Ticket quantities still not showing properly

[Paul]

Hi, am I missing something or do the available number of tickets not show in the admin area?

I’ve got an event running with 3 different tickets available, with 100 of each.

In my event page on one of the tickets, it’s showing me:

33 Sold (0 Remaining, 2 Cancelled)

Now, shouldn’t it say

33 Sold (67 remaining, 2 Cancelled)

It does this for all tickets on every event.
Any help appreciated.

thanks

[Jennifer]

Hi Paul,

Thanks for reaching out!

Do you have global stock enabled on these events? Also, can you tell me which option you are using for the Global stock mode setting for each ticket (see screenshot)?

I created some quick example tickets, and tickets that use global stock do currently show “0 Remaining” for each ticket, but the global stock will decrease as tickets using it are sold. However, tickets not using global stock (independent tickets) will show the count remaining for that ticket next to the ticket (see screenshot). Is this what you’re seeing on your end?

Thanks,

Jennifer

[Paul]

No, we’re not using global stock as there’s 3 different type of ticket within the event.
It just doesn’t work and i’ve reported this issue previously, or tried to…

I now need to increase numbers available but have no clue whether it’ll reset the numbers or work properly. So disappointed in this plugin.

[Paul]

OK i’ve found the issue.

In Woo > Settings > Products > Inventory

“MANAGE STOCK” wasn’t ticked. As soon as I did that I was able to go back in and update the stock levels properly.

I’ll close the ticket, thanks alot.

[Jennifer]

Hi Paul,

I’m glad you were able to get this worked out, and thanks for posting your solution! I’m actually going to see about updating some of our knowledge articles to include a note that that option should be checked. I’ve seen a few other cases where users have run into issues when it is not checked, so I think some additional clarity on our end could be of benefit here!

If you do run into any other issues, please don’t hesitate to open up a new thread.

Thanks,

Jennifer

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