Events calendar is conflicting with my disqus plug in

[Geoff]

Hi Dan,

My name is Geoff and I wanted to chime in because I’ve been following the conversation here and wanted to help clear up a couple of things where I think there have been miscommunication on both sides.

First off, though, I do want to apologize for the issue that was causing our plugins to disable comments. That was indeed a legitimate bug and one that was affected a good number of customers. Thankfully, the issue was reported to us early on and we were able to get a fix out pretty quickly, though we wish the issue had never come up at all, of course.

That said, am I correct in understanding that the most recent maintenance release did not resolve the issue for you? We have received confirmations from many of the customers who had reported this issue that updating to The Events Calendar 4.4.1 and Community Events 4.4.1 cleared things up. If that’s not the case for you, then we absolutely want to keep digging into this with you to see what makes this issue different and how we can patch it up as well.

Here’s what would be super helpful for us as a next step toward confirming the issue still exists and helping us isolate it to a point where we can investigate further:

* Deactivate Disqus and confirm whether default WordPress comments function correctly on your site. You can reactivate Disqus once you have tested.
* Navigate to Events > Help, copy the System Information at the bottom of the screen and paste it here as a private reply.

If the default WordPress comments work as expected, then we know that there is a true plugin conflict and we can look into this as a conflict with Disqus. On the flip side, if default WordPress comments do not work as expected, then we will want to do some additional troubleshooting with you and we’d be happy to walk you through that, as long as you are still interested in working with us to isolate the issue so our developers have the information they need to work on it.

Please know that we are genuinely interested in getting of the bottom of this. I can absolutely see, based on your exchange here, how we’ve given you the impression that “it’s your problem, not ours” and I can only assure you that is far from the truth. At the end of the day, we can only guarantee that our plugins are fully compatible with default WordPress, but you can bet that we have an interest in being compatible with as many third-party themes and plugins as possible and, as a result, will still happily look into conflicts with them, though with admittedly less priority than tickets where default WordPress functionality is involved.

Please let us know if you are able to test default WordPress comments for us and provide your System Information in a private reply and we’d be happy to keep looking into this with you from there.

Thanks,
Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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