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Thanks, Courtney.
I just received a complaint from our events staff wondering if there was anything we could do about our site users repeatedly submitting the same event in because they are experiencing this issue and not seeing their pending events on the “My Events” Community Events page. Is there any sort of estimated timeframe you might be able to give me for this issue to be resolved by your developers so I can give them an answer.
I sure appreciate your help; have a great weekend.
I haven’t received any updates on this, but I just installed the new update to “The Events Calendar” (4.6.24) and “The Events Calendar PRO” (4.4.33) and my issue seems to be resolved. I checked before I installed the updates in WordPress and the issue was still occurring, and when I performed the updates, I refreshed the “Create Event” form on the front end and it is now displaying the full list of venues and organizers. I don’t see anything in the release notes about this issue, so it might have been caused by something else that was fixed in this release. Crossing my fingers that this continues to be fixed since I wouldn’t be able to say what the culprit was.
I’ve discovered the issue here. I apologize that I should have noticed this before.
When I disable ElasticPress and the Events Calendar Elasticsearch Integration plugins, those events do show up. So this looks like an issue with the Elasticsearch Integration plugin.
Thanks a million, Victor. 😉
Is there any chance you might be able to bump this bug’s priority so it gets attention sooner? This bug is causing our events calendar management team to have to deal with duplicate venues and organizers constantly as users are creating new ones that already exist because they don’t see theirs in the very short list available from the dropdown field. This is really costing us a lot of time on our end. If there’s anything I can do to help speed up the process of the fix, by all means, please let me know.
Hi Victor, thanks for the response. It’s not a theme or plugin conflict, I had already tried switching to the twenty seventeen theme and deactivating all other plugins. It will display all my venues and organizers and then I activate the “ElasticPress” and “The Events Calendar: Elasticsearch Integration” plugins and then instantly I only get 20-25 items in the frontend form’s venues and organizers fields. I deactivate the plugins and the functionality is instantly restored again.
I tried playing with the ElasticPress plugin settings and that didn’t change anything for me.
Look like the issue is resolved on my dev site when facets are turned off in ElasticPress. Thank you sincerely, Scott.
Issue still exists when I stop the Elasticsearch service on the server. I will send you a link in a private reply with some temporary WordPress login credentials to our production site where you can see the error live there.
Cliff, is there any sort of expected wait time for the dev team to look into testing with ElasticPress and the Elastic Events plugin?
To be perfectly honest, this functionality is my last hope to make our site run faster (we’re getting very typical 10 second load times and yes I’ve gone through the docs on the site about performance). Plugins using WordPress meta get very bogged down when it has hundreds of thousands or millions of entires and it’s pretty frustrating. I do appreciate the technical support you guys provide, though, so thank you so very much for that. I would be very happy to see the Elastic Search functionality work with Community Events as it cuts down page load time on our site by around 5x.
