Events calendar is conflicting with my disqus plug in

[Jerald Whisenhunt]

Disqus is not working after the most recent update to Events Calendar

[Jerald Whisenhunt]

I noticed other users are reporting the same issue …

[Jerald Whisenhunt]

You indicated in Twitter you need more information. I run your plugin on two sites with entirely different themes. In both instances, the plugin is blocking my disqus comments. This started happening after your most recent update.

I’m not sure what else you need or require from me, but I know I’m not the only user reporting this issue so i think it’s obviously something occurring on your end and not mine. I would appreciate it if you would fix this issue. I need comments and I need my events calendar. I paid a substantial amount of money for the events calendar plugin and I expected more timely support than what I am receiving.

[Jerald Whisenhunt]

In addition to the above, I disabled disqus. It appears Events Calendar is also interfering with my default comments system on my sites as well as the third-party plugin. Events Calendar appears to be causing a major problem with my site. If this can’t be resolved I would like a refund so I can purchase another calendar plugin with support to help me work through these issues. I depend on both of these functions to generate revenue for my sites.

[Hunter]

Hi and welcome,

Sorry to see you’re having troubles and thank you for your purchase. Before we begin, can you please send over the System Information as a private reply for each site you’re experiencing the conflict on. I’ll also need you to confirm you’ve reviewed our Testing for conflicts guide to see if the issue is reproducible. Please do this for both site.

Please make sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict. I’d also use your browser’s ‘Inspect’ tool to see if any errors display in the console. Note what you find and please include it in your reply.

We have a known bug which results in the WordPress comments disappearing when Community Events 4.4 is active, so let me know if this is what you find during your testing. The good news is, the bug is marked at Priority level 1 and a fix should be included in the next maintenance release. I don’t have a concrete date when that will be, but keep your eyes on the plugin changelogs and our Release Notes.

I do want to point out that we don’t support conflicts with themes or plugins by other authors. For more information, please review our What support is provided for license holders? Knowledgebase article.

Keep me updated with what you find out and have a great rest of your day. Cheers!

[Jerald Whisenhunt]

Can you please let me know when the next maintenance release is expected? Thank you.

PS Your plugin is in conflict with other themes as well, not just mine. This is a very troubling development for my site. Both disqus and Events Calendar are critical to my revenue stream, and I have made a sizeable investment in your plugin. I hope this problem is fixed without further delay. In the meantime, I am going to begin the process of downgrading to an older version in the hopes that fixes these issues temporarily.

[Hunter]

Hello again,

Happy Monday! I am unfortunately unable to provide dates for maintenance and feature releases. Things are so fluid which makes it hard to predict when releases will be available.

I understand your frustration, but it’s essentially impossible to build code that is guaranteed to not conflict with other code being used on the site, such as themes and plugins by other authors. We clearly state in our What support is provided for license holders? Knowledgebase article that we don’t support conflicts with themes and plugins by other authors.

With that said, it’s recommended you review my last response to ensure you are in fact experiencing issues from this known bug or if your issues are coming from another source of conflict. Please take a moment and review the Testing for conflicts guide if you haven’t already and let me know what you learn. Make sure WP_DEBUG is set to true on your site’s wp-config.php file.

Have a great rest of the day and thanks again 🙂

[jamaicaplainnews]

Hi. The Events Calendar has mostly been amazing and trouble-free. However, our site is experiencing the same conflict between The Events Calendar and Disqus (and the native WordPress commenting system as well.)

I’m hoping the next update simply fixes it. But if not, I’ll go through the steps outlined here to send you the detailed bug reports, etc.

Best,
Chris Helms

[Jerald Whisenhunt]

Just to update. The new Events Calendar update was installed, but failed to resolve this issue. I have deactivated it on one site and I am using an older version for my other site. I am unsure of how to send you information about bugs and whatnot. You have to forgive me, but I’m not very tech savvy at all and as a small business owner with a billion other things to do, it’s more than I can put on my plate at the moment. IF there’s an easy way to send you this info I will, but I don’t have all day to mess with it.

[Hunter]

Hello 🙂

@Chris, can you please create a separate thread for your issue? Doing so is required and helps expedite the process all around. Thank you and I’ll keep an eye on the incoming thread queue.

