[Dylan]

Hi Jennifer,

I have set stock for this tickets only (40 tickets, all sold). The begin and end sales times are July 1, 2018 to August 3, 2018.

I have attached a screenshot for you to see my settings.

[Dylan]

Hi Jennifer,

Here is a sold out event with the ticket form not displaying. https://www.floydcountrystore.com/event/friday-night-jamboree-2018-08-03

I’ve attached a screenshot of the backend ticket info.

I also tested this issue on my staging site. I switched to the twentyseventeen theme and deactivated all plugins except TEC, Event Tickets, Event Tickets Plus, and WooCommerce. The same thing happens there. I can upload screenshots from that test if you need them.

I’ve checked the box to automatically share my system info with you. Please let me know if I should also copy it here.

Thanks.

[Dylan]

Hi Andras, my sale price updated correctly this time! All appears to be working well. Huge thanks to you and everyone who worked to fix the issue.

[Dylan]

Hi András,

I’ve set up a test on my live site this time (rather than staging), and used the exact settings I would use for a real event. I set the ticket to go off sale in two days, to rule out the short time period I’ve used in my other tests (the next day). I’ll report back in a couple days to let you know how it goes!

[Dylan]

Hi Victor, thanks for the update! I ran a test overnight, and the problem is still happening. When the ticket went off sale at midnight last night, the ticket price in the event ticket settings changed from the actual price to the sale price.

This is the sequence of events:

1. On 5/30 I set up a ticket with a price of $15 (this amount was entered in the “Price” field in the event ticket settings, and in WooCommerce “Regular Price” field.)
2. In WooCommerce, I set a sale price of $12 to go off sale on 5/31.
3. Prior to 5/31, the ticket price displayed as $12 on the front end, plus $15 with a strikethrough in the ticket box.
4. On 5/31, the front end price is still displaying as $12. The $15 with strikethrough is gone, and the ticket price in the event ticket “Price” field has changed to $12.
5. WooCommerce is still showing $15 as the regular price and $12 as the sale price.

I have attached some screenshots I took this morning 5/31 after the sale has ended. The price should be $15, but it is still $12 on the front and backend.

Thanks. Apologies for all the trouble!

[Dylan]

Great, thank you!

[Dylan]

Hi Andras, I’ve already done the tests you’re suggesting and have the same problem on the test site. I have TwentySeventeen as the active theme, and The Events Calendar, Event Tickets, Event Tickets Plus, and WooCommerce active. I set up an event with a sale date, then come back and check it after the date has passed. The price on the archive and single event remains at the sale price after the sale has passed. I posted some screenshots from my tests site in one of my earlier posts.

I can give you the login to my staging site if you need it.

Thanks.

• This reply was modified 6 years ago by Dylan.

[Dylan]

Hi Andras, any updates on this issue? I’m still having to manually update the price every time a ticket goes off sale.

One thing to note is that the ticket price in the ticket purchase box is correct pre- and post-sale, but the price on the calendar (top of single post and archive) is remaining at the sale price. So the problem seems to be with the Event Calendar plugin, rather than the Event Ticket or WooCommerce plugins. Or maybe there is a miscommunication between the plugins.

Thanks.

[Dylan]

Hi Andras,

Yes, I see the grayed out sale price. Here is a screenshot of one of our events that is currently on sale:

View post on imgur.com

I have done several tests on our staging site with Twenty Seventeen theme and only WooCommerce, Events Calendar and Ticket plugins active. The same issue happens there. Here are a series of screenshots from one of those tests:

Ticket Sale Price TwentySeventeen + Plugins Deactivated

I can give you access to our staging site if you would like to check it out. The Twenty Seventeen and the calendar plugins are still active there for testing.

Thanks.

[Dylan]

Hi Andras, thanks for your reply. My issue is with the sale price date, not the ticket “start sale” and end sale” date. The word “sale” is used in both places and is a bit confusing!

My problem is that the ticket price is not updating to reflect when the tickets go off sale in WooCommerce. So when the tickets go off sale and the price changes from $12 to $15 in WooCommerce, the event and ticket price is remaining at $12 on the front-end.

I have set up a series of images with notes about what is happening. The first 3 were taken when the tickets were scheduled to be on sale, the second three were taken after the sale date had past, so the tickets should be the regular price:

Ticket Sale Price

To fully test it, you need to set up a ticket with a sale price of the next day, then come back after midnight on the next day and check the front-end price. It should be the regular price, but on my site it is remaining at the sale price. As I mentioned in my first email, this has only started happening in the last couple of weeks, probably after a recent plugin update.

Hopefully this makes some sense. 🙂

[Dylan]

Thank you Courtney, you’re amazing! The function worked perfectly.

[Dylan]

Thanks Jennifer! It never occurred to me to increase the quantity to get the field to show up. It’s working perfectly.

Apologies for the confusion!

[Dylan]

Hi Geoff, thanks for your reply. Unfortunately the WooCommerce shortcode doesn’t display the nice ticket table. It would be handy to have a shortcode that displays the table for a specific ticket on other pages, but I understand that it would be complex to set up something like that.

Thanks again!

[Dylan]

Thank you Victor, you’re awesome! The snippet works perfectly. I really appreciate your help with it.

[Dylan]

Hi Cliff, this is really strange. The fields were not there yesterday, but have now magically appeared today without me doing anything. I assume it was a cache issue.

Thanks for your help with it!

[Author]

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