[keystoliteracy]

On a whim, I disabled the caching plugin (W3 Total Cache) & now it seems to be working again.

Have you seen any issues with W3 Total Cache and Event Tickets Plus attendee information?

Thanks,
Abby

[keystoliteracy]

The checkbox was already unchecked – but adding that code seems to have fixed it – Tickets now shows up as a disabled email in WooCommerce settings.

[keystoliteracy]

I understand and it’s been driving me crazy as well because the times it breaks seem to have nothing to do with when I upgrade Event Tickets, or even when I update any plugins on the site.

I’m looking again – the dates I gave were from memory and not quite right now that I look at the order history. Here are the actual dates we started seeing the problems each time:

Nov 17
I fixed with the upgrade to 4.3.4 on Dec 8th.

Dec 21
I fixed with the upgrade to 4.3.5 on Dec 22

Jan 9

Here’s a pattern that I see:

Nov 16: you released a new version 4.3.3 – the next day the info stopped saving
(Note there were no orders on Nov 16 so we don’t know if it was working that day)

I fixed on Dec 8 – the day you released 4.3.4

Dec 20 – you released a new version 4.3.5. The next day the info stopped saving
(note there were no orders on Dec 20 so we don’t know if it was working that day)

Yesterday, Jan 9 you released version 4.4. That day it stopped working again

I can’t understand how the one would effect the other, but it’s a really weird coincidence, wouldn’t you say?

• This reply was modified 9 years, 3 months ago by keystoliteracy.

[keystoliteracy]

JavaScript is enabled when the problem happens, so it’s not that. What else can be causing this?

I went back through the records – this first happened on Nov 7, we were on 4.3.1.1 at the time. Upgrading to 4.3.4 seemed to fix it for a couple days, but then it broke again. We upgraded to 4.3.4.1 around 12/22 and that again seemed to fix it. But then yesterday we had 4 orders come in – it kept the information for the 1st, but not the other 3. And then today it’s not saving information for any orders that have come in. It almost seems like it works until it doesn’t and then once it stops working it stops saving information for any future records. Could something be getting corrupted?

• This reply was modified 9 years, 3 months ago by keystoliteracy.

[keystoliteracy]

To clarify – when we updated your plugin in December, the information began saving again. Then it stopped. But you had another plugin update so we applied that, and it started saving the information again. But now we’ve had multiple orders today and none of them have the fields.

[keystoliteracy]

Thanks, Geoff – I’m not going to install a plugin I don’t need. But a code snippet to add it as a submenu to the Events menu would be great.

Can this also get submitted as a bug? Seems like it should be there by default? Thanks!

[keystoliteracy]

Under my Events menu, I have the submenus: Settings, Help, Event Add Ons

Under Settings->Tickets tab I don’t see any options to edit field sets.

See attached screenshots.

Please note that I am not using your Events Calendar plugin, only your Event Tickets one. I think what you’re referring to only shows up if I have the Events Calendar plugin.

[keystoliteracy]

I don’t want to add an unnecessary plugin that might interfere with our current events functionality.

Will this thread get updated when this is fixed? And is there an ETA?

In the meantime, can you tell me which version this was broken in and how I can download the version just before that so I’m as up to date as possible? Thanks!

[keystoliteracy]

Note: I reverted back to 4.2.3 of Event Tickets/Event Tickets Plus (that’s the last version I had a copy of) and I no longer get the error.

[keystoliteracy]

I fixed it with this code

function tribe_disable_sku_for_tickets( $ticket_id ) {
	update_post_meta( $ticket_id, '_sku', '' );
}
add_action( 'wootickets_after_save_ticket', 'tribe_disable_sku_for_tickets' );

[keystoliteracy]

Also – sorry, so many questions! When I look at the Order Details for a ticket someone has purchased and filled out the attendee information for, is it supposed to show up on the order page? I see it says

_tribe_wooticket_attendee_output:

But nothing shows up under it. (see screenshot)

(am trying to figure out the easiest way I can tell my customer how to find the attendee’s details when they register as she needs to do something with that info as soon as each registration comes in, and right now the best I can come up with is to click the “Order” link in the email, then on the order screen click the Product Name, but then that takes you into WooCommerce where you’ll have to click the name of the associated ticket, then scroll ALL the way down to the bottom, find the Attendees link, click in, then find the person who just registered in the list and click “View Details”)

• This reply was modified 9 years, 9 months ago by keystoliteracy.
• This reply was modified 9 years, 9 months ago by keystoliteracy.

[keystoliteracy]

Oh! I found it. Phew! Was getting nervous.

Question – I know you’re not including this information right now in the emails that get sent out, but are there any code snippets I could take a look at to try to add it into the email that goes when someone places an order?

Thanks!!
Abby

ps – Thanks, Dan! Super helpful to know about the export button too.

• This reply was modified 9 years, 9 months ago by keystoliteracy.

[keystoliteracy]

This reply is private.

[keystoliteracy]

Also isn’t there a single place I can go to view all of the attendees who’ve registered for my events? It feels super confusing to find the information right now 🙁

[keystoliteracy]

I’m looking at that screen (attaching screenshot) – where do I see the additional attendee information?

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