[Erin Muck]

Thank you! I used CSS to hide the dot and updated the functions.php to show the next month. I appreciate your help!

[Erin Muck]

Dear Matthew,

THANK YOU! SO great to have this problem resolved. We very much appreciate your excellent support!

[Erin Muck]

More info on this. I discovered that the tickets are indeed being saved. They are listed in the Posts table immediately after they are saved. HOWEVER, they DO NOT immediately display in the admin list for the ticket, nor do they display on the front end page. They appear to display at a later time. Of course my immediate thought was the WPRocket cache, but even deleting the cache and deactivating the plugin did not remedy this. And deleting the browser cache after all of that did not help. I even remove all extraneous entries in .htaccess but to no avail. This is the only plugin that has this issue and it has us completely baffled.

[Erin Muck]

Hello, this just in from my programmer:

I’ve duplicated the issue, it definitely isn’t saving new tickets, but I have no idea why. I performed a lot of tests to rule things out:

1. I enabled WordPress debug mode but there are no error messages being generated.
2. There are no errors in the PHP error_log file.
3. I disabled WPRocket to rule out the cache but it didn’t remedy it.
4. I went to the Woopress site to make sure all of their plugins and theme was up to date. The only thing that wasn’t was RevSlider so I updated that. No improvement.
5. I checked the webmaster debug functions in both Firefox and Chrome and no console errors display.

About the only other thing the developer recommended was to switch the theme to Twenty Seventeen theme and deactivate all plugins and custom code. We obviously cannot do that on a production site. We would need to create a staging site, which would be spendy for e3, and the staging site would need to be kept updated just like the live site.

***

When I search your support files for Tickets not saving, I do see other people who are having this issue:

https://theeventscalendar.com/?s=tickets+not+saving&submit=Search&post_type%5B%5D=documentation&post_type%5B%5D=tribe-knowledgebase&post_type%5B%5D=forum_posts&post_type%5B%5D=post

Do you think there is a remedy in those tickets?

Also, we have the free version of The Event Calendar. Do you think it would help to upgrade to the Pro version?

THank you for your continued help, Erin

[Erin Muck]

Hi Sky, thanks so much! I checked that Venue settings because the map is still not showing.

However, I do not have the option to add Latitude and Longitude on my Venues… I wonder if that’s the issue? Attached is a screenshot showing what I see.

And sorry I forgot the event! Here it is:

https://essentialthree.com/event/essential-oils-class-redding-ca/

Thanks again for your help! Erin

[Erin Muck]

Hooray! I’m SO glad it is working now! Seriously, for the past month it has been blank. Maybe it’s because I upgraded to Pro…? I don’t know, but I’m really happy to see the Next month there. It is loading pretty quickly for me, so I think I will just wait and see how it continues to respond. Thanks so much for your time, I really appreciate it! Erin

[Erin Muck]

Thank you, I just added a robots.txt file. I appreciate it!

[Erin Muck]

Our programmer fixed the issue yesterday. It was an issue with the upgrade installer that was corrupting a file(s) somewhere in the /wp-content/plugins/the-events-calendar/ directory tree but it works fine for clean or new installs. So we had to uninstall and reinstall by clicking ADD NEW, instead of via FTP.

Thanks for your reply!

[Erin Muck]

Oh good. The issue was actually not on mobile – it was on a laptop – so the screen size was much larger (1200 – 1630). I will have my client test and see if it’s working for him. Hopefully so. Thank you! Erin

[Erin Muck]

Hello, thanks so much for the input! I added the following and it seems to be working. Does this look like the right solution for this page? http://westberkeleyfencing.com/events/

@media (min-width: 1201px) and (max-width: 1630px){
.et_pb_equal_columns.et_pb_gutters1.et_pb_row_fullwidth {
display: block;
}
#tribe-events-pg-template {
margin-left: 102px !important;
}}

Thanks so much! Erin

[Erin Muck]

Thank you Patricia!

It looks so much better.

Can you also please advise me on how to also push down the EVENTS IN DATE element, that is currently in the upper right corner?

And I think the numbers on the calendar should be dark instead of white. It’s just super hard to read them.

Lastly, there is a bar at the top with the days of the week. May I please learn how to make that darker?

Thank you again, Erin

ruby slipper designs | erin o’kelley muck | website designer | 541.944.4044 | http://www.rubyslipper.com

[Erin Muck]

This reply is private.

[Erin Muck]

Thank you so much for your help, that worked perfectly!

[Erin Muck]

That worked! Thanks so much!

[Erin Muck]

Hi Nico,

I’m so sorry! Of course, here it is: http://laclinicahealth.org/calendar/

[Author]

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