[Yolanda]

Hi Victor,

Thanks for looking into this for me! I am looking on the events > settings > tickets page but don’t see either of those options. Could they be somewhere else?

[Yolanda]

Hi there,

I have shared my information.

Here are some of the problems I am having:

This class was capped at 6, but 8 were allowed to buy tickets:

Intro. to Sewing

Here’s the backend, not sure if it will link, but I’ll try:

http://sewdesignstudio.com/cms/wp-admin/post.php?post=1052&action=edit

This upcoming class is capped at 4. The list of attendees shows 3, but the class is showing sold out?

Sewing with knits

Here’s a screenshot:

Will await your reply.

[Yolanda]

HOME URL

Home

SITE URL
http://sewdesignstudio.com/cms
SITE LANGUAGE
English
CHARACTER SET
UTF-8
NAME
sewhouston_admin
EMAIL
[email protected]
INSTALL KEYS
event-tickets-plus = d5e3################################61bc
WORDPRESS VERSION
4.7.5
PHP VERSION
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PHP
max_execution_time = 300
memory_limit = 268435456
upload_max_filesize = 64M
post_max_size = 8M
display_errors = Off
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SERVER
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SAPI
cgi-fcgi
PLUGINS
AddToAny Share Buttons version 1.7.11 by AddToAny(https://www.addtoany.com/)
Advanced Custom Fields version 4.4.11 by Elliot Condon(http://www.elliotcondon.com/)
All In One SEO Pack version 2.3.13.2 by Michael Torbert(https://semperplugins.com/all-in-one-seo-pack-pro-version/)
Contact Form 7 version 4.8 by Takayuki Miyoshi(https://ideasilo.wordpress.com/)
Event Tickets Plus version 4.3.5 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.4.4 by Modern Tribe, Inc.(http://m.tri.be/28)
Google Maps Widget version 3.55 by Web Factory Ltd(http://www.webfactoryltd.com/)
Instagram Feed version 1.4.9 by Smash Balloon(https://smashballoon.com/)
Instagram Slider Widget version 1.4.0 by jetonr(http://jrwebstudio.com/)
iOS Images Fixer version 1.2.3 by Bishoy A.(http://bishoy.me)
Pronamic Google Maps version 2.3.2 by Pronamic(https://www.pronamic.eu/)
Simple Lightbox version 2.6.0 by Archetyped(http://archetyped.com)
The Events Calendar version 4.5.3 by Modern Tribe, Inc.(http://m.tri.be/1x)
UpdraftPlus – Backup/Restore version 1.13.1 by UpdraftPlus.Com, DavidAnderson(https://updraftplus.com)
Upload Max File Size version 1.0 by Ashutosh Kumar
WP eCommerce version 3.12.2 by WP eCommerce(http://wpecommerce.org/)
WP Gallery Custom Links version 1.12 by johnogg(http://www.fourlightsweb.com)
WP Google Maps version 6.4.03 by WP Google Maps(https://www.wpgmaps.com)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
Sew Houston
MULTISITE
–
SETTINGS
recurring_events_are_hidden = hidden
latest_ecp_version = 4.5.3
last-update-message = 4.0.1
earliest_date = 2015-02-07 10:00:00
latest_date = 2017-08-10 16:00:00
stylesheetOption = full
tribeEventsTemplate = default
tribeEnableViews =
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[0] => month
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viewOption = month
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monthEventAmount = 3
dateWithYearFormat = F j, Y
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datepickerFormat = 0
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
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Array
(
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[8] => 4.0.5
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schema-version = 4.5.3
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postsPerPage = 10
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eventsSlug = events
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reverseCurrencyPosition =
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debugEvents =
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earliest_date_markers =
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[0] => 115
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latest_date_markers =
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)
previous_event_tickets_versions =
Array
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[1] => 4.3.5
)
latest_event_tickets_version = 4.4.4
ticket-enabled-post-types =
Array
(
[0] => tribe_events
)
WP TIMEZONE
America/Chicago
WP GMT OFFSET
-5
SERVER TIMEZONE
UTC
WP DATE FORMAT
F j, Y
WP TIME FORMAT
g:i a
WEEK STARTS ON
–
COMMON LIBRARY DIR
/home/sewdesig/public_html/cms/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.5.3

[Yolanda]

Hi Nico,

I saw that the new update was live, and tried it, but am still getting the same error messages, so I just wanted to verify that the fix made it into 4.2.5.

Thanks!

[Yolanda]

Hi,

I was wondering if your dev team was able to come up with a solution, or if you needed any more information from me to fix the issue?

Thanks!

[Yolanda]

Hi Josh,

Thanks for getting back to me! The attendees didn’t show up on the list of attendees in the admin panel and there was no email notification that they were going to the event. That does happen when people hold orders in their cart, but these people registered several weeks before the event.

Any other thoughts you have would be welcome, thanks!

[Yolanda]

That seems to have fixed it for me, thanks so much for the quick response!

[Yolanda]

Hi Brian,

I am getting this same error (This transaction cannot be processed. The amount to be charged is zero.) with my wpec event ticket purchases, even though my wpec store sales seem to go through fine. I also tried downgrading but it didn’t fix the problem.

If an event is free paypal works fine. I also tried switching to the twentyfifteen theme and deactivating plugins but that didn’t seem to help.

Thanks for looking into this, hoping there is a patch soon!

[Yolanda]

Hi Josh,

Thanks for the reply! It’s not the Incomplete Sale that’s the problem, or anything with the shopping cart, it’s that the ticketing plugin reserves a seat when there’s an Incomplete Sale. Are you saying there isn’t any way for the plugin to distinguish if a sale has gone through or not? It seems like seats shouldn’t be reserved unless the payment is complete.

Any assistance you could provide would be appreciated!

[Author]

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