[jeroenbackx]

The payment gateway isn’t something we got from WooCommerce, but from AJdG Solutions. The use of iDeal is pretty common in the Netherlands, so no other payment method is provided.

Sadly enough, the programmer of my theme didn’t have a chance yet to look over your input. But I hope he can find something soon enough.

Since the 3.9.1 Tickets update we didn’t have any problems yet though. But only 5 tickets were sold, so it’s not enough to make the statement that the problem fixed itself.

[jeroenbackx]

Hello Barry,

It’s true that we didn’t run the trouble shoot yet. The problem with that is, that I can’t recreate the error myself, so even if I reverted to the basics of the theme and plugin. I wouldn’t know where to look for the problem.

But could it be caused my how I changed the templates? Or because it’s a multisite?

What I did find out that, is when I run the ‘failed’ Woocommerce Order though the manuall proces. Just run the order again through the ‘waiting for money, being processed and completed’ (or something like that, my woocommerce is in Dutch) the ticket will be send correctly.

And the only update we had lately, during the time stuff ‘went wrong’, was from Omnicard, to be able to pay with iDeal.

[jeroenbackx]

Hello Barry,

Yes they are all marked as complete, it also lowered the stock and everything.
Also I just comfirmed with my client that those people don’t get their ticket in the email either.

[jeroenbackx]

It appears the problems started on the 25th of January. Only 3 from the 8 tickets sold ended up on the attendees list..

[jeroenbackx]

Well, I checked out all the tickets that didn’t work. It was change that it appeared so random. But then I compared that with all the tickets that did work. And there was there it was:

All that tickets that failed, were set on “afgerond”, I think it’s completed in english, manually, from within the order. All the other ones were done with the bulk edit.

[jeroenbackx]

Thanks for that url .. seems there are other attendees missing for other events. Any way to add them to the sold tickets list manually, for the time being?

To be honest, not sure how I could test for conflicts on this, because I’m still not able to recreate the problem myself yet. I’ll focus on that first I guess.

Quick pre-testing question? Could the problem be somewhere in the htaccess, because we make it manually?

[jeroenbackx]

Hello again,

Seems like the problem wasn’t a one-time-thing. True, it didn’t have anything to do with the name changing. But a sold ticket isn’t showing in the attendees list;
– it does show up as sold (and completed) in woocommerce
– it did lower the stock
– the attendees page does show 3 tickets are sold
– but it only shows 2 attendees in the list instead of 3.
– the report only shows 2 sales.

It’s been bought via iDeal, but I don’t think that could be the problem. Right now my client is keeping an excel list manually of all the sold tickets just in case, but it’s now how it’s suppose to work…

Any help?

[jeroenbackx]

I’ll be sure to add it to the “suggest a feature” page then (your link didn’t work though). And for now I’ll just modify the e-mail template manually.

From the video “III. The purchase experience & processing an order” around 6:40, there is something mentioned about the header image, that got me thinking there might be a default option for it. About the image being carried over to all tickets, or does he mean for all the tickets in the single event?

[jeroenbackx]

Hello Brian,
The licence tab showed up once i activated the plugins on the main subsite.
I managed to input my licence key this way: issue resolved.

Thanks

[jeroenbackx]

Hello Brian,

Thank you for your reply.
I went through the exact same steps the way you described, but there is no added menu item in the Network Admin.

Please see the screenshot added below for a demonstration (Dutch WordPress):
http://www.rubenklein.nl/downloads/no-activation-tab.png

Please let me know if you require any additional information.

Best Regards

[jeroenbackx]

Hello Brian,

Thank you for the provided conditionals, I managed to get it all working as intended.

Besides the provided conditionals i used the following statement to check whether TEC is activated:

if( class_exists(‘TribeEvents’) ) {
$tribe = TribeEvents::instance();
} else {
$tribe = ”;
}

Using the stored instance i was able to make use of statments such as:

if( !empty($tribe) ) {
$tribe_is_tax = is_tax( $tribe->get_event_taxonomy() );
$tribe_tax_cat = get_queried_object();
}
echo __(‘Category’,’my_namespace’) . ‘: ‘ . $tribe_tax_cat->name;

if ( !empty($tribe) ) {
$views = tribe_events_get_views();

if ( count( $views ) > 1 ) {
foreach ( $views as $view ) {
if ( tribe_is_view( $view[‘displaying’] ) ) {
$tribe_in_view = $view[‘displaying’];
}
}
}

if ( $tribe_in_view == ‘upcoming’ ) {
$title = __(‘Upcoming Events’,’my_namespace’);
} elseif ( $tribe_in_view == ‘photo’ ) {
$title = __(‘Upcoming Events’,’my_namespace’);
} elseif ( $tribe_in_view == ‘month’ ) {
$title = __(‘Monthly Events’,’my_namespace’);
$caption = get_the_date(‘F Y’);
}
}
echo $title;
echo $caption;

if( is_single() ) {
$page_title = get_the_title();

if($post->post_type == ‘tribe_event’ ){
$page_title = __(‘Location’,’my_namespace’) . ‘: ‘ . $page_title ;
$page_caption = ”;
}else if($post->post_type == ‘tribe_venue’ ){
$page_title = __(‘Location’,’my_namespace’) . ‘: ‘ . $page_title ;
$page_caption = ”;
}else if($post->post_type == ‘tribe_organizer’ ){
$page_title = __(‘Organizer’,’my_namespace’) . ‘: ‘ . $page_title ;
$page_caption = ”;
}
}
echo $page_title;
echo $page_caption;

Let’s hope that some of this code proves to be helpful for other TEC users.

Regards,
Ruben

[jeroenbackx]

Thanks for the quick reply!

I realized (too late) it was a vamtam thing too and wasn’t a question for this support forum. But I’ll be sure to look in the template files again.

Thanks for the code, I realize that it’s set on 0 because it’s possible to have other tickets in there, would be weird to have all of them on 1. But seeing as that will never happen…

About the order of the events, I’ll see if I can find a pattern in why it happens, I’ll let you know if I do.

[Author]

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