Cannot edit ticket date and time of tickets

[Benjamin Thomas]

Hi,

After upgrading, I am unable to edit ticket date and time of tickets. When I click on ‘Edit’ in the event ‘Tickets Woocommerce’ section, nothing happens. ‘Edit in Woocommerce’ works but this is not good enough – I am not able to change dates and times here.

I have copied system information as requested.

Please respond asap as this is very urgent. Since upgrading Events Calendar & Event Tickets Plus I’ve had nothing but issues :/

Regards,

Ben

[Cliff]

Hi, Ben. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Benjamin Thomas]

Hi Cliff,

As soon as I change the theme to Twenty Sixteen, I no longer experience the issue:

This is the error in Google Console

load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,wp-a11…:4 POST http://shopdev.trackagescheme.com/wp-admin/admin-ajax.php 500 (Internal Server Error)
send @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,wp-a11…:4
ajax @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,wp-a11…:4
n.(anonymous function) @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,wp-a11…:4
(anonymous function) @ tickets.js?ver=4.3.3:466
dispatch @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,wp-a11…:3
r.handle

Any idea?

Cheers,

Ben

[Cliff]

It looks like your admin-ajax.php file is the issue. That file needs to be used in order for Ajax to work on either the backend/wp-admin or the front-end.

I can refer you to https://codex.wordpress.org/AJAX_in_Plugins#Debugging, but we cannot debug your site for you.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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