[Nico]

Hey Jessica,

Looks like this a duplicate of → https://theeventscalendar.com/support/forums/topic/uploading-events-via-csv/, so I’ll close it out and someone will help out in the other thread.

Best,
Nico

[Nico]

Perfect Miro! Will leave the thread open until you confirm this.

Best,
Nico

[Nico]

Hey Critter,

Thanks for reaching out to us and for the heads-up on the resolution of the issue 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi there Marie,

Thanks for getting in touch with us and sorry to hear about your refund request 🙁

Can you please give me more details on why the plugin didn’t work for you?

Best,
Nico

[Nico]

Howdy Benjamin,

Welcome to our support forums and thanks for reaching out to us 🙂

I just swapped the PRO license for an Event Tickets Plus.

Please let me know if things look good on your end,
Best,
Nico

[Nico]

Hi Jason,

Thanks for reaching out to us and for the heads-up on the resolution of the issue 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi there Rick,

Thanks for getting in touch with us and sorry to hear about this 🙁

We are not always able to help with conflicts, but I can surely take a look.

Can you please share with me which versions of both plugins you are using? Also, how is ‘Max Mega Menu’ affected (doesn’t work at all, display issues, etc)?

Thanks,
Nico

[Nico]

Hi there Jesse,

Thanks for getting in touch with us 🙂

I’ve swapped the PRO license for Event Tickets Plus. Just let me know if everything looks good on your end.

Best,
Nico

[Nico]

Hi there Stefan,

Thanks for getting in touch with us, and sorry to hear Event Ticket Plus is not working for you 🙁

I’ve processed the refund (but preserved the PRO license) so you see the funds back into your account in 5-10 business days.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hey Miroslav,

Thanks for getting in touch with us and sorry to hear about this showstopper 🙁

I’ve refunded the payment, and you should see the funds back in your account in 5-10 business days.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi there Glen,

Thanks for getting in touch with us and for your interest in Events Calendar PRO 🙂

A personal license is the way to go if you are going to use it in just one site. If your organization is not a business you might be interested in knowing we have a Nonprofit Partnership program that allows approved organizations to use Events Calendar PRO for free, as well as providing discounts on our other plugins. You can read our Nonprofit Program Knowledgebase article to get all the details. On that page you’ll find a link to our application form with further instructions.

Thanks and we look forward to hearing from you!
Nico

[Nico]

You are welcome Jared! Thanks for confirming it’s working now and sorry about this incident.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Josh,

Thanks for getting in touch with us, and sorry to hear about this issue 🙁

Although we cannot provide technical support on the pre-sales forum, I can suggest some troubleshooting steps that will surely help you out. Most probably you are hitting a formatting issue in the CSV file. To double check on this please try importing from our sample CSV files and see if that works as expected: https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

Please let me know how that goes,
Best,
Nico

[Nico]

Hi there Joern,

Thanks for getting in touch with us and for your interest in our products 🙂

.. ups, i wanted to say, that my events have no recurring pattern!!

Thanks for clarifying! It’s surely possible to define ‘custom’ arbitrary dates for the event to take place in Events Calendar PRO (recurrence is a feature of PRO). This article is a great source of info about recurring events → Using Recurring Events in Events Calendar PRO. Apart from the patterns (daily, weekly, etc) there’s a custom option to define an arbitrary dates for the event to take place!

Please let me know if this answers your question,
Best,
Nico

[Nico]

Hey Lou Anne,

I’ve reached out and discussed this with one of our devs. Apparently the fix is not so straightforward as it seems. In some cases (ie: unlimited stock) stock function can return an empty string, and we should account for that and document the output of such functions to reflect this. Long story short, I just logged a bug ticket to get this fixed, and QA’d properly.

If you would like to contribute with a fix for this, you can do it in Event Tickets GitHub repo: https://github.com/moderntribe/event-tickets (more info: Modern Tribe Products Engineering)

Please let me know if there’s anything else I can do for you,
Best,
Nico

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