[Paul Pruneau]

Jamie,

It won’t let me add a card with the same account #.
Please advise on how to proceed.

PP

Paul Pruneau
Teamworks Communications, Inc.
775 East Blithedale Avenue
No | 361
Mill Valley, CA 94941
Office 415.789.5830

The original content of this email, including any attachments, remain the property of Teamworks Communications, Inc. It should only be viewed by the people it is directly addressed to. Use, reproduction, duplication or distribution of this email and any attachments is prohibited by law without written permission and consent from Teamworks Communications, Inc. If you have received this email in error, please delete it as soon as possible.

[Paul Pruneau]

Thanks Jamie for the reply.
Unfortunately, you are not understanding the issue.

I want to continue to use the VISA card number on record.
BUT, Need to update my Credit Card info with new expiration date and security code.

I cannot do this in your system and I CANNOT delete the card to add it again with correct info.

Please advise on how to resolve.

PP

[Paul Pruneau]

ECP support.
Need to update my Credit Card info with new expiration date and security code.
Please provide assistance on how to resolve ASAP.

PP

[Paul Pruneau]

TX Geoff for the reply.

We are long time users of ECP and got the calendar back.
We have not tweaked ECP out yet on this sandbox site.
Hope to get to that soon.

We will reach out if we have issues.
TX again for the reply.

PP

Paul Pruneau
Teamworks Communications, Inc.
775 East Blithedale Avenue
No | 361
Mill Valley, CA 94941
Office 415.789.5830

The original content of this email, including any attachments, remain the property of Teamworks Communications, Inc. It should only be viewed by the people it is directly addressed to. Use, reproduction, duplication or distribution of this email and any attachments is prohibited by law without written permission and consent from Teamworks Communications, Inc. If you have received this email in error, please delete it as soon as possible.

[Paul Pruneau]

This reply is private.

[Paul Pruneau]

Hi Barry.

A few things.
This is an ECP post/event that has a featured image that was NOT imported from Facebook.
http://unionsquarelive.org/events/

And I just published a PRIVATE “test” post with a featured image.
The featured image appears in the post.

Where to from here?

PP

Paul Pruneau
Teamworks Communications, Inc.
775 East Blithedale Avenue
No | 361
Mill Valley, CA 94941
Office 415.789.5830

The original content of this email, including any attachments, remain the property of Teamworks Communications, Inc. It should only be viewed by the people it is directly addressed to. Use, reproduction, duplication or distribution of this email and any attachments is prohibited by law without written permission and consent from Teamworks Communications, Inc. If you have received this email in error, please delete it as soon as possible.

[Paul Pruneau]

Barry,

Confirmed FB app with ID and secret key.
This is where I’m at. (screen shot attached)

Where are my featured FB images?

PP

[Paul Pruneau]

Hi Barry,

TX for the update.
Unfortunately, I see confusion ahead.
If I have 2 Event Aggregator licenses with MT, you will send me a marketing automation renewal at the end of the year or on expiration date. Then I will automatically renew both licenses?
Not good.

I would prefer to have one license that I can log into my documentation and have on auto renew.
Which one will it be?
Need MT help with this.
Server side and billing issue to sort out.

SECOND ISSUE.

We have Event Aggregator installed and configured on this domain:

Home

Looks like the plug in is:
A: pulling old event data from FB
B. displaying legacy events in ECP

The issue with these events is there is NO FEATURED IMAGE?
Look here: http://unionsquarelive.org/events/?action=tribe_photo&tribe_paged=1&tribe_event_display=past

What gives?
How do we get those back and displaying to our CSS rules.

Looking forward to hearing from you soon.

PP

[Paul Pruneau]

TX Barry for the reply.
See comments in stream below.
‘
> On Mar 14, 2017, at 4:25 PM, The Events Calendar wrote:
>
> Barry wrote:
>
> Hi Paul 🙂
>
> I am a long time user of ECP and FBEvents.
> I received notice via email that I need to purchase EVENT AGGREGRATOR.
>
> Not quite: for a number of users who had active licenses for plugins such as Facebook Importer we automatically granted licenses for our Event Aggregator service.
>
> Looking at your account I believe this also happened in your case and so you didn’t actually need to make that purchase: my apologies for the confusion on that count — I assume you’ll want a refund for the purchase and of course we’d be more than happy to facilitate that (if you could just confirm, I’ll set that particular wheel in motion).

Event Aggregrator is now installed. See attached.
I would appreciate a refund for the ECPFB plug in purchase renewal.
Please notify me that my account has been credited via email.

>
> This plug in just “enables” us to pull event content from FB into ECP?
>
> Yes! Once you’ve connected to Facebook through Event Aggregator, you can import content from Facebook.
>
> It’s important to understand, though, that Event Aggregator is not your traditional plugin. Rather it’s a remote service. The code needed to interact with this service is included within The Events Calendar – so no need for a separate plugin – and you activate it by adding your license key.

Roger that.
So I should remove/trash The Events Calendar: Facebook Events, right?

Looking forward to hearing back from you soon.

PP

>
> Then why do we need FBEvents?
>
> As soon as you’re setup with Event Aggregator, you do not need this plugin any more. It should, essentially, be considered a legacy product.
>
> Does that clarify things?
>
> Post Link: https://theeventscalendar.com/support/forums/topic/event-aggregrator/#post-1254132
>
> ———–
>
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>
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>
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Paul Pruneau
Teamworks Communications, Inc.
775 East Blithedale Avenue
No | 361
Mill Valley, CA 94941
Office 415.789.5830

The original content of this email, including any attachments, remain the property of Teamworks Communications, Inc. It should only be viewed by the people it is directly addressed to. Use, reproduction, duplication or distribution of this email and any attachments is prohibited by law without written permission and consent from Teamworks Communications, Inc. If you have received this email in error, please delete it as soon as possible.

[Paul Pruneau]

This reply is private.

[Paul Pruneau]

This reply is private.

[Paul Pruneau]

This reply is private.

[Paul Pruneau]

Yo Brian,

WP Content File and MySQL Database file in Dropbox Folder.
Folder Name:UnionSquareLive_WPContent_MySQL_DataBase

Please confirm receipt.

Also, what are the next steps here?
EC + ECP still not working.
Please advise on how to proceed.

Looking forward to hearing from you.

PP

[Paul Pruneau]

This reply is private.

[Paul Pruneau]

This reply is private.

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