Event Tickets not displaying

[Ronald Burton Adams]

Hi,

I would like to ask your assistance in fixing our site. It seems that the tickets are not displaying on our single event – http://www.etawa.org.au/event/storytelling/

I already disabled our custom theme and have double checked the settings for Event Calendar, Event Calendar Pro, Event Tickets, Woocommerce, etc, since I am using our other site as guide which is perfectly displaying
and working as you can see here – http://treeguildwa.asn.au/event/stihl-wa-tree-climbing-championships-2017/

You can use this login details to access our site and investigate the issue and hopefully fix it ASAP please.
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FTP
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Thank you

[Geoff B.]

Good evening Jerry and welcome back!

Thank you for reaching out to us and offering to login.

Unfortunately, our policy does not allow us to log in to clients websites for several reasons, including liability.

With that in mind, I would love to help you.

I believe the only reason that the tickets are not displaying is because of their tickets start sale date. Until that date is reached (based on your server and WordPress settings), tickets will not be visible.

So, you could either remove the start sale date or wait that it is reached.

Let me know how that goes.

Best regards,
Geoff B.

[Ronald Burton Adams]

Thank you very much for your help. I had to adjust the timezone for the site. Thanks.

[Geoff B.]

Awesome Jerry!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

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