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December 20, 2016 at 7:57 am in reply to: Once a ticket is deleted, the attendees list and orders report do not match #1208185Benjamin ThomasParticipant
Hi Geoff,
Thanks for your reply.
The issue I have reported is a simple math calculation issue. The logic simply needs to be recoded to not subtract cancelled tickets from the total number of tickets sold. Surely this can be easily and quickly fixed in the code and given to me as a patch/hotfix? Surely this doesn’t need to take weeks to be resolved.
Please note that I’ve been with this issue for nearly a month now.
Regards,
Ben
December 20, 2016 at 7:22 am in reply to: Once a ticket is deleted, the attendees list and orders report do not match #1208163Benjamin ThomasParticipantHi Geoff,
I was checking up on this thread and read your response again.
When I change the status of any order from Completed to Cancelled in WooCommerce, the “Orders” report in Event Tickets Plus updates correctly, but the “Attendees” report remains at the same number of Total Tickets Sold.
Whilst you are right in spotting this issue, I wanted to clarify that there is an even more serious issue.
Essentially, the Orders report is deducting the number of cancelled tickets from the TOTAL correct number of sold tickets. The correct number of tickets is always in the ‘Attendees’. The Total revenue is also correct in the Orders report. This can be confirmed by adding up the tickets in both the ‘Attendees’ and ‘Orders’ Reports.
Bottomline there are two issues:
1. The Orders report is deducting the number of cancelled tickets from the correct TOTAL number of sold tickets.
2. When cancelling a ticket from WooCommerce, the number of ‘Sold’ tickets remains the sameBoth issues are critical as organisers lose trust in the system.
Kindly let me know when these will be fixed.
Best regards,
Ben
- This reply was modified 7 years, 4 months ago by Benjamin Thomas.
November 29, 2016 at 7:31 am in reply to: Once a ticket is deleted, the attendees list and orders report do not match #1199043Benjamin ThomasParticipantWhen will 4.4 be released?
Benjamin ThomasParticipantAny ETA for it?
Benjamin ThomasParticipantHi Cliff,
As soon as I change the theme to Twenty Sixteen, I no longer experience the issue:
This is the error in Google Console
load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,wp-a11…:4 POST http://shopdev.trackagescheme.com/wp-admin/admin-ajax.php 500 (Internal Server Error)
send @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,wp-a11…:4
ajax @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,wp-a11…:4
n.(anonymous function) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,wp-a11…:4
(anonymous function) @ tickets.js?ver=4.3.3:466
dispatch @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,wp-a11…:3
r.handleAny idea?
Cheers,
Ben
November 24, 2016 at 7:31 am in reply to: Once a ticket is deleted, the attendees list and orders report do not match #1197010Benjamin ThomasParticipantI don’t mean to be persistent – it’s just that I have customers who are complaining about the mismatching info and they are losing trust in the system :/
November 24, 2016 at 7:30 am in reply to: Once a ticket is deleted, the attendees list and orders report do not match #1197009Benjamin ThomasParticipantHi Geoff,
Any word from the developers? If they cannot release a fix quick, maybe there is some manual override that I can make to fix the numbers?
Cheers,
Ben
November 24, 2016 at 1:07 am in reply to: Once a ticket is deleted, the attendees list and orders report do not match #1196909Benjamin ThomasParticipantok thanks Geoff
November 23, 2016 at 10:05 am in reply to: Once a ticket is deleted, the attendees list and orders report do not match #1196632Benjamin ThomasParticipantThanks Geoff – do you have any ETA for the fix?
November 23, 2016 at 5:17 am in reply to: Once a ticket is deleted, the attendees list and orders report do not match #1196428Benjamin ThomasParticipantHey guys this is very urgent so I would greatly appreciate a response ASAP. I’m also based in Europe so the time difference doesn’t help.
November 22, 2016 at 12:50 pm in reply to: Once a ticket is deleted, the attendees list and orders report do not match #1196146Benjamin ThomasParticipantThis also happens whenever a ticket is cancelled…
Benjamin ThomasParticipantHi Nico,
Thanks for your reply.
Do you have a specific ETA in May when this will be released?
Kind regards,
Ben
Benjamin ThomasParticipantAwesome – thanks, George!
Benjamin ThomasParticipantok thanks – is this in the pipeline?
February 22, 2016 at 9:47 am in reply to: Can I check in attendees with a bluetooth QRCode scanner? #1080019Benjamin ThomasParticipantHi Geoff,
Thank you for your reply.
So essentially as long as I am logged in to the backend with admin rights (or at least author rights) and the scanner is connected/paired to my laptop / tablet via Bluetooth, it should work right?
Kind regards,
Ben
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