Split payments

[Claire]

Hi
I am on the brink of purchasing the pro plugin with community bundle. It is absolutely crucial that I can split payments for events.
I need organisers to add their own events to the website and sell tickets with a 30/70 payment split. I understand this should be possible but searching the forum I have found lots of people struggling to get the split payments working and I haven’t found any cases where that has been resolved. Does this feature actually work?

And- is it possible to achieve the same split payment by an alternative method? Eg by using a woo commerce marketplace plugin or with by using Stripe connect with a wc plugin? Any other way of achieving this?

It is absolutely crucial that I can split payments for events. Because of the volume going through our existing site it is not possible to do this manually.

[Barry]

Hi Claire,

Great question!

Yes, split payments do indeed work. The minimum set of plugins you would require are as follows:

• Event Tickets
• Event Tickets Plus
• Community Events
• Community Tickets
• The Events Calendar

It’s certainly true to say that a number of users have struggled with the setup of this functionality and that is unfortunate — however, the functionality itself is not broken. A solid understanding of PayPal’s own services and requirements is needed if you want to get off to a running start with split payments and time spent familiarizing yourself with those is time well spent — as PayPal and their adaptive payments service is perhaps the most important moving piece here.

Some common ‘gotchas’ other users have experienced:

• Mixing sandbox and production accounts (both when performing sandbox testing and when performing ‘live’ tests)
• Trying to use the wrong type of PayPal account with adaptive payments
• Not having approval from PayPal to ‘go live’ (which is required for adaptive/split payments)

We do however have various resources to guide our users through the process:

• New User Primer for Community Tickets
• Guide to configuring Community Tickets

I hope that gives you some assurances and of course the team is here to help as best we can. Additionally, I’d highlight that we do also offer refunds should you find the product is ultimately not for you 🙂

[Barry]

(Please note that I updated my last response to clarify a few things.)

[Claire]

Thank you for the reply.
Do you have any idea when Stripe Connect will be enabled for this? I understand it is far easier than Paypal to set up. Paypal also say they are limiting new adaptive payment accounts – I have enquired with them whether I will be approved as I already have a business account but Stripe seeming to be owning the marketplace payment processing these days.
Is there any other way of achieving the split payment (even if this means turning off the front end submission as adding the events to the wesite is less admin for us than sorting all the orders and manually splitting payments) eg with a woo commerce marketplace and Stripe plugin?

[Barry]

Hi Claire,

We don’t currently have a plan in place to add Stripe Connect.

I’m aware of feature requests like this one, however at this point in time it’s not something we’ve made a decision to act upon.

Is there any other way of achieving the split payment … eg with a woo commerce marketplace and Stripe plugin?

Nothing that our plugins support ‘out of the box’, though I’m sure this could be created via custom development work.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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