[understandphoto]

Yep, I knew that. I think I read every knowledge base article and many of the threads trying to figure this out. I did have an issue on wpengine – the tickets wouldn’t show up at all. So I disabled caching, purged the cache and that problem was gone. The problem with stock not changing and no sale reflected, that is what bothers me most.

Original site lives on siteground not wpengine.
The main issue is that paypal doesn’t seem to communicate with your plugin. Every successful purchase I made I got an email from paypal. The business account also got emails. That’s good. But again, same thing, the website doesn’t know anything about it.
I’ve been following this tread for some time now : https://theeventscalendar.com/support/forums/topic/checkout-using-ticket-plus-stopped-working-no-e-comerce/#post-1554624

and did some of the things Barry suggested, namely installed Log http headers, health check, enabled wp-debug. Used all of that and can’t find any issue. Except that health check plugin isn’t working as it should, but that’s another topic.

To answer your question about invoice id, this is a paypal term, not mine. I will provide some screenshots to illustrate that:
1. the invoice ids on some of the tickets are indeed the same – different tickets and/or different transactions
2. when the setting on paypal side is to block payments for same invoice is ON (which is logical default setting), it won’t complete the payment at all. My question is why the invoice ids are the same for multiple tickets and how to change that?
Thanks

P.S. while I was getting screenshots ready I’ve noticed another issue – login before purchasing link (see screenshot) even though I didn’t enable it in settings.
You’ll see two cape romano tickets – they are not the same ticket, it’s two different transactions, but invoice ids are same, hence paypal won’t let me complete the purchase unless I disable block payments on same invoice.

I hope this is all clear and helpful.

[understandphoto]

Seems to me that we are having a very similar issue. I’ll be watching this thread and hope that you can come to some workable solution since my own thread moving slow as well.

[understandphoto]

I also set up a fresh install (on different server – WPEngine, if it makes any difference) and tested with twentyseventeen theme. The problem I got there was not with the headers but with stock not changing and no paypal orders reflected in wordpress. I tried with sandbox and real accounts. In addition to that, same problem with same invoice id that is being generated by the plugin.

[understandphoto]

Thanks Sky. I thought that too and disabled the coming soon mode and retested a few times without it. Something else is going on.

[understandphoto]

Can you do me a favor, please?

The EDIT feature here is not working so can you please remove the screenshot I posted or set the reply as private.
Thanks so much!

[understandphoto]

This reply is private.

[understandphoto]

Sky, I did what you suggested. I disabled all the plugins except : TEC, Events Calendar Pro, Event tickets and Event Tickets Plus. I changed the theme to twentyseventeen. Here is the message I got on success page:

Warning: Cannot modify header information – headers already sent by (output started at /home/folder/public_html/wp-content/themes/twentyseventeen/header.php:15) in /home/folder/public_html/wp-content/plugins/event-tickets/src/Tribe/Commerce/PayPal/Gateway.php on line 404

Which is exactly the same message as with our working theme. Based on this it seems the problem is not in the theme or plugins.

And because of this (or not) there are two issues:
1) even though I placed no less than 5 orders, none of them are showing up in wordpress
2) the stock doesn’t change

At first I was using sandbox feature but then moved to real accounts.

One more issue is that the plugin apparently sends the same id for multiple ( or all) of our events. I came to this conclusion because even though I was attempting to purchase different tickets Paypal came with the message: this invoice has already been paid contact merchant. This is an issue. I had to go to paypal settings and allow multiple payments on the same invoice – hardly a good idea. I wonder why the plugin doesn’t generate different invoices (or ids) for each of the tickets.

Okay, I wrote it all here because it seems that all these issues stem from one problem. But if you don’t think so I’ll be happy to post multiple threads. Please let me know.

[Author]

Posts