[robhadfield]

Thanks for the reply Andras, I’m liaising between devs/client/admin/consultants so it’s taking a while 🙂

When uninstalling, data will be left in the database.

ooh, that’s a bummer! It’s unusual for a plugin (especially a paid plugin) to not have a full uninstall option isn’t it? As a last resort I was thinking I might reinstall to clear everything.

OK…
So users who signed up have the role as customer so I can bulk delete them, that’s good!

And then I could delete all events and start again. At least that way I maintain the store settings and payments etc.

Is there any other meta that I’ll need to remove?

Thanks for your help on this.
Rob

[robhadfield]

Thanks Andras

I can certainly look into those queries, it’s a shame that it will take a developer to remove them rather it being an admin job.

is there a way to remove the plugin and all data? is that an option when uninstalling? or will it leave attendees as users behind?

Cheers
Rob

[robhadfield]

Thanks for the response @András

It’s not quite as simple as that unfortunately. We cannot store data longer than required by the business to fulfil the user’s contract with us. EG: if the user attends an event with us, once that event is over we no longer have the right to store their info. 12 months is a guide as this allows queries regarding potential refunds etc.

Also – because our terms of service and storage have change along with GDPR, anyone who signed up prior has not given explicit permission to store their details and/or store contact info.

We have a GDPR-licenced consultant assisting us and it’s definitely something we need to be able to do. We can store user info for 12 months after the event date but have to remove after that – not automatically necessarily, it can be an admin / database task for us to complete.

Any help would be appreciated.

Cheers
Rob

[robhadfield]

Helllooooo…. guys. I’d really like a response to this please.

The slogan “We’ve got your back so you never feel lost or alone.” is lost on me 🙁

Cheers
Rob

[robhadfield]

Hi guys – this is getting quite urgent now as it’s a legal requirement here in the UK.

Please advise how I can achieve this.

Thanks
Rob

[robhadfield]

Thanks Jennifer 🙂

[robhadfield]

Hi Jennifer, that’s a shame. I see looking through the tickets that it’s something that has been requested quite a few times over the years so I guess it isn’t coming? I use TEC on a few sites but will have to drop it for this one – that makes me sad 🙁

[robhadfield]

Using the Ticket ID can I see what Event has this ticket attached?

[robhadfield]

Hi Hunter, thanks for that. The issue I have is that all those functions etc require me to have the Event ID and I don’t have this.

As an example:
The Event Post ID I want to get is 3359
The Woo OrderID I have is 4840

So I select the Woo order details…
SELECT * FROM wp_woocommerce_order_items WHERE order_id = 4840
This returns order_item_id = 359 which is the Ticket ID

Using the ticket ID I can query for the ticket meta
SELECT * FROM wp_woocommerce_order_itemmeta WHERE order_item_id = 359
This returns the meta including a _product_id which is 3470

I was hoping to see the Event ID in this result but it isn’t there… where is it? I’ve searched the whole of the tables wp_woocommerce_order_items && wp_woocommerce_order_itemmeta for ‘3359’ but I can’t see it…

Hoping this is clear enough, it’s starting to fry my brain!

Cheers 🙂
Rob

• This reply was modified 9 years, 1 month ago by robhadfield.

[robhadfield]

Thanks – I see that I have until the end of the year to make the transition to the new plugin too – https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

Hopefully it will go smoothly! 🙂

[robhadfield]

OK.. so I’ve renewed my licences but obviously can’t renew the WooCommerce one. Will this licence running out affect the WooCommerce plugin working?

[robhadfield]

Hey Josh – that’s a shame. I guess I was looking for a cat=”-10″ or something.

As you say, I’ve reorganised the events to be in two main categories so it makes them easier to separate.

That will do me for now, cheers for the reply.

Rob

[robhadfield]

Yes Nicolas that’s what I was hoping for too.

I had a requirement for a single event to have multiple (and multi-day) occurrences. So one event but running 1st-3rd March, 7th-10th April and 9th June. Very tricky currently – a recurrence by date-range would be really helpful.

I haven’t used any of the check-in type features so maybe it would impact these.

Cheers all
Rob

[robhadfield]

Good stuff – looking forward to the update.

[robhadfield]

UPDATE: The taxonomy isn’t being passed to the URL (only in the return url)

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