[Brian]

Happy to report that the issue has been resolved. Hoping to help anyone else that might face this same issue, here is what we found out… we worked with the website host (WP Engine) and discovered that Object Caching feature was caching database scripts, and so it must have held onto an older version of your script that adds the attendee information to the DB. They turned off the object caching and then it worked fine. Thanks.

[Brian]

Hi Jaime,

We have tried switching to the twenty-seventeen theme, but same issue. See the attached file showing that the attendee details are still missing. Any suggestions on what might be causing the attendee details to not be updated to the database? We have been debugging and can see that the attendee details are being carried along during the ticket ordering process, but does not end up being saved in the DB.

Thanks.

[Brian]

Thanks Jaime, we tried cloning an event using Duplicate Post plugin. It doesn’t copy the tickets information over. We have many tickets per event, so this isn’t the ideal way for us. Do you have a different way to copy an event that will also copy the tickets info? I will submit a feature request as well for ‘Deleted Attendee’ count reset.

[Brian]

Hi Jaime,

Thanks for the prompt reply. Yes, that is what we are doing but it doesn’t reset the ‘Deleted Attendees’ count to 0. See the screenshot attached.

Thanks.

[Brian]

Hi Patricia,

We figured out the issue.There was a version of tickets.php in our child theme for sorting ticket display which you have now provided as a base feature.

Thanks for your prompt assistance. Appreciated it.

[Brian]

Hi Patricia,

Yes, we have the latest versions of everything and are still having this issue. Please see the attached.

[Brian]

We see a similar issue using Event Tickets Plus where our unlimited ticket shows to the user as ‘-1 available’. We just upgraded to the latest version. I created a new ticket as unlimited but it shows as -1. See the screenshot attached.

[Brian]

We see a similar issue using Event Tickets Plus where our unlimited ticket shows to the user as ‘-1 available’. We just upgraded to the latest version. See the screenshot attached.

[Brian]

Hi Cliff, thanks for the suggestions. We will pursue further ourselves. You may close this thread.

[Brian]

Hi again Cliff,

We are really hoping not to have to go through the process of setting up split payments in Paypal, since we are not splitting payments, and Paypal approval process takes time and no guarantee they will approve from what we are reading. Also, we need Event Ticket Plus functionality for gathering additional attendee information.

We are looking for a coding way to take a WooCommerce product/ticket and find the event that includes that product/ticket and pick up the event custom meta field that would contain the paypal account email for that event. In our scenario, each event will have their own products/tickets (not shared with any other event). We have already created an event custom meta field, but just need some direction on the code needed to tie the product back to the event and pick up the meta.

For example, a code snippet in functions.php that grabs the event based on the product(s) contained in the order, and then can get the event custom meta field that would contain the paypal account email to replace woocommerce $paypal_args[‘business’] email with that event custom meta field. Please suggest how we can accomplish this.

[Brian]

Hi Cliff,

Thanks for the quick reply, this makes me very hopeful that you will be able to come up with a solution!

Our scenario is that only one person is creating all the events, but each event needs to be able to specify one PayPal account for that event. There are no split payments needed. While we can add a custom meta field to the event to enter the PayPal Account Email, additional code is needed to pick up and use that meta field as the PayPal account email for all orders for that particular event.

Thanks for the code snippet, so for our scenario, rather than user meta, we need event meta to carry the Paypal account email, and process as standard Paypal transaction, without any split payments.

Hope this clarifies, please let me know if you would like any additional information.

[Author]

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