[Josh]

Hello gohwebmaster,

Thanks for following up with us!

There are a couple of options that could potentially work.

1. <span style=”line-height: 13px;”>You could customize the list view query to pull all posts that fell within the timeframe that you required. You could use pre_get_posts and then use a meta query to pull events that fell within specific start and end dates.</span>
2. You could export multiple feeds by visiting the month view and exporting them a month at a time.
3. You could calculate the number of events that fall within your desired timeframe and then modify the number of events setting to show just that number of events for the list view.

Let me know if any of these solutions work to get the information you need.

Thanks!

[Josh]

<p>Hello jstack,</p><p>Thanks for following up with us!</p><p>Would it be possible to bypass the Google Calendar and import directly into the app to see if the 4 hour issue persists?</p><p>Thanks!</p>

[Josh]

Hello jonschr,

Thanks for following up with us and providing that screenshot!

I tried with the same settings and still wasn’t able to recreate.

It’s possible the Post Type Order plugin could have caused an issue. The best thing to do may be to delete this event and recreate it to see if the problem persists.

Let me know if this helps.

Thanks!

[Josh]

Hello om4,

Thanks for providing the information!

I logged in and created about 10 different recurring events. I tried random settings as well creating an event that was identical to an event that I noticed experienced the duplication issue before. You can review these test events on the staging server. A final option that may help will be to take a screencast showing the steps you’re taking when creating an event, all the way from logging into your dashboard to noticing the duplication. This may help us see something different in the process that may shed some light on the issue.

Beyond that, we are still brought back to our Testing for Conflicts procedures. Again, I understand the hesitation but it still has every potential to be a plugin or theme conflict.

I apologize for the inconvenience but hopefully we can get this worked out for you.

Thanks!

 

[Josh]

Hello henricocounty,

Thanks for following up with us!

You can add the code above to your theme’s functions.php file and that should work to change the breakpoint. Let me know if that works for your site.

Thanks!

[Josh]

Hey Everyone,

Thank you for your patience as we continue to investigate this issue.

We have again been unable to replicate the issue on our end. However, after a team discussion over this issue yesterday, we have come up with a few theories that we’ll need your help in testing.

1. <span style=”line-height: 13px;”>Would it be possible for any of you to provide a database dump that contains the duplicated event data?</span>
2. If you are unable to provide a database dump, would you be able to temporarily add this snippet to your theme’s functions.php so we can see the full query detail for these duplicated events?
3. For potentially finding a consistent variable between users having these issues, are you using a Facebook page you manage or a third-party Facebook page for auto importing your events?

We look forward to hearing back from anyone who is able to assist. Again, we apologize for the inconvenience this issue has caused but be assured we are working to find a solution.

Thanks!

[Josh]

Hello om4,

If you don’t mind, could you provide us with the login credentials for your staging area via a private reply here? We can then take a look and see the problem firsthand.

Thanks!

[Josh]

Hello mauitime,

Thanks for reaching out to us!

I attempted to reproduce the issue on my local installation following the steps you’ve provided but was unable to do so. Just to verify, have you tried following the Testing for Conflicts procedures to see if there is a potential conflict causing the filter issue (which I believe is the root of the pagination issue)?

Once that has been tested and the issue persists, I would be happy to take a look at the site to see if there is a configuration in settings difference that I can replicate on my install in attempting to replicate the issue.

Thanks!

[Josh]

Hello gohwebmaster,

Thanks for reaching out to us!

It sounds like you’ve gotten this issue sorted out? Let me know if you have any further questions.

Thanks!

[Josh]

Hello jstack,

Thanks for reaching out to us!

First off, I just want to clarify the flow of the events to make sure I’m understanding the issue correctly. Let me know if any of the following is incorrect:

1. <span style=”line-height: 13px;”>You’ve exported the events using the iCal export on your site (https://cloudup.com/cs7gHRd8cux)</span>
2. You’ve imported the import from (1) into your Google Calendar
3. You then export from your Google Calendar and import this feed into your mobile app

That’s when the 4 hour difference shows up for your events?

Thanks!

[Josh]

Hello jonschr,

Thanks for following up with us and sending the XML file!

I just tried importing the XML file and ran into issues with the Recurring events not importing properly. This is something I’ll need to investigate further on our side.

In the meantime, could you send me a screenshot of the settings for this section on your recurring event with the display issue?

Thanks!

[Josh]

Hello jjstavern,

Thanks for following up!

You’re right, looks like I copied the wrong meta key in the initial response. I’ve updated that response with the correct key.

I’ll go ahead and close this ticket. If you have any further questions please don’t hesitate to open a new one.

Thanks!

[Josh]

Hello Christian Kramer,

No problem! Happy to be able to help.

I’ll go ahead and close this ticket. If you have any further questions please don’t hesitate to open a new one.

Thanks!

[Josh]

Hello breaktheseal,

Thanks for following up with us!

I’m glad you were able to find a solution! I’ll go ahead and close this ticket. If you have any further questions please don’t hesitate to open a new one.

Thanks!

[Josh]

Hello jjstavern,

Thanks for contacting us!

The original Facebook event ID is stored as a custom meta field for each event when it is created. You can access the field using get_post_meta and using the _FacebookID key.

Let me know if there is anything else I can do to help.

Thanks!

[Author]

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