tickets available keep resetting to zero

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  • March 29, 2016 at 3:09 pm #1095647
    Jessica Messervey
    Participant

    Also experiencing this problem and would like to be informed of resolution progress. Thanks!

    March 29, 2016 at 4:09 pm #1095673
    barback
    Participant

    I am also having this problem: customer sets qty to 1, but it reverts to zero when they click Add to Cart —
    I had tried activating the collect attendee info feature on ONE ticket for one event — then it was broken. Other tickets for this event, created before updating to 4.1, seem OK.
    A new replacement ticket created after I broke the one, also is broken, so it seems to be tickets created or edited with the new version, while tickets created with 4.0 allow purchases.

    March 30, 2016 at 2:53 am #1095777
    Dirk
    Participant

    Same problems over here!

    March 30, 2016 at 8:06 am #1095883
    George
    Participant

    Thanks folks!

    A maintenance release is coming very soon which should help with these issues to a degree.

    Stay tuned!

    Sincerely,
    George

    March 30, 2016 at 6:40 pm #1096202
    Gabriel
    Participant

    I see there are new versions: 4.1.1.

    Was this topic fixed there?

    Thanks

    • This reply was modified 8 years, 1 month ago by Gabriel.
    March 31, 2016 at 5:44 am #1096318
    George
    Participant

    They should help. 🙂

    March 31, 2016 at 11:16 pm #1096798
    saha
    Participant

    Hi George, Just checking in – is this new update going to fix this issue? I’m reluctant to start all over again with issues as I have gone back to the old version and running along ok. Are you still working on this bug or is it resolved in the update? Thanks.

    April 1, 2016 at 12:45 am #1096803
    Gabriel
    Participant

    I installed v4.1.1 and this situation is gonne in my events!

    April 1, 2016 at 10:07 am #1097114
    barback
    Participant

    Unfortunately this thread reported several different problems. Not sure which problem Gabriel is reporting solved. I’m going to give it a try and will report back in detail.

    April 1, 2016 at 2:52 pm #1097257
    George
    Participant

    Thank you for the follow-up, @Barback. Let me know how updating to 4.1.1 goes!

    For anyone else in this thread:
    Please update The Events Calendar and ALL of its add-ons on your site (like the ticketing plugins, Events Calendar Pro, etc.) to version 4.1.1.

    IF issues persist, please do not post in this thread; open a new thread with your website’s “System Information” and we will help out more efficiently there.

    Here’s how to share system information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Cheers!
    George

    April 16, 2016 at 9:35 am #1103467
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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