Neil

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  • Neil
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    Hi Victor,

    Our website is managed by a third party so I don’t have any control over the PHP version we’re using. It has been discussed recently with them but it’s not going to happen in the immediate future so I can’t test this I’m afraid.

    I have disabled all the other plugins and followed your instructions but it made no difference. You can therefore rule plugin conflict out.

    Kind regards,
    Neil.

    Neil
    Participant

    Hi Victor,

    Sorry our database dump has personal data all over the place so I can’t send this to you, particularly with GDPR enforced in the UK now. If there’s something specific you’d like to see then I can extract this out for you. There is 175000 lines of code – our website is pretty big!

    Let me know if you get any other answers. Looking at your support forum I can see I’m not the only one struggling with this: https://theeventscalendar.com/support/forums/forum/event-tickets/eventbrite-tickets/

    Kind regards, Neil.

    Neil
    Participant

    Hi Victor,

    No the test site isn’t a local installation though it is protected from access with a password. Bear in mind though that our live site was doing the exactly the same thing and that isn’t password protected.

    Yes your workaround does work but it will mean I’ll have to go through all 116 events we have currently posted on our live website and either re-import them, keep them (if they’re not from Eventbrite) or delete them. I was trying to avoid having to do this but I’m getting the impression there’s no other option unless you have any other ideas.

    I am disappointed really. I appreciate your new import function is probably an improvement but at the same time there seems to be a compatibility issue with our website, and maybe other sites, and consequently I have to spend my own time rebuilding what was working beautifully before Eventbrite Tickets 4.5.

    Let me know if you wish me to try anything else.

    Kind regards,
    Neil.

    Neil
    Participant

    This reply is private.

    Neil
    Participant

    This reply is private.

    Neil
    Participant

    This reply is private.

    Neil
    Participant

    Thanks. FYI, and anybody else who this might be helpful for, we have rolled back to the following versions and everything looks to be working again:

    Events Calendar – 4.6.14.1 – released 18th April 2018
    Event Tickets – 4.7.2 – released 18th April 2018
    Eventbrite Tickets – 4.4.9 – released 10th January 2018
    Events Calendar Pro – 4.4.25 – released 18th April 2018

    Neil.

    Neil
    Participant

    Before I roll back Eventbrite tickets to version 4.4.9, would it be compatible with Events Cal 4.6.19 and Events Cal Pro 4.4.28 or do I have to roll those plugins back as well?

    Thanks, Neil.

    in reply to: Using multiple categories with [tribe_events] shortcode #1199656
    Neil
    Participant

    Ok I’ve worked out the solution. Add your desired categories to a parent category and put the parent category as the one in the shortcode.

    eg. To show the training and meeting categories together on one page without the visitor category. Add training and meeting to parent category ‘boardroom’ and use this shortcode:
    [tribe_events category=”boardroom”]

    Hope this helps others.

Viewing 9 posts - 1 through 9 (of 9 total)