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Sky,
Thanks for all that info. I really hope they figure this out fast as I have to launch the site this week.

See the screenshot showing timezone

Thanks!

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Even though I did this a week ago, I decided to test it again.
I disabled all the plugins and enabled 2017 theme. I opened Chrome in incognito mode and did two purchases, one right after another. Two different events. The result was as before:
– first purchase went through
– when I went to buy another ticket, paypal showed me both tickets
– I removed first one (which I already paid for)
– tried to check out and got the same invoice message

[understandphoto]

This reply is private.

[understandphoto]

Sky,
I don’t have a problem creating support tickets for every issue but I’ve been here for over 2 weeks or so and the process is painfully slow. If I get 3 different techs it might take months at this rate.

I appreciate your willingness to help. You at least know what’s going on. However, I want to comply with the way you guys do things around here. So which problems do you not want to deal with? I’ll post separate tickets for those.

Okay, so let’s start with the fact that all our plugins are up to date.
See our system info in the next post.
Step by step:
1. I buy a ticket to Test event #1 and the purchase goes through, no problem.
2. About an 30-60 minutes later I try to buy a ticket to a test event #2 ( not the same but a different event)
3. paypal gives me a screen now showing both tickets (see the screenshot I sent yesterday). I have to remove the ticket I already bought. I remove the first ticket.
4. Now there is only a ticket I want to buy so I go ahead and click ‘Check out’
5. Paypal gives me the message ‘ this invoice has been paid’ (see screenshot I sent yesterday)

I know at this point that if I use an incognito mode or a new browser the purchase will go through as normal ( I already tested this and I tested this with the default setup – no plugins, 2017 theme). The problem is the returning customer might not clear his cache or use a new browser if he wants to buy another ticket. Is this a paypal issue, you think, or a plugin issue?

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This is crazy, there is another problem: It is possible to buy tickets for expired events. What’s going on here? I didn’t set any timing to start and stop the sale. The ticket should stop selling at the beginning of the event automatically.

As far as the paypal issue it is not fixed. I’m attaching a screenshots of what happens when a returning customer wants to purchase another ticket.

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Tested the entirely new event with the new tickets and yes both are showing an hour after the early bird was supposed to stop selling.

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Another problem:
On phones the buy button is pushed out of screen. See screenshot.

Any quick fix you can suggest?

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Sky,
1. I created absolutely new event. I’ll keep testing but yes, it was a new event, not just a new ticket on an old event.

2. I’m in New York time zone, you are correct.

3. How do we submit a new feature request? We need a validated phone field.

4. I was asking a question about SKU not to know what it is but why it’s not working for me. Sorry if I wasn’t clear. Is this yet another bug with tribe commerce?

5. I just updated the plugin to the latest version 4.7.4.1 Hope this solves the paypal not accepting payment issue.

I’ll let you know how it goes.

Thanks.

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Any idea why this is happening?

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Sky,
The ticket in question was published on May 20. So I went ahead and created a new test event today at 4:45AM. I set up an early bird special to stop selling at 5AM today. I set up a regular ticket to start selling at 5AM. You can see the result in my first screenshot that was made a few minutes after 5AM. Now it shows both tickets at the same time.

Setting in Events….General is Use the site-wide zone (screenshot)
These were real purchases, not sandbox transactions.

Now about the stock issue:

As you can see from my first screenshot the stock is wrong. The regular price stock should be 5 at this time.

Other questions/issues:
1. Is it possible to have a validated phone number field to be required when someone is making a purchase? Right now I see there is only a text field available, which is not enough
2. When creating tickets I set a certain SKU (like 1234) but this is not showing up anywhere. Instead another random code is assigned. Does it mean that it only works with woocommerce?
3. Have the same issue with Paypal not accepting a payment when a user has made a purchase before.
4. Our 30 day trial runs out in two days. We want to stay with you guys but all these problems are simply unacceptable. At this time I would like to request extension of the trial period for both Events Calendar Pro and Event Tickets Plus.

Thanks.

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two more

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Hi all!

Thanks for the plugins update! It seemed to have solved the most important problems:
1. I can successfully make a purchase and this fact is communicated to the website
2. I can see paypal orders and attendees on the backend
3. The stock decreases as it should (with simple tickets)
4. The buyer receives emails from both paypal and the website

That’s all great!

However, here is a list of problems I’ve noticed:

1. The stock works fine with simple tickets but not with shared tickets. I’m attaching some screenshots. Basically, I have a shared capacity of 6 – an early bird special and a regular price. When a purchase is made during early bird special, the stock decreases to 5 as it should, but the regular stock remains 6, which is wrong – it should also be 5 at this point. When later I bought a regular priced ticket, the regular stock decreased by 1 (now 5). That shows to me that for some reason the shared tickets do not talk to each other. This is one of the reasons we bought Tickets Plus plugin and our 30 day trial expires in couple of days.

2. Another problem with shared tickets is that when I set up the early bird ticket to stop selling tickets after let’s say 1PM it should stop selling early tickets at 1PM. Instead it doesn’t stop until at least 3-4 hours later. I’m attaching screenshot of our website settings which is basically set to New York Time. The plugin is set to use this time on all tickets.

3. Even with simple tickets, the stock on ‘Attendees’ page didn’t change even though it recorded a new attendee. This is minor problem, though.

Again, we have 3 of your premium plugins and our 30 days trial is running out. We need the solution as fast as possible!!

Now it’s apparent that we are not going to use Aggregator, so who do I speak to about refund for that plugin?

Thanks.

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