[Paul]

Rolled back to version 4.6

Have now lost ALL attendees and sales info!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Had to go back to latest version where we still can’t export the required info.

So aside from manually typing attendees out, what else can I do? The fix on the other thread doesn’t work as we don’t even have the attendees.php file.

This is a monumental disaster, our event is tomorrow and we need this fixing.

[Paul]

This issue has made the plugin useless for us and I now have to manually type out buyer names for 4 tickets types spread over 1000+ sales.

I renewed this plugin only a few weeks ago and it’s been a total waste of money because of an issue that’s taking a ridiculously long time to fix.

Where do I request a refund?

I’m absolutely furious.

[Paul]

Hi, what if you don’t have an attendees.php and only have attendees_list.php and that file only has 200 lines.

This issue has made the plugin useless for us and I now have to manually type out over 4 tickets types spread over 1000 sales.

I renewed this plugin only a few weeks ago and it’s been a total waste of money. Where do I request a refund?

I’m absolutely furious.

[Paul]

Hi Victor

Simple question then, since this has already taken almost week..

How can I stop this from happening? Zac Gordon’s article doesn’t really offer a solution, or is it that I should disable (leave blank) the “hold stock (minutes)” option?

thanks

• This reply was modified 8 years, 8 months ago by Paul.

[Paul]

Here’s the settings in events > settings > tickets.

Previously it was set to the default where attendee records are generated for most order status’

Would I be right in thinking that this new setting will not let ticket stock levels be changed for any other reason than a completed order?

thanks

[Paul]

This is the note in the cancelled orders:

“Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.”

So when a user fails to complete checkout, an order IS being created and stock IS being deducted, which is the complete opposite of what you’ve just said.

Can I please get some real help with this and urgently.

[Paul]

I checked Woo and it says…

Cancelled – Cancelled by an admin or the customer – no further action required (Cancelled orders do not reduce stock by default)

So it must be your plugin that’s reducing stock.

[Paul]

And what if you have lots of failed orders and forget to re-add 1 or 2 or add 1 or 2 too many? this can have serious knock on effects to events like ours with limited seats.

[Paul]

But the order isn’t placed.

Customer adds to basket and goes to checkout but, for whatever reason, they fail to complete checkout. If the order isn’t completed then how can stock be effected, it doesn’t make sense.

[Paul]

Hi Victor

That’s no help i’m afraid.

When a customer doesn’t complete checkout via PayPal, the order status changes to cancelled. This then deducts a ticket from stock and is VERY confusing. We need this NOT to happen. A cancelled or failed order should not result in a ticket quantity being reduced and it’s just cost us a lot of money in lost sales.

[Paul]

This reply is private.

[Paul]

That one works, thanks very much.

[Paul]

After realising you’ve missed off the ); from your help page i’ve added the following code:

$custom_text = array(
'Related %s' => 'Similar %s',
'Out of stock!' => 'Sold Out',
);

I’m still not seeing “sold out” in the front end.

Any help would be appreciated.

thanks

[Paul]

OK i’ve found the issue.

In Woo > Settings > Products > Inventory

“MANAGE STOCK” wasn’t ticked. As soon as I did that I was able to go back in and update the stock levels properly.

I’ll close the ticket, thanks alot.

[Paul]

No, we’re not using global stock as there’s 3 different type of ticket within the event.
It just doesn’t work and i’ve reported this issue previously, or tried to…

I now need to increase numbers available but have no clue whether it’ll reset the numbers or work properly. So disappointed in this plugin.

[Author]

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