How do I update my account credit card info at EC?

[Paul Pruneau]

EC support.

We’ve bee long time subscribers to ECP and have a site or 2 in your gallery section.

I need to update my Credit Card info with a new expiration date and CVV #.
I can’t edit the account on this site AND I can’t delete the card to update it.
All kinda lame.

Please advise on how to resolve this.
Assistance appreciated.
I look forward to hearing from you soon.

PP

[Paul Pruneau]

ECP support.
Need to update my Credit Card info with new expiration date and security code.
Please provide assistance on how to resolve ASAP.

PP

[Jaime Marchwinski]

Hi Paul,

Thanks so much for reaching out!

You can add/delete payment methods on your Payment Methods page.  From there, you can go to your Subscriptions page and assign a payment method to your subscriptions.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Paul Pruneau]

Thanks Jamie for the reply.
Unfortunately, you are not understanding the issue.

I want to continue to use the VISA card number on record.
BUT, Need to update my Credit Card info with new expiration date and security code.

I cannot do this in your system and I CANNOT delete the card to add it again with correct info.

Please advise on how to resolve.

PP

[Jaime Marchwinski]

Hi Paul,

Can you add your credit card with the updated information as a new payment method and then switch your subscription to that payment method?

Let me know if this helps!

 

Thanks,

Jaime

[Paul Pruneau]

Jamie,

It won’t let me add a card with the same account #.
Please advise on how to proceed.

PP

Paul Pruneau
Teamworks Communications, Inc.
775 East Blithedale Avenue
No | 361
Mill Valley, CA 94941
Office 415.789.5830

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[Jaime Marchwinski]

Hi Paul,

Would you mind sending an email to [email protected] so that they can further assist you with this issue over there?

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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