[Ronald Burton Adams]

Hi Geoff,

Thank you so much for your response.
Can you please guide me through where I can insert these codes in the plugin files?

Thanks

[Ronald Burton Adams]

Hi Patricia,

Thank you for your response. The shortcode works.
But for the snippet of the reverse chronological order, we are getting HTTP Error 500 after insertign it in our theme’s function.php file. Hope you can help me fix this issue.

Thank you

[Ronald Burton Adams]

Thank you very much for your help. I had to adjust the timezone for the site. Thanks.

[Ronald Burton Adams]

Hello,
Further to my request above I would like to clarify one issue that I do not understand.
Event tickets provides a facility for tickets to be purchased by one person with multiple
tickets being purchased. So, the purchaser can select the number of tickets and complete the form(s) for each person.

Now, we supposedly have captured that information from the form, but we do not have access to it. WHERE IS IT? Why would it not be captured and if it is WHY DO WE NOT HAVE ACCESS TO IT!
It would appear that the only entity that receives all of this information is the purchaser(s) email.

So, what I do not understand is why…Event Tickets does not allow for all of this information to be captured on the “backend”, and allow us to access and obtain that information to use for our internal registration purposes (we need all of the information internally to complete our database for attendees at each event). I Cannot see the point of having a ticketing system that does not give us all the information supplied by the ticket purchasers.

Also, as a suggestion a quick fix could be that a facility could be provided for us to place an additional email address as a second receiver of the information – the same information that the ticket purchaser receives.

Please note that we love Event Tickets, it works fine for the purchaser, but if we do not receive or have access to the same info as the purchaser – it is not going to work for us.

Cheers
Jerry Lee Jones

[Ronald Burton Adams]

Hi Andras,

Thank you so much for getting back to me and for giving me more details about the support system. I appreciate your time and effort. I hope the company can get few from Australia soon.

Sad to hear that the feature for order emails containing the collected attendee information is not available at the moment. A snippet/hack will absolutely be a great help. Hope you can find one. Thank you so much in advance.

With regards to the guide you gave me, I had an employee do a test on our tickets now and this is what we are getting on the backend:
Woocommerce > Orders > http://prntscr.com/cwc73e > When clicking on the Order number > http://prntscr.com/cwc7wi
Events > Event Name – Attendees (http://prntscr.com/cwc3o0) > http://prntscr.com/cwc915
Unfortunately, you will see from here that the attendees information is the same for the 2 ticket attendees that I had our employee test purchase. It seems that it’s taking the information ONLY from the Billing details of the person who did the Purchase. Attendees information should have been taken from the FORM right? The name of the attendees Karen used during her test was her name as the attendee #1 and she used TEST as the name for the attendee #2 form. Can you please help us retrieve those information correctly, please. We absolutely need to get the name of the attendees of those clients who did an actual purchase of our event ticket.

I will wait for your feedback today regarding this. Thank you.

[Ronald Burton Adams]

Hi Andras,

Thank you for your help yesterday on the snippet.
But unfortunately, we still have a big issue for not getting any email for the attendees information.
The only email we got is this: http://prntscr.com/cw3rtn (closeup view – http://prntscr.com/cw3ryy ; http://prntscr.com/cw3s2b)

We set the form fields as required that’s why we are expecting to get the information of the attendees after the purchase – but all we got is the payment receipt.
And upon checking the backend – this is all that is in there: http://prntscr.com/cw3sk9

Here is our where our event ticket is set – http://treeguildwa.asn.au/event/arbor-retreat-2016/

It’s absolutely getting frustrating encountering issues every now and then plus the issue with the timezone where we had to stay up very late to check and wait for support response with 50% chance of getting the issue fixed for the next day. We are hoping the support system could at least have some team that could answer our queries during our timezone – at least to lessen the frustration. Anyway, we are hoping that this will be the last issue we will encounter and that this will get fixed really really really soon. thanks.

[Ronald Burton Adams]

By the way Andras,

It did work, again thank you very very much. Appreciate all your help.

[Ronald Burton Adams]

Hi Andras,

Thank you so much for your response and for the snippet. I appreciate your help.

Thanks.

[Ronald Burton Adams]

Hi Andras,

Thank you for your response. But I think you forgot to add the attachment or code for the snippet.
I will wait for your feedback.Thank you so much in advance.

[Ronald Burton Adams]

Hi Andras,

Thank you very very much for this detailed information. I do hope this glitch get fix though.

By the way, can you please provide me details on how or where I can disable changing the ticket numbers on the cart page? I can’t seem to find it on the settings. Thank you so much in advance.

[Ronald Burton Adams]

Hi Andras,

Thank you for your help. We were able to get this issue resolve. Thank you again.

[Ronald Burton Adams]

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[Ronald Burton Adams]

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[Ronald Burton Adams]

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[Ronald Burton Adams]

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