Auto Import

[James]

Okay I am still having issues with the auto import feature. I can manually import form facebook, but I wait a few hours and I am not seeing events import.

Perhaps there is a way you can add a test auto import so rather then having to create an event and wait you can select the test feature and in a few minutes it will go out and ‘import’ but email the user a list of the events it can see, but not post.

[Barry]

Hi James,

I’m sorry to hear you’ve hit up against problems.

The first thing to do is visit Events → Settings → Facebook – what is the import frequency setting?

You might find it is set to “weekly”, for instance, in which case the imports are not going to happen too quickly. If that’s the problem, please just adjust to “hourly” or some other appropriate setting instead.

Alternatively, there are those hosting environments where WordPress is unable to run scheduled tasks in the background due to various constraints. Assuming you effectively have a bunch of events queued up on various Facebook pages and they are ready to import (and appear on the manual import page) – try visiting example.com/wp-cron.php – of course, adjust to match your own URL – then, after some minutes, return to the import page.

Were they imported? If so, that might suggest the issue is that your host isn’t really an ideal home for WordPress and some re-configuration needs to take place.

Do either of those ideas help?

[James]

This reply is private.

[James]

Okay I did just create a test event for the 4th of July. it is 5:54 CST right now I will wait two hours to see what happens.

If you want to we can arrange a time and I can share my screen and we can conference to resolve.

[Barry]

Hi!

So I actually meant literally visiting it in your browser – ie, navigate to your-website.com/wp-cron.php – and see if that triggers the automated import (it may still take some minutes, but you should quickly see if the events have been imported or not).

Just to minimize confusion, try waiting just over an hour before performing this step (that should ensure that the next scheduled import task is overdue).

If you still have no success we can try repeating this but with no other plugins/only a default theme in place, as it’s equally possible something else is conflicting in some way.

[James]

Okay I will wait however if I visit that link is there something I should see on the web interface?

Is there a log that can tell me it is trying or not?

[Barry]

You should see nothing except a blank screen 🙂

However, all things being equal it will trigger any scheduled tasks that have been waiting to run (hopefully the Facebook import task amongst them).

So, once some further minutes have elapsed, please then check to see if the events have imported.

[James]

Thanks for that update. No they have not but honestly I manually imported what I needed to have up and now have a test event for 4th of July to watch. It has been 15 minutes since created. I can wait, but I did go to the linncountygop.org/wp-cron.php and it triggered nothing.

[James]

I did see your support ticket:

Facebook Auto-Import not working

and it says that if the cron looks like:
define(‘DISABLE_WP_CRON’, ‘true’);

It is disabled mine is
/**
* Tell WordPress we are doing the CRON task.
*
* @var bool
*/
define(‘DOING_CRON’, true);

Do I need to change it?

[James]

okay the manual cron kickoff does not work… I can see the event can manually be imported but unless I manually do this I can not import the events.

any further suggestions?

[Barry]

Hi James,

So the code Brian was referring to would live in your wp-config.php file (not in wp-cron.php) – if you see that same line he mentioned then we should consider removing it.

define(‘DOING_CRON’, true);

The above line is nothing to worry about, I’d expect to see that (within wp-cron.php) 🙂

any further suggestions?

Definitely: if you still have no success we can try repeating this but with no other plugins/only a default theme in place, as it’s equally possible something else is conflicting in some way.

[James]

Okay I did everything again like you said.
I disabled every plugin
went back to the default template
and then looked to see if the event was manually ready to be imported, it was
so I tried to run the wp-cron and nothing

I returned everything back to how it was.

I do have access to set up a timed CROn on the backend is I had a cron file to run?
Is there anything more We can look at?

[James]

Let me ask this. Might it be the age of the FB app? I am using a new APP but I do have an older one. I would not think this to be the case.

[James]

I think we are making some progress. I turned on debug mode in the events setting tab and then turned on the error reporting on my php server and triggered the domanname/wp-cron.php and ti worked. SO now I am going to delte the event all around and create a new test event.

Will let you know what happens but I will wait the hour this time (and a little extra. It would be awesome to have a say 5 minutes for testing purpose option,.

[James]

When it is set for hourly when is it triggered? At the top of the hour? when?

[Author]

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