@Dan, thank you for the response. As previously mentioned, we aren’t able to provide support for conflicts with other plugins, including Disqus. I’ve updated Community Events to the latest version (4.4.1) and am not experiencing the missing WordPress comments section like I was on version 4.4. I unfortunately don’t have permission to test for conflicts between our plugin(s) and Discus.

If you’re dedicated to using Discus as a replacement for your default WordPress comments, you’ll need to handle any conflict resolution. Thank you for understanding our position on the matter and if things get beyond your level of expertise, it might be best you look into hiring a professional to help further assist. We have a list of non-affiliated customizers available.

Have a great weekend ahead and please let me know if you have any final questions or comments on the matter. Cheers!

[Jerald Whisenhunt]

It isn’t just with Disqus. AS I believe I said in an earlier post, it’s also with my default wordpress comments. The fault lies with Events calendar, not Disqus.

Abandoning Disqus is no more an option than abandoning Events Calendar is at this point. Either way I’ll lose tons of data and make my customers angry.

I spent hundreds of dollars on Events Calendar. Disqus is free. I am holding Events Calendar more accountable since 1) This is obviously an issue with Events Calendar and not Disqus, since it also affects my default comments and 2) I paid money for it.

I think Events Calendar is obligated to take this a little more seriously, under the circumstances.

[jamaicaplainnews]

Thanks. No need to start a new thread as I just rolled to Community Events 4.4.1 and the new version fixed it. I had my doubts for a while there, but you guys (and gals) rock.

Chris

[Hunter]

@Chris, thank you for the update and I’m happy to hear the issue is no longer occurring on your site 🙂

@Dan, as I mentioned in my last response, the issue with default WordPress comments displaying has been resolved in Community Events 4.4.1. Have you updated to version 4.4.1? If so, does the issue with comments occur when you have the default WordPress theme active and all plugins (including Disqus) deactivated other than ours? Again, please make sure you’re using the latest versions of all of our plugins, then review the Testing for conflicts guide and let me know what the status is with the WordPress comments.

Please review our What support is provided for license holders? Knowledgebase article if you have not already. It is clearly stated:

Modern Tribe Inc. plugin support covers help with setting up the latest version of the product and direction on how to use the latest version of the product as advertised. Our support service does not cover help with theme or plugin customization beyond the advertised features (see examples of support vs customization below), nor does it cover help on sites that are heavily customized or in situations where the core plugin files have been modified. Please note that we cannot provide support to users who refuse to follow our troubleshooting steps.

If a user finds a bug in our code, we will ticket it to be fixed in an upcoming maintenance release. We have a regular release cycle for bug fixes, but we can not guarantee nor can we commit to a timeframe for a specific fix. We do our best to update threads when a fix is coming soon.

Additionally, beneath the Plugin Customization Examples (Not Supported), one of the bullet points states:

“I would like to integrate the plugin with a third party plugin, theme or service.”

This fits the description of what you’re asking me to accommodate. I did not create these rules, so if you’d prefer to speak with an upper-level director within Modern Tribe I’ll gladly loop them in. Unfortunately you are not within the 30-day window for a refund or I would offer that as an option. Please let me know how you’d like to proceed and have a pleasant rest of your weekend.

[Jerald Whisenhunt]

Hey, Hunter, that’s fine, sir. Yes, I do have the current version installed on my other site. Same issue.
I’ll remember Events Calendar’s “it’s your problem, not ours” response when you ask me to shell out hundreds of dollars to renew my license for your plugin. I am telling you that I am having a problem and you’re telling me, TS. That’s fine. You can direct me to your manager and I’ll be happy to tell him or her Events Calendar isn’t getting any more of my money either. I also am part of the Society of Professional Journalists, which includes small news publishers, and Local Independent Online News Publishers. I’ll be sure to let them know that your plugin created a problem that is disruptive to my business and when I went looking for a fix someone read me the terms of service explaining how that isn’t their problem. I’m sure my fellow entrepreneurs and small business owners – people who run every aspect of their company and don’t always have time to trouble shoot things they’ve paid hundreds of dollars for – will love to hear that. You’re well on your way to losing a customer you’ve had for two years because of this attitude and response.

[Jerald Whisenhunt]

Also, as I’ve said I’m running this on two entirely different WordPress sites with Disqus and Events Calendar. Disabling things does not resolve my issue or I wouldn’t keep replying to this. I know the basic trouble shooting steps, thanks.

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