[8mat]

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[8mat]

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[8mat]

Hi Sky,
Sorry for the delay in me coming back to you. We’ve been trying a few different things my end.
Can I be clear – You imported the file with the web location URL as the featured image, then deleted the events out and imported it again using the gowherewhen URL? Am I correct in that thinking?
Yes – we have all caching. cloudfare etc disbaled.

[8mat]

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[8mat]

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[8mat]

Last night I created 3 new CSVs (small ones with 12, 9, 9 events) and imported them into the main site and the staging site.
The main site: Each CSV created 5 and updated 5 events each time which is strange when there was only 9 events in the CSV and I checked the none of the events were already in the site.
The staging site: Created 9, 9 and 11 and updated 1 event in the 15 May A csv. I redid the import and the same thing happened. I then checked which event was updated and it was “Eid al-Fitr”. In the CSV there are 2 of these events on the same date but in different locations. It seems to be taking this as the same event. We understood that the key data was date, name, venue name – if one of these were different it would take it as a separate event but it does not seem to be working like this any longer.
Still the pictures are not “matching”
So we seem to have a problem with the upload itself in the main site, when events are being seen as a new event and the matching pictures.
Our developer then did the same double checking It was with the twenty seventeen theme and all other plugins disabled. We’ve also now deleted that suspicious plug in – I’m not sure where it’s come from.
I’ll send you the csv files shortly

[8mat]

Hi Sky,

Today I tried uploading a CSV file again on our staging site and our actual site.
Staging site:
We have updated this with event calendar pro and the latest updates. The CSV I used has 16 events in it. All 16 events were created but the pictures were not “matched” to the events.
Actual Site:
We do not have the latest update or calendar pro as of yet as we do not want to update in case we lose any personalisation as we previously discussed. Only 5 events were created, 5 updated and the other 6 were ignored. I did the same file again and 5 were updated. None of the featured images were matched. I double checked that none of the 16 events I was uploading were already in the site and they are not.

We seem to be at an impasse here from both versions of the plugin and don’t know how to proceed.

Your assistance with this would be much appreciated because it is now some time that we are dead in the water from a business perspective.

Many thanks

[8mat]

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[8mat]

Hi….

We have done the update on a staging site and I am not able to upload a CSV at all now. Can you direct me as to how it should be done. Ive attached 2 screen shots.

How do I go about sending you “current system information”?

Thanks

Matt

[8mat]

I will check this with the developers that we have used but I do know that some months ago I clicked to update the plugin and we lost lots of the personalisation and had to reinstall a back up copy or edit the script.

[8mat]

Sky, 
Your last message referred to us being notified when an update was made that would fix our upload issue.
If that update is in the form of a Event Calendar Plugin update, I am concerned that us updating to the most recent version will cause us to lose any personalisation we have in place. It is for that reason that we have not upgraded to the Pro version that we have paid for.
Am I incorrect in thinking this ?
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[8mat]

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[8mat]

HI Sky,

Do we have a timeline on how this process may work now a bug ticket has been raised? When can we expect to have an update?

Thanks

Matt

[8mat]

Hi Sky,

With cloudfare activated SOME of the images matched but not all of them and as you say now its deactivated none of them have matched but I am not sure these are linked. Ill activate it again and see what happens.

Please do keep me up to date as we are stuck while this problem persists!

Thanks

Amy

[8mat]

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• This reply was modified 8 years ago by 8mat.

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