[Nico]

Hey @oniregoc,

Thanks for reaching out to us. Stocked to hear you are having a great experience with our support team 🙂

Hopefully you can customize the tickets template to include the product icon or whatever visual distinction you need. I’ll outline the process, but be sure to check our Themer’s guide for further details. Here we go:

– Create the following folder structure: tribe/wootickets/ inside your theme folder: wp-content/themes/your_theme/.
– Drop a copy of the ‘tickets.php’ file located at: wp-content/plugins/wootickets/src/views/wootickets/ in the folder you just created.
– Once you have the view file in place: wp-content/themes/your_theme/tribe/wootickets/tickets.php, you can edit it and add what you need there.

Please let me know if you can manage to do this by yourself from here or still need a hand,
Best,
Nico

[Nico]

Hey Raylene,

Thanks for following and sorry for the delayed reply!

I don’t see those options. I see:
Author / Event / Categories / Tags / Comments / Recurring / Start Date / End Date

Sorry for the misunderstanding here, but the options you mention are the ones shown in the ‘Events List’ screen in the backed, and I was referring to the ‘Edit Event’ screen. My bad here. Please let me know if you can find the option now.

Regarding the plugins, both must be active! This is correct and I don’t think it can affect the ‘Excerpt’ panel.

Cheers,
Nico

[Nico]

Hi Lisa,

Thanks for following up on this, I think you have a valid point there! I’ll add a ticket for this in our product backlog. If you want to, I can craft a code snippet to hide this in the meantime, please let me now if that would help.

Regarding the trailing slash, you settings are correct. In fact if you add the trailing slash there it will result in a validation error.

Please let me know about the snippet,
Best,
Nico

[Nico]

That’s great Chris, just let me know. Having a test site is for sure a good practice you’ll love!

Cheers,
Nico

[Nico]

Hey Robert,

Thanks for following up. Next release is scheduled for the end of next month, but this is not firm and is subject to change!

I’m not familiar with how this is gonna be added back, but I guess it should be compatible. I’ve added a note to point this out, thanks for bringing it up!

Best,
Nico

[Nico]

Hey B,

Thanks for following up on this!

Just wanted to give you a quick heads up on this: I’ve run short of time today but I’ll try to recreate this on my end tomorrow and hopefully I can find some answers to your inquires.

Best,
Nico

[Nico]

Hi Gwyneth,

Thanks for following up on this and confirming everything is in place. This one is a bit tricky as I cannot reproduce it locally 🙁

Can you ask the dev to add this snippet to the theme functions.php file -located at wp-content/themes/you_theme/- ?


add_action ( 'tribe_get_custom_fields' , 'get_html_custom_fields' );

function get_html_custom_fields ( ) {
$postId = Tribe__Events__Main::postIdHelper( );
$data = array();
$customFields = tribe_get_option( 'custom-fields', false );
if ( is_array( $customFields ) ) {
foreach ( $customFields as $field ) {
$meta = get_post_meta( $postId, $field['name'], true );
if ( $meta ) {
$data[ esc_html( $field['label'] ) ] = $meta;
}
}
}
return $data;
}


Also what type of field is the ‘Registration’ additional field?

Thanks for your patience in this. I hope we can make this right soon,
Best,
Nico

[Nico]

Hi Josiah,

Thanks for reaching out, and glad to help you out once again 🙂

From what I see in the code, this should work regardless the amount of events that you have in your site. Are you seeing more events in the list than in the map? Note that if two events are taking place on the same venue, the marks will overlap each other!

Also, is there a HOOK that I can add some instructions above the map view, but only display on the main view and not on the individual events.

Regarding this other question, you can hook to tribe_events_before_template and check if you are in Map view and echo the message. Just like this:


add_action ( 'tribe_events_before_template', 'map_view_instructions');

function map_view_instructions ( ) {
if ( tribe_is_map() ) {
echo 'Some instructions';
}
}


Please let me know if that works for you,
Best,
Nico

[Nico]

Hi @cacpro,

Thanks for reaching out to us, and sorry to hear about this issue you are experiencing 🙁

Searching our forums for some similar report I’ve found this recent thread on the same subject. Apparently this is related to the recurrence creation script failing to perform big batches of events.

Do you think this might be your case too?

Please let me know and I’ll try to work this out with you,
Best,
Nico

PS: this thread could also relate to your issue.

[Nico]

Hi Thomas,

Thanks for reaching out to us! Interesting questions here, let’s jump into answering them…

Regarding the first question about embedding the event submission form to better customize it: it’s not possible with pretty permalinks enabled. But, shortcodes are just used to insert it in a page that acts as a place holder, it doesn’t provide any advantages relative to customizing the form or other elements. I would rather suggest creating template overrides to edit the views you need to. Our Themer’s guide will give you an overview of the process of customizing the plugin views.

On the login page inquire, I think Brian did a great job here: https://theeventscalendar.com/support/forums/topic/custom-login-page/#dl_post-955020 describing what can and cannot be done with it.

Please check on those links and let me know,
Best,
Nico

[Nico]

James,

Glad to hear 🙂 Props to Mad Dog for providing the code on this one!

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best of luck with your projects,
Nico

[Nico]

This reply is private.

[Nico]

Hi Adam,

Thanks for following up and also for taking the time to send as such a thoughtful feedback. I appreciate that!

We are actively working on this and I can confirm this has been added to the Maintenance Release scope. That means it’s coming up as soon as possible -hopefully before the end of the month. Sending you a patch for the file might not be the best solution as there other bugs with custom recurrence that needs a tweak, and it’s possible you get other errors with the patch in place.

We are aware this is an important feature to our customers, that’s why this is also top priority for us. I understand the frustration of looking forward to a feature just to find out it stills needs adjustments after the release 🙁 I sincerely hope we can see this fixed really soon.

Best,
Nico

[Nico]

Hi Cristina,

Thanks for following up!

This same issue was reported by other users and a bit of testing on our side confirmed this a bug indeed. We’ve already logged it to be addressed in the upcoming maintenance release. There’s still no date defined for this but hopefully we can see this out before the end of the month.

Downgrading as you say sounds like a good idea at this point. Doing so won’t affect the events as they are stored in the database (doing a backup of the database is always a good idea anyway) and not related with the plugin files. This article: Downgrading a plugin to a past version covers the process, it’s quite simple but if you encounter any issues during the downgrade please let me know. After the downgrade is complete, be sure to re-save permalinks!

Sorry again for the inconvenience this might be causing to you, hope we can see this fixed very soon,
Best,
Nico

[Nico]

Hey Tracey and Donald,

Thanks for following up on this, and sorry for the inconvenience this might be causing 🙁

Further testing confirmed that what you report is a bug in the new release of the plugin and it’s only affecting the ‘Month view’. I’ve logged this in our product backlog and a fix for this will be included in the upcoming version of the product. Unfortunately there’s still no date set for said release yet, but hopefully we can see it out by the end of the month or earlier.

Do you think you can hold on a bit on this? The other option is to downgrade the products to the previous release where this was worked as you point out.

Thanks again for reporting this and hope to see this fixed very soon,
Best,
Nico

[Author]

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