[Sheila]

Thank you George. That makes sense. And since they also have the Community add on they have a lot of users adding events in all kinds of ways so cleaning that up would be painful at best. Hopefully you’ll come out with a fix at some point.

Happy Holidays.

[Sheila]

PERFECT! you’re the best. I had to add !important for the CSS to work but no biggie. Greatly appreciated. You can close this now.

[Sheila]

I probably SHOULD start another ticket but I suspect this is a quick question. I’m trying to help them make their calendar page more user friendly. The Filter helped a lot. I also added the grid and map options which they weren’t using. But the map option looks like crap. http://northwestdharma.org/events/map/

I suspect this means customizing a template. Are there any easy settings to help me fix this? If not can you point me to any guidelines about how to edit the template to make this look better (featured image as small image in excerpt)?

[Sheila]

Brilliant! Thank you. I’ve successfully updated it and can show them how it works. So they still will need to buy it in order to update next time, right?

[Sheila]

Thanks Brian. So I reactivated Filter Bar and when I try to view the Filters in Settings I get this error:

Fatal error: Class ‘Tribe__Events__Pro__Geo_Loc_Filter’ not found in /home/northw88/public_html/wp-content/plugins/events-calendar-pro/src/Tribe/Geo_Loc.php on line 103

Any idea why? Could it just be that it needs updating? I need to show them why they should pay to update it but so far I can’t get it to work.

Thanks,
Sheila

[Sheila]

Thanks. So do you think if I changed the default view from month to maybe map view it might help?

I will have my local dev colleague take a look at server resource issues as well.

[Sheila]

Thanks. I’ve been away and will be leaving again for a week on Friday. So this whole issue may have to wait to troubleshoot. I will say what I can in response. We were not aware of the issue with the old theme and we cannot revert to it. And as far as I know it was both before and after the plugin update.

The whole purpose of the site is to allow all the members to post their events. So limiting to displaying only 3 events per day would be unacceptable long term. I could TRY it on the dev version of the site to test the theory. HOWEVER, it’s a slightly different environment and given that the issue seems intermittent it’s going to be challenging to assess. Plus it would only be me testing it. While I was gone I saw the white page on my Android but when I got home it appeared fine. It was also fine on the hotel’s PC and on mine at home. The client has not actually complained YET. But when they do I’d like to have already found a solution!

I hope we can leave this open as I’ll need to pick it up again when I’m back from my next trip. Thanks.

[Sheila]

Thanks. Interestingly that update was pushed to me yesterday but it said I already had it. So it upgraded from 3.10.1 to 3.10.1. I did the update. Hopefully that’ll be the end of it.

[Sheila]

Thanks so much Barry. I’ve done that and only time will tell if it continues to be an issue. So far I haven’t seen/heard of it elsewhere. I’ll mark this as resolved and get back to you if there are further issues. Thanks.

[Sheila]

OK…this is REALLY bizarre. Everyone who reported not seeing it (including me) can now see it and I’ve done NOTHING to fix it. Why on earth would the rest of the site be OK and the calendar page be blank then be OK later? Any idea what could be causing this?

[Sheila]

Also IE and all the rest of the site comes up perfectly!

[Sheila]

OK…new input. Several INCLUDING ME…now seeing the issue. When not logged in on a desktop I see complete white page in both Chrome & FF on PC. Others reporting the same. Is there a setting about being logged in? It’s the only thing I can think of.

[Sheila]

OK, I’ve heard back…he says…

I have a Samsung galaxy note 10″, android 5.0.2, the calendar page is all white, using firefox, chrome even the default browser. I don’t see anything: grid, header, menu…. I’m going to switch on my laptop and I’ll write you again… last thing… I’m in Italy…I have the same problem on my lap top. I can see perfectly all site pages but the calendar.

SO…could this be local to his ISP or being in Italy? I need to try to get more people testing to see if there’s really an issue outside this one person. Any ideas?

[Sheila]

Thanks. The fellow who posted the feedback said: “I can’t see it at all on my tablet, I have a white page with firefox for android”. I tried it on my MotoG Android running Chrome and yesterday it was all white but now it works. Then I tried it on my Samsung Galaxy 7Plus running Android & Chrome and it also works. I will post your questions on that forum and see if I can get any answers. It could just be an anomoly. But it’s a Divi user Facebook group and most there have up to do stuff. Thanks.

[Sheila]

Brian, thanks so much. Something weird with this install of my theme, from the beginning. Somewhere I can NOT find, all the h2 are set to display none! That was the issue. I was able to add this CSS to fix it!

.tribe-mini-calendar-event .list-info h2 {
display: block;
}

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