[saha]

Hey Geoff,
Thanks for the reply. I’m actually not that worried about the attendee list as I don’t really use it until my function is upon us and I download the entire list to a spreadsheet. I’m more concerned about the fact that a ticket is being issued for people who haven’t even paid yet.
So previously a ticket wouldn’t be issued until the order is completed. Now a ticket is issued on order – regardless of the status of the order. So tell me, if I cancel the order due to non-payment, will it automatically remove the ticket that has already been issued? I’m assuming I’ll have to manually cancel it.

[saha]

Hi George, Just checking in – is this new update going to fix this issue? I’m reluctant to start all over again with issues as I have gone back to the old version and running along ok. Are you still working on this bug or is it resolved in the update? Thanks.

[saha]

Hi George, Thanks for coming back to me. Just to let you know my support team have reverted back to the old plugin. Look forward to hearing from you. Thanks.

[saha]

I have started a new thread in case this is not showing up to you.

[saha]

Hi George,

I noticed that this thread is coming up as resolved? Certainly not resolved. I need some help please. Could you please reply. Thanks.

[saha]

George, Just to let you know that I’ve had my web support check for plugin conflicts and they couldn’t find any.

[saha]

Hi there George,

I did a test with a new free event. I received all the usual emails but the ticket email did not go out until the order had been completed in Woocommerce. The ticket number was issued and sitting in the attendees report before it was completed though.

I have had reports from customers of receiving a blank tickets email (ie it had the tickets heading in the email but there was no content). It was very weird because some of these customers didn’t even purchase tickets – they had orders for something else and received this email as well!

[saha]

Hey George,

I’ve been reading through the forum and I see others have had the same issue. The first time it happened I didn’t realise until a customer contacted me asking if all the tickets were sold out! The second time was after I edited the event text and hit save and then it reset the stock to zero. Yes the event was created before the upgrade.

I know we’re supposed to start a new thread with all new issues but just quickly – is it part of the new upgrade that tickets are supposed to issue even if the order hasn’t been completed in Woocommerce? I’ve just discovered today that the tickets are now issuing immediately upon receiving the order even though I haven’t completed them yet. I don’t know if emails are going out to customers but the ticket numbers are sitting in the report. Wondering if this is a bug or if that’s a new way of doing things.

[saha]

I found it. Thanks

[saha]

Hi, Just wondering (in the meantime until we can get this fixed) could you give me a way of “completing” my ticket orders without issuing any tickets? I am doing manual tickets (from outside of Woo) for all those orders that are more than 18 tickets and once I’ve done that I obviously want to mark them off as being completed – but if I do that, the system will try to issue tickets.

Could you let me know how I can turn off the tickets that would be great.

Thanks,
Amanda.

[saha]

That would be great. Thanks!

[saha]

Hi Barry, Yes both issues seem to be a problem. In either scenario there is a problem – either a large order (i.e. more than 18 tickets in the order) or if bulk completing more than 18 tickets at a time. We have already increased the timeout, which as I mentioned has allowed me another 8 tickets. I’m not sure that autocompleting would be a good idea – mainly because it doesn’t alleviate the problem of large numbers of tickets being completed at the same time. When we release a new ticket, we usually get a big rush of orders and clearly if the orders had more than 18 tickets in them, we would have the same issue. At the same time, if a customer purchased more than 18 tickets in their one order, the same problem would arise. This leads to another problem of not keeping track of which orders have not generated tickets properly. At the moment I keep track of every single order I complete so that if it crashes I know to check how many tickets have generated, because I will then have to either generate manual tickets myself outside of Woo or set up a new order to generate more tickets. I’ve now taken to generating manual tickets because it’s faster – particularly with large orders. Either way it’s a pain!

[saha]

Thanks Brian – still not sure why my email isn’t working but everyone else’s seems to be and that’s the main thing! Thank you!

[saha]

I have the exact same problem. Could you please advise the results of your enquiry so I can attempt to fix mine also. Thanks.

[saha]

Thanks Brian for your help with this – it’s very strange. I had a friend do a test using a completely different computer and email and it all worked! It still won’t email to me and I cannot work out why! There’s nothing in my spam or anything. I’m going to have to look further. By the way, now that I have finally seen my ticket, is there any way to preview the ticket? Thanks so much for your help.

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