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Figured it out. It was indeed the End Date that was the problem. When I created these events, they were one-offs, so I set the date of the ticket sales to end on the day of the event. When I later created recurring events, the end date was from the original event and so it was stopping the ticket sales. And I was forgetting to hit “Update” after changing the date, so it wasn’t registering (duh).
So if I understand correctly, you can’t set ticket sales to end at multiple times (i.e., after each event), but only after ALL events have passed.
Also, I have Events, Events PRO, Tickets and Tickets PLUS all activated — is that correct? When I tried to update the pro versions, it said I needed the other versions as well. Just want to check that’s correct.
Hi Courtney,
The warning just says “This is a recurring event. If you add tickets they will only show up on the next upcoming event in the recurrence pattern. The same ticket form will appear across all events in the series. Please configure your events accordingly.”The tickets are not showing for all the events in that series (I have two more session in October). But it’s only THAT event, as far as I can tell.
I had a similar problem before (and posted a support request) and I ended up having to redo the event completely to resolve the problem. I don’t mind this as such, but the problem is, I end up having events on our site with no tickets available and the only way I find out is when I just happen to check or a customer emails me. Not a great situation. So I’d like to see if we can figure out what’s going on here and fix it.
So I don’t think it’s a plugin issue. I’ve updated all the plugins anyway to be sure, but it’s made no difference.
UPDATE: I think the problem is the “End Sale” field in the Advanced ticket settings. I noticed it said “End Sale: 2018-02-07”, which is obviously past. When I tried to change it to October 24, it reset back to 02-07. My other events have a later date, but I may have the same thing happen to them when the date passes, as they are all recurring events through June 2019.
Can someone please help me resolve this? We aren’t able to advertise our courses because the events don’t display!
Hi Courtney,
Thanks for the quick reply. I deactivated the Comments plugin to get around the problem but there’s still the Related Events section (on top of the Tickets section) that I can’t get rid of. How can I hide this?
