[thecolumbian]

I spoke with the web host who has caching setup and from what they told me it sounds like that was not the culprit.

I got another email today from a site visitor having trouble. Here’s what this person told me:

“I logged into the events calendar just now the initial way I used to. I was granted access, posted a flyer, and then was kicked off. My attempt to log back in failed, as did my attempt to log in using the link you sent me. Even after I changed the password. Very frustrating.”

The “link I sent” him that he’s referring to was a direct link to the wp-login wordpress default login system, which he told me worked for him before.

[thecolumbian]

Sorry, I actually had to turn off WP_DEBUG and WP_DEBUG_LOG as they were throwing a couple errors in the top of my page. I have enabled them in my staging site though – you can take a look there at http://dev.columbian.com/events/.

[thecolumbian]

It is intermittent. When I try to log into the site, I can do so successfully. But a lot of other users seem to be having issues. One specific user emailed me saying that no matter how many times he reset his password, it would not let him log in; it only returned him to the community events plugin login page without even throwing an error message. I had to share a link to the default WordPress login page with him and using that link he reported he could log in just fine (using Chrome on Windows).

I have set WP_DEBUG and WP_DEBUG_LOG as true in the wp-config.php file.

[thecolumbian]

Here’s the thing, Jaime. I can’t seem to be able to reproduce the problem on my end. I deactivated all possible unnecessary plugins in the site weeks ago and the same complaint is still coming in from site visitors. I regularly get a series of two email notifications – the first a new user registration and the second a password reset (minutes later). And I can’t seem to reproduce the problem on my end but I’m getting solid evidence via these email notifications from the plugin (and people’s email complaints) that people are constantly having issues logging in.

[thecolumbian]

Sorry Jaime, I should have been more specific. I do currently have the site set to display the calendar on the front page, but all the calendar links are based on events/, and when the site itself is based in a URL structure of mysite.com/events/, the events subpages then become based in an mysite.com/events/events/ structure.

For example, the community events plugin uses these URL’s:

• http://www.mysite.com/events/events/community/list
• http://www.mysite.com/events/events/community/add
• http://www.columbian.com/events/events/community/edit/event/105439/

Any idea what might be causing my issues with my community events plugin login system? Is there a way I can use the WordPress default login page as an alternative?

[thecolumbian]

This site is a separate WordPress installation than columbian.com. The base URL of this site is columbian.com/events and the calendar’s default base is also at /events, hence the calendar’s URL structure being http://www.columbian.com/events/events/. Kind of a weird setup I know, but the plugin doesn’t give the ability to make the front page the calendar’s base URL to be able to avoid that issue.

[thecolumbian]

It was previously enabled; I have deleted that plugin. If you go that plugin developer’s site, it gives me a page trying to sell me a car, so obviously that developer has fallen through. I couldn’t tell you the history behind the use of it because I wasn’t the original web developer who built the site, but it’s gone now. Thanks for the tip.

It does look like I’m still unfortunately experiencing the same error with image uploads, though. I do see an event from a user this morning who tried to upload a photo while creating a new event but that photo doesn’t exist on the server.

[thecolumbian]

That was an old plugin that must have been used be the original developer that’s not be used anymore. I don’t personally know anything about it, but I have disabled it. I was under the impression that it was already disabled so I apologize (occasionally I get my dev site setups confused). Maybe now I give the site the weekend or so to see if this results in anything?

[thecolumbian]

It is happening commonly. If I pull up an example page, it might show most or it might show half of user’s images they’ve attempted to upload and the others will throw 404 errors.

The “Allow anonymous submissions” option is unchecked.

Attached is a screenshot of my media library (the first page of it). Every image you see missing there is a 404 (as shown in the Chrome Inspector). Notice how intermittent the image files seem to be successfully saving.

I tried creating a new even with a 1 MB image and it saved fine. When I edited the event and tried to remove it and saved, it did not get rid of the image and some of my other changes also didn’t save.

[thecolumbian]

Resolved in related ticket:
https://theeventscalendar.com/support/forums/topic/events-showing-up-in-month-view-on-incorrect-days

[thecolumbian]

I appreciate the help. Looks like the event should have been originally set up by the user to be on a single day and then added on recurring additional days when instead the user had the idea that because the set of events over several months was what they were supposed to specify was the date range of the all of the events. To correct this, the date range set as the event date was changed to the first event date and then set to recur.

[thecolumbian]

Another example (and there are plenty) – when I try to specify a category, it returns nothing:

tribe_get_events(
	array(
		'posts_per_page' => 1,
		'tax_query' => array(
			array(
				'taxonomy' => 'tribe_events_cat',
				'field'    => 'slug',
				'terms'    => 'business',
			),
		),
	)
);

If it helps at all, this function is hooked in from a custom plugin to the “tribe_plugins_loaded” hook.

• This reply was modified 6 years, 1 month ago by thecolumbian. Reason: spelled "category" wrong
• This reply was modified 6 years, 1 month ago by thecolumbian. Reason: extra hook detail

[thecolumbian]

Cliff, when I go to submit a ticket with you, I’m given the option of choosing the domain “events.columbian.com” as shown in the screen shot.

Does this plugin ever “phone-home” to your server and inject it with anything?

I’ve done a full file and database search and can’t find “events.columbian.com” anywhere.

[thecolumbian]

It looks like it’s having problems loading the “handlebars.min.js” and “moment.min.js” files as shown in the attached screen shot.

It’s looking for those files in “events.columbian.com” rather than “www.columbian.com/events”.

I’ve looked in the admin for a place to change this, but I’m not seeing anywhere. Do I need to manually modify the code?

Thanks

[thecolumbian]

This reply is private.

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