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Thank you for the clarification.
Based on the information you’ve provided, the settings are not working properly:
“When you set up a recurring event that ends far in the future, then only the occurrences in the coming 2 months are created, and as time passes, the new ones in the future, but still within 2 months of the actual date will be (should be automatically) created.”
When a new event is created, it will initially create the events 2 months in advance as it should. As time passes, new events are eventually not created. Our calendars eventually become empty (most of our events are reoccurring and set with no end date). I then have to manually republish all of my events to correct the issue.
So if I set something to create the event 2 months in advance, after those 2 months the event will no longer appear on the calendar?
What does the “Clean up recurring events after” x months refer to?
Hi Jennifer,
It looks like the most recent updates fixed our issue, the month view is now returning events on all of our sub-sites.
Thank you for your assistance.Hey Jennifer,
Here is one a link to one of the sites we are having this issue on.
https://www.cvphwellfit.com/events/month/
It is a multisite as well, we have the month view disabled currently on all other sites except this one.
So we went through all the procedures in the conflict testing and the only difference is when the PRO plugin is disabled. Even when we switch the theme nothing shows. With regards to the error logs from the host they did not provide those. In the meantime we are needing a solution and tried reverting to an older version of the plugin.
We tried uploading old versions of the calendar and calendar pro. 3.1.2 and 3.9.1, These allowed for the editing of the recurring events, but the front end of the calendar failed to load while using these old versions.
Since this is a multisite, is it possible to export and import all recurring events? We are needing to fix this ASAP and if we can re-create the existing recurring events we might then be able to edit them. However there are a ton. So if you can help us understand a way to export events and then re-import (especially the recurring) this could fix the issue.
Logged in and added “TEST CLASS SCHEDULE” and you can see here – https://www.averamckennanfitness.org/events/
The issue is not affecting new classes or adding classes. The timing out is happening when we go into events that have been previously in the system. There are no console errors when going in and editing existing classes. It continues to take about 15-20 minutes to update or edit existing events.
We can reach out to our web developers on your other questions on switching to themes.
Below is a Dropbox link to download and view the video reference above. It shows the entire process and how we recreated the issue.
https://www.dropbox.com/s/z2uvfa2nnwqa9ln/PW%20-%20Calendar%20Issue%20Video.mov?dl=0
We were able to replicate the issue again. When we go into the site – https://ave.pwcsites.com/. We filtered out event by day and went to edit all. When we click edit all screen freezes and we are unable to do anything for about 10-15 minutes. Once the time passes we can click Update and wait another 10 – 15 minutes for the update to go through. Once completed the the class will appear on the front end.
I have a screen recording of this issue that I can share, but it is too large of a file to add to this ticket.
As you can see many of our classes have not dropped out or do not appear on the front end, but are loaded into the website correctly – https://www.averamckennanfitness.org/events/
This issue is happening to seven of our sites and equals to about 950 events a week in total. We are desperate to get this issue sorted out so that our classes will appear correctly on our fitness center websites.
Hey Victor,
Please see below:
“Do you experience this before or after clicking the Update button to save the changes? Does it happen with all recurring events or just some? How about when creating a new event from scratch?”
– We have experienced the issue both before and after clicking the update button to save changes. Often times when you click edit all, the site will time out. Other times you are able to open the edit, then when clicking update it will then time out. I have not had issues with creating new events from scratch.
Unfortunately, we cannot accept login credentials as stated in our terms. But, would you mind sharing with us (in a private reply if you’d like) a screenshot of all the recurring settings when editing that event?
– Attached is a screen shot with one example.
