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HI Sky,
I disabled cloudfare and did the upload attached called 13 April A. It only uploaded 35 of the 36 entries and did match with any of the images this time. Also – no greyed out “empty/false” jpg were created. I did the upload again after I had the dynamic timeout increased to 900 seconds from 120 and still the last entry didnt upload for some reason. I checked the image URLs and they are correct.
I also then did a larger event upload of 411 events (I know you said do it on a new ticket, and I will but thought is relevant to this problem I think) and it created 5 and updated 5 and this was after the dynamic timeout increase. THen a gateway time out page came up so i contacted siteground again. This time they increased the import.php timeout to 900 seconds as they missed that previously but still only 5 were created and updated.
thanks
Hi Sky,
It makes sense and no sense! Ive done some reading and spoke with siteground. The time out is set to 120 seconds. I am going to try an upload later with an extended time out that they are going to temporarily set for me. The WP_DEBUG – is this something you can activate? should it be done on a live site?
Ill go in an disable cloudfare right now and retry another upload also.
Ill come back to you…..
Thank you for all your assistance!
Hi Sky,
Ill wait for you to come back on the image issue – thank you.
Venues: Ok – well I didnt get that many uploaded at all, maybe 15 were created and a few updated. Then when I reduced the file again a few more were created and updated and so on! I will look at the WP_DEBUG right now and come back to you. I imagine this could also be the problem with the event upload I just did will hold off raising a new ticket until ive checked it.
Ill come back to you asap.
Thanks
I expected the help process to be more 24/7 rather than it taking a day each time I message for a response.
“For me, all the images from that specific domain come in blank, and all the images from the other domains import correctly. I can reproduce this each time.” Im not sure I follow what you mean here.
If the new URL for the files is only a change in the date then I can do a search and replace. BUT are you sure that this solves the problem? I can then upload all the media files again and remove any that are currently in the library unattached. The image names will remain the same so the folder they are placed in in the library should be the only change I imagine.
“Is it generating new copies of the files that look greyed out? Or is it replacing the existing files with the greyed out versions?” It generates new files the original file is still there. But surely you discovered this for yourself when you tried the upload? When you tried the upload you said none of the events “matched” with the photo. Did you go in each event and check? Each one of those events should have had a new greyed out picture created for it if not.“Something I didn’t realize before: the urls in your import file are pointing at existing files in your media library? So, you are not wanting to import the files, just to point at the correct featured image?” Yes correct (as I understand it)
I am slightly concerned that after a week on this you are asking these questions when surely you needed to understand this to help in the first place. Please can you ask around and see if anyone has previous experience with this as Ive now lost a week and feel like you still dont fully understand the issue.
With regard tot he venue issue – I thought I had sent you the files but seems not. I will do it immediately for you.
Thanks
Matt
Hi Sky,
I am a little disappointed with this help functionality. I paid up solely to get your help on your product as our developers couldnt find the problem. Its been a week and it takes a day for a response and we’ve got nowhere.
Can you letme know about the Venue upload issue please and what we need to do on the event upload. We cant really take all the media out and add it in a again and update all the URLs as this is another week or so work. Unless you can suggest a quick process for it Also there is no guarantee that this will really solve the issue. It seems to me to be an event calendar problem as there is no security on the server.
Thanks
MattHi Sky,
I am on my phone now so I cant get on to the chat for the moment but Siteground have just come back to me confirming that they have no security/asset protection on their servers that could be causing this issue and they also pointed out that if they did have it would block all images.
Let me know what you suggest next
Many thanks This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the addressee you should not disseminate, distribute or copy the email. Please notify sender immediately by emails if you have received this email by mistake and delete this email from your system. The sender does not accept liability for any errors or omissions in the contents of this message. If you are not the intended you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The company accepts no liability for any damage caused by any virus transmitted by this email.Ive just broken that last file down again and uploaded it – Its added more venues again. These have now been included in 4 files in the last 24hours.
HI Sky,
Sorry – I have another upload question. I have been uploading all the venues into the site. I uploaded 1 very large file and it stated that it had only added a few new venues and updated a few also. I then broke that file down into 2 files and it added another load of venues. Then broke one of these files down even further and uploaded it. It again added more venues. This doesnt make any sense as they should have all been uploaded in the first file upload.
Thanks
Matt
