[Paul Browne]

Hi Sky,

If you do not have a current license for Community Tickets, Events Calendar Pro or TEC Filterbar and cannot update to the latest versions, you will need to disable those plugins while troubleshooting.

I just tried that. But still no emails.

Also, what do you have set in Events > Settings > Tickets > WooCommerce Support: “When should tickets be emailed to customers?”

The ticket emails are set to be sent when the order is completed.

Could you also tell me specifically when this is happening? When people purchase any ticket, or only for an event that was set up through the Community Events plugins?

This is happening for all the events. When the people purchase any ticket, they get any email. Nor does the Event Organizer get any email. And the admin also doesn’t get any email.

Thanks,
Paul

[Paul Browne]

Thank you for responding. Is there any way that you guys can reply faster?

I only renamed “Events” to “Courses” using a plugin. Nothing other than this has been changed.

I have bought two plugins under this account. The remaining plugins were installed by my developer who is no longer willing to help me with this website.

Thanks,
Paul

[Paul Browne]

I have tried the following:

1. Disabling all other plugins
2. Setting up SMTP as suggested by you guys at “Emails not sending”

Please help me out with this one.

[Paul Browne]

This reply is private.

[Paul Browne]

UPDATE: The admin is getting the email from WooCommerce and not the TheEventsCalendar.

[Paul Browne]

Thanks

[Paul Browne]

The login credentials I provided are working 100%. Can you please try again?

Moreover, there is no such option on my end as shown in the screenshot.

Thanks,
Paul

[Paul Browne]

Hi,

I removed the license key and also bought a license key but it is not still not working. (See screenshot)

Thanks,
Paul

[Paul Browne]

Can somebody please get back to me?

[Paul Browne]

Can you please get back to me?

[Paul Browne]

Will somebody please respond?

[Paul Browne]

This reply is private.

[Paul Browne]

Hi Jaime,

Here are my responses:

It looks like you only have active licenses for Community Events and Event Tickets Plus, but not for Community Tickets.
Yes, right.

Is it possible that you may have entered things into the wrong slots under Events Settings < Licenses?
I don’t think so.

Can you also update all of the Events Calendar related plugins that you have to the most recent versions?
Only the following two plugins are out of date:

1. The Courses Calendar PRO

2. The Courses Calendar: Filter Bar

I don’t think that they are responsible for the error.

Can you take a screenshot of what you see under Events Settings < Licenses?
Sure. I have attached a screenshot.

Best,
Paul

PS. I am using a code to rename ‘Events’ to ‘Courses’.

[Paul Browne]

Hi Jaime,

Thank you for getting back to me.

Have you installed an extension to re-label events to courses?
Yes I am using a plugin to rename “Events” to “Courses”.

Are these plugins working on your site with this error message showing?
Basically I want to allow the event organizers to be able to sell tickets and I was told by the support guys that I need to buy “The Events Calendar: Community Events Tickets” and I bought that but it’s not working.

If you disable all plugins, and then just enable the plugins in that list, do you still see the message?
Yes, the error message is still there.

What if you do that while also having the Twenty Seventeen theme enabled?
The error message didn’t go even after choosing Twenty Seventeen theme.

Looking forward to your reply.

Regards,
Paul

[Paul Browne]

Hi,

I want to allow the event organizer to upload their events via this page: https://quicktraining.ie/courses/community/add

Here I want to allow the organizer to be able to sell tickets and also set a number of tickets available (for stocking).

Can you please help me out with that?

Regards,
Paul

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